Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Situated close to the Cascade Mountain Range and top-rated ski trails this family-friendly resort offers numerous recreational activities and various amenities. With several dining outlets are featured on-site guests can enjoy both fine dining and casual fare.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in the Oregon mountains, Sunriver Resort offers a picturesque and secluded getaway that guests find enchanting. The inviting atmosphere, complete with cozy fireplaces and plush bedding, is often praised, creating a warm retreat. While some travelers feel the value is diminished by high fees, the service is consistently lauded for its professionalism and attentiveness.
The vast array of amenities, including a luxurious spa and diverse dining options, are highly regarded. Rooms are generally cozy and clean, though noise and booking issues are occasionally noted.
Location
Picturesque
Atmosphere
Inviting
Rooms
Cozy
Value
Expensive
Cleanliness
Pristine
Service
Attentive
Amenities
Comprehensive
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We had our family reunion here. We rented three houses and one camp site. Everyone had a nice time. We golfed, fished, had day trips to Sisters and the museum and the lava beds. The mall was a great destination and short walk. There were close restaurants although we ate in a lot. The market was close so we could pick up forgotten items. I had spa treatments. We all enjoyed our stay at this resort.
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Date of stay: August 2024Trip type: Traveled with family
Room Tip:Â The pools are crowded in the summer but there are some distant pools you can use just a short...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, General Manager at Sunriver Resort
Responded Sep 15, 2024
It was a pleasure hosting you and your family for your reunion. I'm so pleased our fun activities and convenient location helped make the event successful. Please come stay at Sunriver Resor again soon. Sincerely, Connilyn Kleinberg Guest Relations Manager
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We thoroughly enjoyed the first weekend Sunriver Resort was able to reopen. Everything was sanitized and the room felt incredibly clean down to the TV remote being in a sterilized bag. We didn't miss certain things being open because we ordered Carson's room service, and it was delicious! We also explored the great outdoors by foot, bike and golf cart. Also have to note the super friendly service provided by the lodge staff at curbside check-in and housekeeping. Overall, a really lovely experience that was much needed after being in our house for 6 weeks!
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Date of stay: May 2020
Value
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Sleep Quality
Room Tip:Â The chalet was great, offering a full kitchen, dining room and living room, plus two queen beds.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jayne B, Guest Relations at Sunriver Resort
Responded May 20, 2020
eviewed by JStock2 May 18, 2020 First Reopening Weekend was Amazing! We thoroughly enjoyed the first weekend Sunriver Resort was able to reopen. Everything was sanitized and the room felt incredibly clean down to the TV remote being in a sterilized bag. We didn't miss certain things being open because we ordered Carson's room service, and it was delicious! We also explored the great outdoors by foot, bike and golf cart. Also have to note the super friendly service provided by the lodge staff at curbside check-in and housekeeping. Overall, a really lovely experience that was much needed after being in our house for 6 weeks! Response from Jayne B, Guest Relations at Sunriver Resort Response Pending Dear JElliott22, Thank you for allowing us to welcome you back to Sunriver Resort last weekend! I was delighted to learn that you enjoyed your visit and the high level of friendly service you received. We thank you for the trust you placed in us to provide an excellent experience and look forward to welcoming you back soon! With our appreciation, Jayne B. / Guest Relations
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We recently had to evacuate from western Oregon during the wildfires and were needing a place for 4 people, 2 dogs and a rabbit. We were so fortunate that Sunriver still had a few places available. The team found the perfect spot for all of us and made sure we felt safe the whole time (from both wildfires AND covid). From remote check in to the extra touches in the room that proved housekeeping had worked hard to ensure a clean and safe space, we could focus on still doing our jobs (work doesn't stop for wildfires), keeping our pets calm, and staying up to date on the situation at home. We're forever grateful.
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Date of stay: September 2020
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jayne Bristow, Other at Sunriver Resort
Responded Sep 23, 2020
Dear AFC920, Thank you for sharing! I was sorry to hear of the circumstances that brought you to Sunriver Resort but relieved to learn you are all safe and that we were able to provide a home away from home in your time of need. I hope that your next visit is a true vacation. We look forward to welcoming you back to experience this very special destination. Sincerely, Jayne B. / Guest Relations
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Do not stay here! Stayed during the summer and I am positive Sunriver Resort is responsible for the surge of Covid-19 cases in OR. We had to request twice for a clean room from a grumpy housekeeper not wearing a mask correctly. The pool was a mess with social distancing, servers not wearing masks or gloves and EXTREMELY rude! Favorite word was No because of Covid (just wanted extra napkins ) . Food nothing special, if they were that lax about things where we could all see I shudder to think what goes on where we cant. Don"t waste time or money at this resort, you can get a nice AirBnB cleaned professionally , free parking is everywhere and enjoy the village and support the local shops. Sunriver is a beautiful place Sunriver Resort is not.
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Date of stay: July 2020
Rooms
Location
Service
Room Tip:Â Do not stay here
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jayne Bristow, Other at Sunriver Resort
Responded Dec 11, 2020
Dear AliceBtravel12345, I was disappointed to learn that your expectations were not met during your visit last summer and wish you had reached out to us earlier so that we could have looked into the matter. Please be assured that all of the state-mandated requirements and restrictions are being followed by our associates as they extend the highest level of service in a professional and caring way. I will be sure to forward your feedback to our team for their knowledge and attention. Thank you and all the best in the new year. Sincerely, Jayne B. / Guest Relations .
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Stayed at Sunriver for a weekend. The property is very big with many choices of activities. Loved the flat, easy bike trails. Difficult to review many of restaurants because most were just doing take out due to COVID. My room was nice with very comfortable bed but slightly dated and needs additional lighting and refinishing of deck. Was very pleased with how clean everything was and felt very confident that employees were doing everything possible to keep everyone safe. Looking forward to a return trip.
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Review collected in partnership with this hotel
Date of stay: May 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jayne B, Guest Relations at Sunriver Resort
Responded May 29, 2020
Dear pvail33, Thank you for taking the time to share your recent experience at Sunriver Resort! As you have discovered we are open and delighted to welcome back both returning guests and new ones! There is plenty of fun and memory-making experiences to enjoy at this very special destination and we look forward to welcoming you back soon! Sincerely, Jayne B. / Guest Relations
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Very disappointing visit to Sunriver this August. Beautiful property but terrible service given the extremely high nightly rates for Lodge Village rooms. Room wasn't entirely clean upon arrival, stained sheets and bedspreads, single ply toilet paper, small insufficient number of poor quality towels in room, front desk and activities staff provided sometimes conflicting information, non-working internet (couldn't hold signal for longer than a minute even with only one device on network), room service very difficult to utilize without working internet and required multiple calls to determine which menus to reference, etc. No housekeeping unless you request it specifically. No laundry facilities or service on property. The Cove was overcrowded and the hot tub cloudy (too little chlorine?) - the lifeguard was also in lace up sneakers (i.e., not ready to jump in). While it's in a great location and has lovely facilities, the resort is lacking a service oriented culture, which would be less problematic if the room rates weren't so high.
On the positive front, bike paths were fantastic and we enjoyed our tubing and trail ride adventures. The masseuses in the spa are fantastic and we enjoyed our meals at the Lodge where the waitstaff and kitchen staff were great, along with the food.
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Review collected in partnership with this hotel
Date of stay: August 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jayne Bristow, Other at Sunriver Resort
Responded Sep 15, 2022
Thank you for taking the time to complete our guest survey. More importantly, we appreciate helpful comments aimed at improving the guest service experience. Although saddened that you did not receive the service you desired, I appreciate the details provided so that I can review with our respective departments. I will certainly discuss with my team and also provide feedback to other leadership team members regarding their areas of operations. With that said, I want to wish you a wonderful ending to 2022 and an even better beginning to 2023! Respectfully, Scott Orman - Guest Relations Manager.
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Too expensive for what we got. Service was good employees were nice, most of them. Some need to smile more. Facilities not well kept, food and drinks WAY over priced, especially for such tiny portions. Service took too long in the restaurants, and the "shuttle" service was a wheelchair not a golf cart. Also, why no plunger in the room?? Toilet gets plugged at 11:45 pm, and we are left to just let that sit in the room until 9:45 am the next morning? Nothing else was close enough, couldn't make our own food with no kitchen in the rooms. You guys need better priorities. Larger portions, cut the price by at LEAST 40% on ALL food and beverages. Hire some more staff, and buy a couple more golf carts. Maintenance needs work, and please ensure the bathrooms are fully equipped, both with any necessary tools such as plungers, as well as air fresheners. And invest in a bigger TV please... And move the chairs away from touching the ends of the bed please. Also, we had a draft in our room when the air was off and all windows/doors and even the blinds were closed. What's up with that??
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jayne Bristow, Other at Sunriver Resort
Responded Mar 10, 2022
Dear PnVTh, I appreciate you taking time to share feedback and will ensure our team is made aware of your comments. I was disappointed to learn that not all of your expectations were met but trust that you enjoyed your overall stay. When you call to make reservations for your next visit, please inquire of our knowledgeable team to ensure your accommodations have the amenities you desire. There is a wide variety of units to choose from including guestrooms, suites with kitchenettes and privately owned homes and condos. Thank you for sharing, Jayne B. / Guest Relations
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The weekend we were visiting, central Oregon was experiencing record cold temperatures. This would have been no issue, except for the fact the heat in our room wasn’t working during our stay. We didn’t notice Friday night, due to the mild temperature, but on Saturday evening, we came back to a very chilly room. So we turned on the heat, and went to bed, expecting the room to warm up. I woke early Sunday morning; the thermometer in the room said it was below 50 degrees inside. We called the front desk, and was told someone would come look at it shortly. 2 hours and 3 phone calls later, someone finally showed up. He concurred that something was wrong, and that they would need to call an outside technician to come fix the issue. We were told it could be up to an hour, and that if we wanted to leave, we could; They would let them in. So we did, and when we came back 2 hours later, no one was there, and the heat was still not working. Around 5.5 hours after I initially called the front desk, and 3.5 hours after the maintenance employee left, no one had updated us, so I called the front desk inquiring about what the status was for someone to come fix the heat. The person at the front desk said they would ask maintenance and call us back. 25 minutes later, he called back and said that there had been a shift change, and that the outgoing maintenance employee told the incoming one that everything was working fine, which was obviously not the case. The new maintenance employee came up, and agreed with us that the heat wasn’t working. He provided us with 2 space heaters, as there was no way a technician would be able to come out at this time on a Sunday. For the remainder of the evening, we used 1 space heater, and were satisfied. However, I turned off the space heater overnight, Just to be safe. The next morning, I woke up to a cold room again, as outside, it was in the single digits. So I turned on both space heaters this time, and went back to bed. I woke up again a short time later, only to discover that the power in our room had gone out, and it was still freezing. We were never offered another room, and to compensate us, we were credited the cost of a meal, + $15. Kind of ridiculous, given the cost of the room. Additionally, you still have to pay a 15% resort fee, even though most of the resort services were closed/ restricted, and even with a pandemic, the cancellation policy is up to 21 days in advance. We usually love it here, but this was very disappointing
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Review collected in partnership with this hotel
Date of stay: October 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jayne Bristow, Other at Sunriver Resort
Responded Nov 2, 2020
Dear davidamfrnamson, I appreciate you taking the time to share such important feedback on your recent visit and will ensure it is reviewed by our teams for their knowledge and attention. I am truly sorry for the inconvenience you experienced and disappointed to learn that we did not meet our high standards for service. Thank you for choosing to spend your leisure time with us, and for visits in the past. I hope that you will consider returning for the quality experience you have come to expect at this very special destination. Sincerely, Jayne B. / Guest Relations
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I traveled with my sister and her grandson (my great nephew). When we checked into the lodge room 226 we found the freezer had never been cleaned, the phone did not work, both tv's did not work, the place was dusty around the tv and floor and the kitchen floor is severely worn. It actually has holes in it. I called the front desk using my cell phone to advise of our situation and after the recording, it rang for 10 minutes and no one answered so I had to walk up to the front desk. The person said she was busy checking people in, was by herself and couldn't get to the phone. What poor service! Someone came to fix the tv's and phone but the freezer remained dirty through out our stay.
I did rent the cabana every day of our stay but I'm not sure why. There is no special service for those paying $175 a day extra. No dedicated waitstaff and not even a pitcher of water was offered. The wait staff were short handed and we had to wait for service just as everyone else. Truly frustrating!
You would expect luxury bedding considering the price paid ($500+) per night. That was not the case. In fact the beds are very worn, did not even have fitted sheets and to top it off, the one I slept in (closet to the bathroom) has bed bugs. Ugh! I have numerous bites on my left arm.
Also, the carpet has not been cleaned in god knows how long. My great nephew's feet were black each day we stayed.
I would think the resort would have HIGH standards with respect to furnishings and cleanliness before allowing a unit to be a rental but apparently not. This unit needs to be fully cleaned and most flooring, mattresses and bedding replaced.
The EV charging equipment is old and outdated as well. It charged my Tesla at a rate of 10 miles a hour, taking forever.
I'm very unhappy with the resort and believe our room fee should be refunded. I hope to hear the resort will be doing something along those lines to make things right.
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
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Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jayne Bristow, Guest Services / Front Office at Sunriver Resort
Responded Aug 23, 2021
Dear greatauntie2021, I sincerely appreciate you taking time to comment on your recent experience. I am disappointed to learn that neither your expectations nor our high standards were met and apologize for your inconvenience. Please be assured that your helpful feedback is being reviewed by our team for their knowledge and attention. All the best, Jayne B. / Guest Relations
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Our family decided to take a break and we chose Sunriver Resort because it’s only an 8hr drive from where we live.
It’s a decent place but I would give it a C for customer service or even at times lower. The reasons?? A) we were never informed that during the pandemic we weren’t gong to get our room cleaned. Front desk should’ve informed us at check in time. We had to call the front desk. B) I had to request for a set of towels for our family of three. Either the request never arrived or at one time they just gave us bath towels. We needed face towels, floor mat and hand towels. The only time they got it right was when the gentleman at the front desk took down my request. The following morning I didn’t find the front desk lady accommodating. C) when we checked in at 12:30midnight (10/11), someone from The front desk should’ve shown us the room and how the fireplace worked. I couldn’t turn off the sconce lights. I spoke to Gretchen. I’ve also requested for a Sunriver Resort Welcome Book bit it never made it to our room.
If a place calls their place a Resort, they should treat their hotel customers as such.
The highlight of Sunriver Resort... the Carson Restaurant. We were served by Myline.. a very gracious and attentive food server on Saturday and Ryan on Sunday. They were both excellent and gave excellent customer service. Sandy was also quite helpful when Myline was busy with other customers. They observed covid protocols but still made us feel like special guests.
The rooms weren’t particularly beautiful either. Old qtip holders should be replaced and bath towels looked frayed. There was a musty odor in the room too. It took forever to get anything and there were no microwaves. We didn’t get a refill for our coffee bar either. Hopefully they’ll improve on their customer service and make Guests feel special!!
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Date of stay: October 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jayne Bristow, Other at Sunriver Resort
Responded Oct 15, 2020
Dear Babaghans, I appreciate you taking the time to share comments on your recent visit. It is only through honest feedback from our guests that we can truly achieve the high level of service and guest satisfaction that we seek. I apologize for any inconvenience you experienced and will ensure our team is made aware. Please reach out to Megan Roe, Director of Resort Services, at 541-593- 3840 to further discuss. I hope that you will consider a return visit in the future to enjoy all that is available at this very special destination. Sincerely, Jayne B. / Guest Relations
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The cove pool is a more adult oriented laid back environment with a nice pool and a hot tub that are open seasonally and are available free to renters of certain Sunriver Lodge rental units. SHARC has two sets of facilities, one that is open year round and includes an indoor complex of pools for adults and children and a nice exercise room and showers and changing rooms with lockers and a large outdoor hot tub with a great Mountain View. They also have a set of three outdoor pools including a kids pool and a lazy river that has two slides. The outdoor complex is available from late May, around Memorial Day weekend through early September about Labor Day weekend. I would favor SHARC unless you want a quieter more adult environment in the Summer. SHARC is fine all year long! I hope this helps! Regardless you will have a great time!
There are more places to choose from in the Sunriver area.
PRICE RANGE
₱10,949 - ₱14,462 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sunriver hotel sunriver
LOCATION
United StatesOregonCentral OregonSunriver
NUMBER OF ROOMS
245
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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