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4.5
#39 of 154 hotels in Portland
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Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Located in Portland,OR, the Best Western Pony Soldier Inn - Airport is sure to provide a peaceful and comforting home away from home for any traveler. Each Best Western hotel provides free internet access, giving guests the opportunity to check emails and surf the web, all from the comforts of their room or the business center. With cleanliness and value being our top priority, we ensure a restful and productive stay. On top of that, our superior customer service will ensure that we meet all your needs and go beyond your expectations.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Best Western Pony Soldier Inn - Airport is popular for its variety of amenities, including a satisfying breakfast and serene pool area, as well as its strategic location near freeways and the airport. While the area's ambiance receives mixed reviews, guests consistently enjoy the hotel's welcoming scent, tasteful decor, and cleanliness. Rooms are noted for their comfort and cleanliness, although some guests mention noise issues.
Service quality varies, but many guests appreciate the professional staff. Overall, the hotel is considered a good value for its reasonable rates.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Satisfactory
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This was as always with Best Western very comfortable, large rooms. The breakfast was a full, delicious breakfast with all I could have wanted! The handicapped shower was easy access and the stay was delightful.
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Review collected in partnership with Best Western
Date of stay: July 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
the room was surprisingly quiet considering the location was a very busy area. The staff were friendly and nice. They actually gave a choice of fruit in breakfast bag. They were freshly made so fruit was cool and fresh. One hotel we stayed at had the bags sitting out and we got a rotting orange. Rooms were very clean.
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Review collected in partnership with Best Western
Date of stay: August 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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I arrived and was met with very helpful and friendly staff. I was a bit skeptical about the front door being secured during business hours but the staff explained the reason why they keep it locked (unwanted homeless individuals) which made sense,
The rooms were very spacious and clean, the hotel was very nice and had plenty of parking. The bfast was delicious and plenty of it. There were several points if entry and they were all safe and secured. The pool was closed due to the weather but the hot tub was open. I enjoined my stay here and would definitely would stay here and would strongly recommend this hotel.
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Review collected in partnership with Best Western
Date of stay: April 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport
Responded May 2, 2022
Thank you for your feedback , we are happy you enjoyed your stay and hope to see you again in the future .
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We had to have a handicap accessible room. The carpets were wet from being shampooed. the room had a marijuana bong water stink SO BAD that I had to keep essential oils going all the time to breath. They had no other accessible rooms to move us to. They did not offer a discount, no way to take the smell out. The shower is next to the toilet with no curtain so the toilet gets wet when you shower. The clothes hand in the bathroom for the closet, so they get damp and stay damp the whole time you are staying in the room. When we repeatedly complained about the smell they just said 'sorry' and did not offer anything else to compensate for the experience. I hate the smell of 'skunk butt' weed. It makes it difficult to breath and I have to use my inhaler, I told the front desk this and all we got was 'sorry', no other offer. They should not have rented the room out in this condition and we would have paid a premium rate to move to another hotel last minute. I expect more of Best Western, I am a platinum member. This was awful. Also, they added a charge of $10 per person after we had booked the room online. I had called in to add my friend's name so she could check in before I got there. The owner of this particular hotel does NOT serve the baked cookies at 4pm, so if you are looking for the Best Western service you get at every other Best Western, you will NOT get it here. Stay somewhere else.
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Review collected in partnership with Best Western
Date of stay: January 2020
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport
Responded Feb 23, 2022
We apologize we did not meet your expectations. We hope to serve you better in the near future.
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We stayed a few nights at this hotel due while we were evacuated due to a wildfire. I was not impressed. Front desk check in staff were rude. Yes I understand they were short staffed and weren’t expecting a full house at the last minute but it’s not a good excuse for poor customer service. The person working the day shift at the front desk was polite though.
They don’t appear to be taking Covid seriously. At check in they are just passing pens from guest to guest. Check out is the same. You would think they could offer some sort of express service, at the very least for check out where you just leave the keys in the room. The room didn’t appear clean. The microwave and bathroom both were not clean. There’s not supposed to be any room service but the first morning we had a housekeeper knocking on our door without a mask to ask if we needed anything. I put the do not disturb sign up after that. They said to leave dirty towels outside your door and they will leave a bag with fresh towels. I left the dirty towels out on our second day and they took them but did not leave new towels.
They offer a grab and go breakfast but all you will get is a bottle of water, piece of fruit and granola bar. I would get breakfast elsewhere.
The neighborhood is not good. Do not leave valuables in your car. I also would not walk around in this neighborhood at night.
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Date of stay: September 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport
Responded Feb 23, 2022
We apologize we did not meet your expectations. We hope to serve you better in the near future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel is in a very sketchy part of Portland. They even lock the front doors to prevent the homeless from coming in. The front desk staff were not welcoming. The carpet looked dingey and needed a good vacuum. We booked 2 rooms & at one point both bathrooms were occupied with members of our group taking a shower. One of my friends really had to use the bathroom at that time so she went downstairs to use the bathroom in the lobby. The door was locked & a sign said you needed a key from the front desk. She went to the front desk to ask for the key. The middle Eastern male asked her why she couldn't just use the bathroom in her room. She explained her friend was showering & so she could not use the bathroom. He then told her to go outside and use the pool bathroom. She asked where that was. He seemed annoyed. Just then a female worker came around thr corner & saud,"just give her the key". He then gave her the key. Why was this so difficult? Why the run around? What happened to customer service? All the staff seemed unhappy & if you asked for something they seemed put out. The pool area was nice & the rooms are ok. Hot breakfast items were cold & had to be microwaved. It is very close to the airport. However, I would pay more money & stay somewhere in a better area & with staff who actually put the customer first.
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Date of stay: July 2023Trip type: Traveled with friends
Room Tip:Â I would avoid this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Nice facility in good shape but the area is sketchy. Drug users in and out of the hotel and parking lot. I booked a "pet accommodating room" from a 3rd party site and then was slapped with another $35 per night "pet fee" plus deposit. I thought that the "pet fee" would have been included in booking a pet specific room. Nice room with awesome pet friendly vinyl plank floor, but wasn't cleaned well. They served a variety of hot food at breakfast (eggs, potatoes and breakfast meats) plus an array of other foods which was nice.
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Review collected in partnership with Best Western
Date of stay: May 2022
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
One of the light in the entrance was not working; reported this to the front desk next day morning. The lady made a note but nothing was done. The light bulb was never replaced, nor did we have any housekeeping service during our 3-day stays. The water was only lukewarm in the first 2 nights.
The front desk personnel were not very welcoming. When we returned to the hotel at night, the front desk lady did not even look at us or greet us. None of them were really friendly at all.
On 5/1, when we were on our way out of the hotel, I saw the house keeping lady making the room on the opposite side of one of the rooms. I informed her that we were leaving our room now and she could do the housekeeping for our room 219. She acknowledged my request; but when we returned that night, nothing was done in our room. We were out of the big towels, toilet paper and trash cans were full. When I went down to tell the front desk. She said she did not have any big towels. However, she did return to our room in a very short moment to bring us the big towels and toilet paper.
After we checked out on 5/3/2022, we got billed for $200 for a small crack in the restroom mirror. I called the manager, Laura, to protest the charges as I told her that we all saw a small crack in the mirror when we checked in the fist night. To her credit, Laura had initialed a refund back to my credit card account right away.
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Review collected in partnership with Best Western
Date of stay: May 2022
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Place was great overall. The only issue I had was the fact that the other Best Western, which is less than 10 minutes away,is quite a bit cheaper than this one. The reason why I stayed at this one, however, was because I was using a temporary card, which doesn't have one's name on it, and the other Best Western said they couldn't accept it.
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Review collected in partnership with Best Western
Date of stay: January 2020
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kiran A, General Manager at Best Western Pony Soldier Inn - Airport
Responded Feb 2, 2020
Thank You
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We visited this hotel last minute during COVID. They had our reservation waiting and Belinda gave fantastic customer service! Only issue was the "go bags" for breakfast. I know they're not able to give hot breakfast during the pandemic but the go bag contained a piece of fruit, a tiny chewy granola bar and a bottle of Costco water. No juice, no breakfast pastries, nothing! Could definitely do better there. Overall the property was large and the room was big and comfortable. Convenient to restaurants and there's a dispensary across the street.
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Review collected in partnership with Best Western
Date of stay: June 2020
Value
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Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kiran Amin, Owner at Best Western Pony Soldier Inn - Airport
Responded Feb 23, 2022
Thank you for the positive feedback. We look forward to your next visit.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Albuquerque, New Mexico60 contributions26 helpful votes
MY husband remembers a security deposit, but it never actually showed up on our credit card. It may just be routine, in the event a guest trashes the room. We were very impressed with the staff at Pony Soldier!
The closet station to our hotel is the Parkrose Sumner TC , using the Red line max . Just 2 blocks west of the hotel .
A service of Trimet .
Trimet. org for more info .
There are more places to choose from in the Portland area.
PRICE RANGE
₱6,781 - ₱8,079 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western pony soldier inn-airport hotel portland, best western portland, portland best western
LOCATION
United StatesOregonPortland
NUMBER OF ROOMS
100
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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