Best Western Plus Portland Airport Hotel & Suites
11938 NE Airport Way, Portland, OR 97220
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Avg. ₱7,180 /night, 12/10 - 12/11
₱7,470
per night
₱6,891
per night
₱6,312
per night
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4.0
#28 of 154 hotels in PortlandLocation
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Value
Languages Spoken
English, Spanish
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Kids stay free
Free airport transportation
Business Center with Internet Access
Meeting rooms
Electric vehicle charging station
Parking
Wifi
Breakfast available
Breakfast buffet
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Salon
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Location
11938 NE Airport Way, Portland, OR 97220
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 41 out of 100
41
Portland Intl Airport
4.7 km•
See all flights
Rental Cars
Reviews
4.0
446 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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At the Best Western Plus Portland Airport Hotel & Suites, guests frequently commend the service for its friendliness and efficiency, highlighting the hotel's helpful shuttle service and courteous front desk personnel. The cleanliness of the rooms and facilities often earns high praise, with many travelers finding the spaces comfortable and well-maintained.
While the rooms are generally appreciated for their cleanliness and comfort, a few guests have mentioned concerns regarding soundproofing between adjoining rooms. The hotel is considered a solid value by many, providing convenient amenities like early breakfast and secure parking, although there have been occasional comments about pricing discrepancies.
Rooms
Comfortable
Value
Affordable
Cleanliness
Spotless
Service
Friendly
Amenities
Satisfactory
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446Reviews9Q+A50Room tips
Traveler rating
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Detailed Reviews
Hotel's Favorite
At a time when so many hotels are reducing service, this one is not, and they are doing a great job. The breakfast buffet is basic but good and the staff is great. Next time I am shopping for a room, I will definitely look for a Best Western Plus.
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Review collected in partnership with Best Western
Date of stay: June 2023
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Best Western PLUS Portland Airport, General Manager at Best Western Plus Portland Airport Hotel & Suites
Responded Jun 13, 2023
Thank you for your feedback on your recent stay with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The hotel was clean and the room was comfortable enough. The location to the area amenities and the airport was great. However, it was the little things that made the stay less desirable. The shampoo and soap dispensers in the shower didn't work, and we had to ask for more toilet paper, so it seemed that the room had not been serviced well before our arrival. The in room refrigerator was not cold AT ALL and asking for another did no good. The hotel staff was pleasant, but not able to satisfy our complaint except to offer to store something in their hotel refrigerator. This was not very convenient.. On a positive note, the hotel shuttle service to area restaurants and the airport was excellent!
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Review collected in partnership with Best Western
Date of stay: August 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
The hotel had some tech issues during my check-in, but the woman at the front desk, Lauri, handled the situation with patience and kept a smile on her face. She was amazing. Overall, the room was comfortable, clean, and quiet. I was impressed the breakfast “grab and go” setup had as many options as it did considering the circumstances. All the items were carefully wrapped or bagged in single portions. The staff did a great job trying to keep the experience as normal as possible with all the necessary health precautions.
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Date of stay: July 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heather Nelson, General Manager at Best Western Plus Portland Airport Hotel & Suites
Responded Jul 22, 2020
Thank you so much for the great review, we really appreciate your understanding during these unusual times and your patience with our internet outage. Hope to see you next time your in the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a one night stay in a king bed room . It was super comfy and the location worked out great. The staff upgraded our room at no charge when the room we reserved was being fitted out with new soap dispensers.
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
And the staff is nice and helpful as well.
We stay here when we visit a son who works at a brewery nearby (Level Brewing). And I've stayed over the years for the ease of getting in and out of the airport. This last trip we wanted to have dinner with our son and his girlfriend - due to Covid there isn't much option. Fortunately, the staff here said "Sure, we'll turn the lights on" when we brought take out back to the hotel and asked if we could eat in the breakfast area.
And for the travelers tired of watching the TV, this place has a BIG selection of books in the breakfast area. Some are pretty esoteric - anyone want to read the textbook for those aspiring to earn their CMP and become be event planner?, but there is a huge variety of otherwise enjoyable books.
Another tip for those looking for food Level Brewing offers both beers and food truck meals in their greenhouse, for inside limited dining. And if you are really lucky, the pair of bald eagles in the trees over the Columbia slough will still be there .
We stay here when we visit a son who works at a brewery nearby (Level Brewing). And I've stayed over the years for the ease of getting in and out of the airport. This last trip we wanted to have dinner with our son and his girlfriend - due to Covid there isn't much option. Fortunately, the staff here said "Sure, we'll turn the lights on" when we brought take out back to the hotel and asked if we could eat in the breakfast area.
And for the travelers tired of watching the TV, this place has a BIG selection of books in the breakfast area. Some are pretty esoteric - anyone want to read the textbook for those aspiring to earn their CMP and become be event planner?, but there is a huge variety of otherwise enjoyable books.
Another tip for those looking for food Level Brewing offers both beers and food truck meals in their greenhouse, for inside limited dining. And if you are really lucky, the pair of bald eagles in the trees over the Columbia slough will still be there .
Read more
Date of stay: February 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked this hotel near the Portland Airport (PDX) because I had a free night through the Best Western Rewards program. Hotel is in a great location with easy access to the airport and rental car return. The front desk staff were efficient and friendly. Our king bed room was clean and the air conditioning worked great. The free complimentary breakfast was good. I especially liked the mini-waffle machine and fresh fruit. We would recommend this hotel.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites
Responded Mar 9, 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The rooms were a bit small, but otherwise very comfortable. The rooms were clean and modern. The bed was comfortable. Internet worked well. Modified Breakfast due to COVID....this hotel allowed you to "pre order" what you wanted for breakfast and they'd have a bag ready for you starting at 4am. Very nice for early flights. They also offer a park, stay, and fly option for an extra $90. Nice option
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Review collected in partnership with Best Western
Date of stay: January 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First time staying at this hotel, but it will not be our last. Love the fact they are minutes from Portland airport and that they also have shuttle service. The hotel was immensely clean and their staff took the time even for the littlest details such as folding the towels and washcloths in little fans to make it look decorative. And also placing the pillows upright to look decorative. They take the time to make you feel special and every place we went in the hotel was extremely clean. The desk clerk was very welcoming and helpful. We just loved staying here and will stay here everytime we are in Portland.
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Review collected in partnership with Best Western
Date of stay: April 2022Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Room 225 had a broken toilet seat, got moved to Rm 221 since maintenance went home at 5 pm and there's no after-hours maintenance staff. Found out at 5am the next morning that the bathroom sink didn't hold water so I could shave, the bathroom electrical outlet was loose in the wall when I tried to plug in the hair dryer, the hair dryer power switch was jammed in the On position and wouldn't work when i raised it above my shoulders to dry my hair. I checked out before the manager showed up, was told she would that day - I had to chase her down the day after that. She was very rude and combative and claimed not to know what was wrong with the room, even though I made a full report to the desk clerk and turned in the broken hair dryer. She also claimed maintenance couldn't find anything wrong. This is a franchise and it shows. I called corporate (all the way up to David Kong's personal assistant (Elizabeth) and the best they would do is about a 50% refund. It's obvious that BW and its franchisees don't really care about keeping customers. Last time I'll stay at any BW, and I'll actively not recommend it to anybody.
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Review collected in partnership with Best Western
Date of stay: May 2021Trip type: Traveled on business
Value
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Straightforward, good value hotel that is very convenient for those not wishing to rely on a car. The shuttle bus service is very effective, and getting to town via Cascade on the MAX Red Line is easy. I stayed two nights and found the hotel very comfortable and clean. Breakfast is no frills, although I suppose I could have tried the DIY waffle-maker.
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Date of stay: March 2020Trip type: Traveled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HeatherN1486, General Manager at Best Western Plus Portland Airport Hotel & Suites
Responded Mar 16, 2020
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at (503) 251-9991.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just called:
4-6 am Cold breakfast
6-9 am Hot breakfast
Airport Shuttle is available from 4am to 12:30am daily, just ask the front desk and they will gladly get you signed up.
We've been able to check in as early as 2:00 before. It usually depends if the rooms are cleaned. As far as remodeling is concerned, I don't know their schedule. The working was not disruptive to us during our stay. Enjoy and travel safe.
During my last stay it closed at 10PM,however this may have been due to the time of year and the fact it was off peak season
"Good value, convenient location. Arrived later night with a good welcome. Short and direct drive from PDX Car Rental Center. AOK breakfast."Read full review
"If you call Best Western Rewards reservation line-and they tell you there are no rooms available-call the hotel directly."Read full review
"Portland is not an easy city to navigate, but once you get the hang of the location of the hotel, it’s easy to come and go."Read full review
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PRICE RANGE
₱7,064 - ₱8,512 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express portland (airport area) hotel portland, holiday inn portland, portland holiday inn
LOCATION
United StatesOregonPortland
NUMBER OF ROOMS
78
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingBEST WESTERN PLUS PORTLAND AIRPORT HOTEL & SUITES - UPDATED 2024 Reviews & Price Comparison (OR) - Tripadvisor
Frequently Asked Questions about Best Western Plus Portland Airport Hotel & Suites
Which popular attractions are close to Best Western Plus Portland Airport Hotel & Suites?
Nearby attractions include The Story Garden (1.1 km).
What are some of the property amenities at Best Western Plus Portland Airport Hotel & Suites?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Best Western Plus Portland Airport Hotel & Suites?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Plus Portland Airport Hotel & Suites?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Plus Portland Airport Hotel & Suites?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Plus Portland Airport Hotel & Suites?
Conveniently located restaurants include Bistro 23, Sidelines Restaurant & Sports, and Shari's Cafe and Pies.
Are there opportunities to exercise at Best Western Plus Portland Airport Hotel & Suites?
Yes, guests have access to a fitness centre during their stay.
Does Best Western Plus Portland Airport Hotel & Suites have an airport shuttle?
Yes, Best Western Plus Portland Airport Hotel & Suites offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Best Western Plus Portland Airport Hotel & Suites have airport transportation?
Yes, Best Western Plus Portland Airport Hotel & Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Best Western Plus Portland Airport Hotel & Suites?
Yes, dry cleaning and laundry service are offered to guests.
Does Best Western Plus Portland Airport Hotel & Suites offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.