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Hotel Polo Towers

Polo Grounds, Shillong 793001 India
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (232)
Room & Suite (41)
Dining (26)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Polo Towers
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#1 of 80 hotels in Shillong
Travelers' Choice
Truly, a Shillong icon, this hotel is conveniently located on the Oakland road in the centre of Shillong, Hotel Polo Towers, Shillong provides easy access to both tourist and business spots. The best hotel in Shillong offers a large variety of flexible conference and event space. Our Polo Room exclusive venue space is ideal for intimate parties and enchanting celebrations. Enlist our staff to help plan your next event. Feel welcomed with our signature Shillong Hospitality, enjoy a convenient location, close to Shillong's famous golf course, the acclaimed Don Bosco Museum and other Shillong Must Do's. Feel at home in your guest room with our MaxRest beds and stay connected with WiFi. Upgrade to our Presidential Suite to make life even 'Suiter' ! Discover a range of dining options at the hotel. Dine at our specialty restaurant Shillong - Milano, serving Sicilian inspired cuisine. CupCake Factory offers comfort food such as lovely cupcakes, muffins and gourmet coffee in Shillong. Sample a range of drinks and delicious tapas at Polo Irish Pub, Shillong's best Pub and Bar. Work out in our well-equipped Health Studio or eat healthy at Sky Grill - our spectacular terrace barbeque. Visit the famous Living Rooth Bridge at Cherrapunjee from the best Resort in Cherrapunjee - Polo Orhcid Resort. Local attractions such as Wards Lake, Elephant Falls and and Shillong Peak are just a short drive away.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Airport transportation
Business Center with Internet Access
Conference facilities
Bar / lounge
Breakfast available
Breakfast buffet
Car hire
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Currency exchange
Non-smoking hotel
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Coffee / tea maker
Flatscreen TV
Bath / shower
Bottled water
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Languages Spoken
English, Hindi
851Reviews14Q+A100Room tips
Traveler rating
  • 482
  • 222
  • 97
  • 22
  • 29
Time of year
Traveler type
Selected filters
  • Filter
  • English
Popular mentions
Diganta wrote a review Yesterday
1 contribution
Mr Biswajit is a excellant service provider.We are satify with his behaviour,quick response, communication skill and respect to others all are very good.we are really satishfy with his service. Hotel room and foods are also very good but need to review in price of food.
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Date of stay: June 2021Trip type: Traveled solo
Manasi wrote a review 12 Jun
1 contribution2 helpful votes
In February me and my husband visited shillong for a short vacation. during the time we randomly checked and found this hotel for one night stay and we booked when we checked in we found this hotel maintained all the precautions measure and we goes directly to room no hassle totally paper less .room was so clean obviously housekeeping done a fab job and service was really good with the delicious food .it was really memorable moment for us .wants to thank specially Miss shivani for her effort to make our stay really comfortable .
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Date of stay: February 2021Trip type: Traveled as a couple
2 Helpful votes
Response from NIROJ MOHANTY, General Manager at Hotel Polo Towers
Responded 2 days ago
Dear Ms.Mansasi, Greetings from Polo Towers Team ! We appreciate your effort and valuable time spared to write such a beautiful review full of positive vibes .Such kind of positive reviews helps to inspired and motivate our team members as a whole .Your specific appreciation for Shivani is well intimated to her .Thank You once again for such a lovable review and we are sure you will love our services in future too. Best Regards,
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Voyages wrote a review 11 Jun
Balasore, India1 contribution
I was very lucky to accommodated with polo -Shillong at March after recommendation through one of my mutual friend .started from check -in to check-out it was remarkable experience with the service provided by team polo .food was one part which melted my mouth specially Asian menu just superb the reason I had met Mr Bhibuti over there who took charge as executive chef .just wow experience .Thanks Polo Team (Kudos)
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Date of stay: March 2021Trip type: Traveled solo
Response from NIROJ MOHANTY, General Manager at Hotel Polo Towers
Responded 3 days ago
Dear Sir/Madam, Greetings from Polo Towers Group ! We thank you for your valuable feedback on this platform .This kind of reviews /feedback will help us the work more and deliver better experience to guests. Your appreciation towards our Team member Chef Bibhuti for Asian Menu intimated to him personally .Once again we thank you very much for the for your valuable time. Best Regards,
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P S Sahu wrote a review 11 Jun
1 contribution
I will very much appreciate about Biswajit Mondal service. He is work as a house skeeper at Polo star hospital. His service is also good. I will very much satisfied with his service. He is doing well.
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Date of stay: June 2021Trip type: Traveled on business
Response from NIROJ MOHANTY, General Manager at Hotel Polo Towers
Responded 3 days ago
Dear Mr Partha, Greetings from Hotel Polo Towers Shillong! It was a pleasure to know that you had a wonderful experience with us. . Thank you for taking time out to review us and writing a wonderful appreciation note on TripAdvisor. This review will boost our team morale to extend the desired services required in future .Your encouraging words will remind us again and again to so the best for our valued Guests. We agree with you Mr Biswajit is the person who must be appreciated .On the spreading of Covid 19 All we need is to take care of ourselves ,friends and family. Hotel Polo Towers Group wishes you, your family, friends and your near & dear ones safety and healthy. It will be our distinct privilege to serve you in the near future. With Warm Regards,
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Siddharth Chokhani wrote a review 10 Jun
1 contribution
It was over all a nice experience and a pleasant stay. Well maintained and looking forward for another one. Rooms were organized and some complementary decor were also given for our wedding anniversary. Ty
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Date of stay: June 2021Trip type: Traveled as a couple
Response from NIROJ MOHANTY, General Manager at Hotel Polo Towers
Responded 3 days ago
Dear Mr Chokhani, Greetings from Polo Towers Team ! We thank you for your valuable time which you take out from your busy schedule and rate us at Trip Advisor platform. Such reviews like yours will help to boost our team's morale in this critical hours. We are determined to deliver classy hospitality services to our valued guests. Hope to deliver such kind of service in near future . With Best Regards,
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US$64 - US$133 (Based on Average Rates for a Standard Room)
IndiaMeghalayaEast Khasi Hills DistrictShillong
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Frequently Asked Questions about Hotel Polo Towers
Which popular attractions are close to Hotel Polo Towers?
Nearby attractions include Ward's Lake (0.7 km), Ward's Lake (0.4 km), and Police Bazar (0.7 km).
What are some of the property amenities at Hotel Polo Towers?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Polo Towers?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Polo Towers?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Polo Towers?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Polo Towers?
Conveniently located restaurants include City Hut Family Dhaba, Jiva Veg, and Madras Cafe.
Are there opportunities to exercise at Hotel Polo Towers?
Yes, guests have access to a fitness centre during their stay.
Does Hotel Polo Towers have an airport shuttle?
Yes, Hotel Polo Towers offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Polo Towers?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Polo Towers offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Polo Towers?
The staff speaks multiple languages, including English and Hindi.