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All reviewsbob evanswafflesroom was cleanindoor poolshuttle servicewaffle makerfree shuttlestay there againvery nice hotelthe staff was friendly and helpfulpleasant staythe breakfast areafree breakfastconvenient locationgreat place to stayrock and roll hallcleveland
Pros: it was close to the airport. It was quiet and clean.
Cons: no shuttle service unless you make a reservation. Which we were not told about, until we needed the shuttle to the airport and it was already reserved.
First day, we left the...More
My husband and I were in Cleveland for a couple of days and needed a budget hotel near the airport. This hotel offers free shuttle service to and from the airport. The room was very clean and roomy and did NOT smell of air fresheners....More
Response from Danny36108, General Manager at Best Western Airport Inn & Suites ClevelandResponded 3 weeks ago
We're thrilled to have had the chance to serve you and thank you for taking a moment to provide this feedback. Wonderful to hear that we were able to get your travels off on the right foot and hope to welcome you back...More
Selected this blindly because other team member were staying here. Staff is incredible. Everyone very friendly from cleaning staff,front desk staff, breakfast and management. After few minutes we get call to ensure everything was top natch. The room was spitspot clean. We definitely stay here...More
Great hotel, we stayed last year and we come back for this year, good value for money, large clean rooms, comfortable beds, I must says about front desk staff were awesome. Girl check us in her name was devya if I am not wrong. It’s...More
Wow, what a mess this place is. We reserved a Park'n'Fly rate through a third party on a Saturday night and it was accepted by Best Western. When we arrived to check in (90 miles from home close to CLE airport), we were informed that...More
Thank Leonard W
Response from Danny36108, General Manager at Best Western Airport Inn & Suites ClevelandResponded 1 week ago
Dear Leonard W,
We’re pleased that you took the time to comment on our hotel so that we can respond to your concerns, I apologize that you were disappointed with many aspects of the room and your stay. Everything we do is aimed at improving...More
No we are also retired military and police but no discounts. Limited restaurant nearby. You really need a car or take Uber somewhere. It’s not near anything. Okay for one night. Not impressed but the price was ok.