First visit and we were impressed. We were a group of 4 grandparents and two 7 yr old boys, so we were looking for more than a place to sleep since Berlin is not an entertainment center for kids. Room was very nice, roomy, clean and updated. Large screen TV with numerous channels, large swimming pool with a steam room, sauna and hot tub, kids outside play area including normal slides etc + a block of simulated stores to play in, and a small lake with numerous fish to feed. Also a chip & putting green for older folks. We didn't attend, but they show movies in the theatre two times an evening. Breakfast had good variety including freshly made omelets and Amish sweet rolls. All staff was courteous and helpful.
we entered the room, very bottom room and found milipedes 5 in the shower and 3 crawling around in the room!! Not very happy with this situation! Called the desk and asked for another room but told us we would have to pay more because the room availble was a sweet !! That is totally ridiculous ! I didnt pay $176.23 to walk in the room with bugs around. I will NEVER go there again! Oh and reason she said was they were putting mulch down and they never sprayed yet!! TERRIBLE STAY
We booked a room for May 17 (a month in advance) to be sure we got the room we wanted. We asked if we could check in early, but was told our room was not ready and it wouldn't be ready until 4 pm so we needed to come around that time, but they would text us when it was ready. Which was fine as we had many places to visit in the area. Unfortunately we never received a text message. We came back after 4 pm to check in and was told our room (Presidential Suite) was given away to someone else by accident, but we could have a downgraded room (Executive Suite). They did apologize, but the fact is they made the mistake by giving someone else an upgrade and gave us a downgrade and only offered to take off the amount that was charged for the Presidential Suite. Which means we paid the exact amount we would have paid for the room they gave us. We was told that the rooms were identical only difference was the Presidential Suite has a Sleigh bed. If that is the case and the hotel is charging 40+ more a night for the Presidential Suite and only difference is that it has a sleigh bed than shame on them for not telling customers that before they book. Sorry but I feel a discount at the very least should have been offered as it was their mistake. I am disappointed to say the least. If you mess up then I feel you should have tried to make it right. Thats customer service 101. I am shocked the manager wouldn't know this. We will be looking for a new place to stay next time we come back for a visit.…
Stayed in the presidential suite in Amish country Ohio. Everything was beautiful. The outside and inside. The room was huge. The bed was huge. The bathroom was huge. Great shower. It's the first vacation hotel we have been to that my wife asked if we could stay another day. Theater, indoor swimming pool, gym.
First time here and will def be back. The hotel is quaint and situated just outside the main Berlin strip. Has two building- the main one and a separate “suite” One which also doubles as the banquet hall. This place has everything- free breakfast, pool, hot tub, basketball courts, locker rooms, a kids area outside, movie theater. It’s within a few minutes of everything in Berlin and 10 minutes from the next big town over. The main rooms are nice- the suites are bigger and you get your own lobby with coffee and tea. Only drawback was the proximity to the main road- it gets loud once traffic starts, so if you want to sleep in late, not the most ideal. But otherwise everything was great and they are very accommodating and prompt for calls. Enjoy the fire pits!