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Bel Air Collection Resort & Spa Riviera Maya

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Traveler (2448)
Pool & Beach (358)
Room & Suite (250)
Ratings and reviews
  • Excellent44%
  • Very good25%
  • Average13%
  • Poor8%
  • Terrible10%
Travelers talk about
“lobby bar”(104 reviews)
“animal exhibits”(13 reviews)
“thatched roof”(51 reviews)
View all reviews
What's included
Free Internet
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
Room Service
Suites
Poolside Bar
Fitness center
Concierge
Pets Allowed
3 Star Hotel
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A...
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Location and contact
Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico
Hotel website
33.4 km to Cozumel Airport
View nearby attractions and restaurants
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Rooms
1 Aug2 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (3,337)
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1,124 results
Traveler rating
478
309
123
100
114
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LanguageEnglish
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478
309
123
100
114
Show reviews that mention
All reviewslobby baranimal exhibitsthatched roofdouble jacuzziplaya del carmengolf cartbeach clubjungle atmospherenight lifesushiocean viewall inclusive packagebottom floorpeace and quietshrimpromantic dinnerlounge chairs
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1 - 5 of 1,124 reviews
Reviewed 4 days ago

I researched this resort on the many travel sites that I usually use and trip advisor. I did realize that it was not going to be a very fancy room and that a hurricane had hit this resort a while back. However, I need to...More

1  Thank David R
Hotel's Favorite
Reviewed 8 January 2018 via mobile

I picked this resort for my first solo trip as I didn't want the over manicured "bleached " type resort I've been to before. I loved that nature was allowed to thrive around the resort, animals ran wild around the resort (coatis, racoon, birds, iguanas...More

4  Thank Sarah V
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 10 January 2018

Dear Sarah: We really appreciate your time to share such a wonderful review about your stay with us, and we feel honored that you gave us the unique opportunity to be your Honeymoon destination choice. It was an absolute pleasure to provide you with unforgettable...More

Reviewed 1 week ago

This was the worst hotel I've ever stayed in. During checkin the two clerks at the front were completely clueless and we had to return to the front when they screwed up checking us in. During a rain storm the ceiling leaked in several places...More

Review collected in partnership with this hotel
Thank LaTwyla M
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 3 days ago

Dear LaTwyla M: Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and it is disappointing that your experiences fell below your expectations mentioning the service received. We take pride in offering the...More

Reviewed 1 week ago

What made the hotel great was the kind staff. It's the type of kindness that you will no longer find here in the USA, something that's very much needed. I will say the hotel NEEDS to work on their A/C issues in the upper level...More

Thank Ivania M
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 3 days ago

Dear Ivania M: Thank you for your recent review of our resort, your comments and feedback are truly appreciated. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and it is disappointing that...More

Reviewed 1 week ago

Too far, facilities are deteriorating, inedible food, overgrown vegetation makes you feel like you're in jumanji/jungle with too many creatures crawling around. Storm caused issues with lights and dripping in the ceiling.More

Review collected in partnership with this hotel
Thank blndlyns
Response from Concierge B, Guest Relations Manager at Bel Air Collection Resort & Spa Riviera MayaResponded 1 week ago

Dear blndlyns: Thank you for your recent review of our resort, your comments and feedback are truly appreciated. Our mission is to make every stay as close to perfection as possible ensuring our guests with the most relaxing experience and it is disappointing that your...More

View more reviews
About
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free Internet
Free Parking
Bar/Lounge
Spa
Hotel Amenities
Room Service
Pets Allowed ( Dog / Pet Friendly )
Free Parking
Wheelchair Access
Children Activities (Kid / Family Friendly)
Airport Transportation
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$78 - US$222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Xpu-Ha
#4 Spa Hotel in Xpu-Ha
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$78 - US$222 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 On the Beach Hotel in Xpu-Ha
#4 Spa Hotel in Xpu-Ha
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveler (2448)
Pool & Beach (358)
Room & Suite (250)
Dining (97)
Family and Play Areas (147)
Business Center & Event Rooms (4)
Questions & Answers
Ask a question
ACarolina_Mark
18 February 2018|
AnswerShow all 5 answers
Response from Jennifer W | Reviewed this property |
It can be, but it is very expensive for the quality of the food.
0
Votes
Justin R
16 January 2018|
AnswerShow all 4 answers
Response from lamugne | Reviewed this property |
Xpu-Ha
1
Vote
Room Tips
""Better throw your money away.""
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"do not chose this hotel unless you like to hike"
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"wildlife, local. authentic, quiet, charming"
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"Don't get a room with palapa roof"
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