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Carretera Chetumal Puerto Juarez Km. 266,3, Xpu-Ha 77734 Mexico
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (1687)
Pool & Beach (364)
Dining (226)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Barceló Maya Riviera
Updated 24/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 6 hotels in Xpu-Ha
Location
Cleanliness
Service
Value
Barcelo Maya Riviera is a fantastic resort in the Riviera Maya, just 47 miles south of Cancun international airport and 12 miles south of Playa del Carmen. The exclusive adults only, all inclusive experience at Barcelo Maya Riviera us perfect for couples, groups and conventions. This all inclusive resort has 850 luxurious Junior suites and Suites.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Snorkeling
Airport transportation
Parking
Internet
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Nightclub / DJ
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Private balcony
Room service
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Safe
Seating area
Clothes rack
Iron
Wake-up service / alarm clock
Complimentary toiletries
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish
Hotel links
Special Offer:Additional 15% off
1743Reviews324Q+A100Room tips
Traveler rating
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Popular mentions
WhiteCollarIslander wrote a review Today
Los Angeles, California15 contributions1 helpful vote
This is me and my wife 2nd time to Cancun and I am glad we stayed at the Barcelo. This was our first stay in an adult-only resort and what a difference! Its not chaotic and crowded as other family-oriented resorts. And being all-inclusive is the way to go; I just grab whatever food, dessert, drinks I want without having to check the price. The reason why we chose Barcelo was because of its huge swimming pool. I think its the largest swimming pool in Cancun because we did check. :) The buffet is great and I like the part that they change some of the dishes so every morning the menu was different. Dinner was the best. We went to the French, Italian and Japanese restaurants on each of the nights we stayed there. The restaurants have 6-8 course menu and we ate like royalty! I highly recommend to all couples to stay here, if your idea of vacation is to laze around near the pool, swim and eat good food. Shout out to Nancy! Thanks for the hospitality and service during our morning buffet! I would like to add that the staff are friendly and they have a genuine welcoming vibe. :D
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Date of stay: July 2021
Cleanliness
Service
Room Tip: Rooms facing the beach/swimming pool have the best views.
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1 Helpful vote
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Stephen M wrote a review May 2021
Barcelona, Spain246 contributions74 helpful votes
Hotel's Favorite
The rooms have all mod cons, good size and very very quiet (I was on the top floor). Great sea views. I havent tried the jacuzzi on the terrace yet. The buffet restaurant has a great selection to cater for all tastes and is different every day. This is for breakfast and lunch. The house wine here is ok. The pool is the best pool I have ever been in. It is enormous and heated. The swim up bar is great. The service everywhere is very attentive and quick. The 4 restaurants are really good too. The food is really good. My only comment (and I told this to a lady doing a survey yesterday) is that the house wine in the 4 restaurants is really rough, its un drinkable, in my opinion. So you have to buy a bottle of wine if you want something decent. That is my only issue with this amazing hotel. My suggestion to the Catalan owners is to step up the house wine to a decent level. This is an amazing, brand new hotel. Apart from the house wine, everything else is really top class!
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Date of stay: May 2021Trip type: Traveled as a couple
4 Helpful votes
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Response from Enrique Anastacio Reyes Lopez, Otro at Barceló Maya Riviera
Responded 31 May 2021
Dear StephenMmurphy, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best Regards, Customer Service Barceló Maya Riviera.
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Martha M wrote a review Jul 2021
Dartmouth, Canada28 contributions2 helpful votes
We traveled to the Barcelo Maya Riviera from Nova Scotia in July 2021. We were nervous about travelling but we were all so excited. We had an absolutely amazing stay from beginning to end we stayed in room 2719 in the Riviera and it was absolute perfection. Our favourite restaurant was the rodizio big shout out to Jesus, angel and Gladys for making our time at the rodizio so memorable. We also enjoyed the Dolce Vita and the Mexico Lindo. We feel so lucky that seagrass was not an issue while we were here the ocean was absolute perfection the pools were amazing and we enjoyed afternoons in the clams by the pool:) We can’t say enough for the workers in this resort especially those who were out before the sun came up every morning raking and cleaning any seaweed that might’ve come in overnight. We are returning to this resort in March and we already can’t wait! Big shout out to WestJet vacations for making this vacation possible! If there are any Canadians out there that have any questions about travelling during Covid please feel free to reach out:)
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Date of stay: July 2021Trip type: Traveled as a couple
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Response from Enrique Anastacio Reyes Lopez, Otro at Barceló Maya Riviera
Responded 2 days ago
Dear R2597NCmartham We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Barceló Maya Riviera was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories. We are thrilled to read your praising comments about our staff as we strive to provide our guests with a caring and personalized service and we lay high value on our personnel being guest orientated and welcoming at all times. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Best Regards, Customer Service Barceló Maya Riviera.
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Eric O wrote a review Jul 2021
2 contributions1 helpful vote
Took my wife to Mexico for the first time and have to say I wasn't disappointed, but I certainly wasn't impressed. For an adults only all exclusive resort, I truly expected more. I understand there were issues because of Covid, and totally get that... but bars closing at 8 outdoors, then actually just shutting down at 7? Other bars not even open?? No reason. Room service over 45 minutes at minimum for some club sandwiches?? 0 excuse. Food was ok. Certainly wouldn't call it the best, or worst I've had. A lot of the staff acted like I was putting them out when I made requests or asked questions, but were all over me when I walked in the wrong spot without a mask. Put half that effort into your guests stay, and I'd be back with dozens of friends and family. The resort was beautiful and facilities were very nice. Sad we had to find things to do off the reservation.
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Date of stay: July 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from José Luis Serratos, Director General at Barceló Maya Riviera
Responded 4 days ago
Dear Eric14olden, We thank you for letting us know your observations, during your stay at Barceló Maya Riviera. Our goal is to work and improve every day and become the most popular AO resort in the area, we appreciate every comment to make our services better. The management & staff would like to extend our sincerest apologies for the inconvenience you experienced during your stay. As you mention, how things have become quiet interesting during this pandemic, therefore we must obey all Local and Federal regulations, such as the closing hours for our bars, which I take this moment to confirm that bars close at 11:00 p.m. not at 8:00 p.m. We hope you will allow us a second chance, at our Hotel Barceló Maya Rivera, for an unforgettable stay. Best regards, José Luis Serratos Subdirector Barceló Maya Riviera - AO
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Norman M wrote a review Jul 2021
1 contribution
I’ve been to Mexico several times and to mostly adults only resorts. Barcelo Maya Riviere is by far the nicest looking place of them all. But this doesn’t make a resort. Yes, it’s architectural sound and has all the big screens and pools but here is the bad. CUSTOMER SERVICE!!! It’s sorely lacking outside of a few individuals such as Guadeloupe at the pool bar (no music bar). The front desk is useless and not friendly. COMMUNICATION and I’m not talking about language. This staff isn’t knowledgeable or not sure of what they tell you. Whether it came from the front desk or Guest Services, each explanation was different to the same question. Finally the Ugly. You do not make a Rum n Coke (Cuba Libre) with Pepsi. In search of a coke I found some in the vending machines downstairs along the long corridor where you’ll find the Wellness n Fitness center. Pepsi sucks along with Barcelo Maya Riviere
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Date of stay: July 2021Trip type: Traveled as a couple
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Response from Enrique Anastacio Reyes Lopez, Otro at Barceló Maya Riviera
Responded 3 days ago
Dear normanmG9704TF, Thank you for sharing a review of Barceló Maya Riviera AO. It does indeed sound from what you describe that some aspects of your stay did not meet our usual standards of service; please accept our sincerest apologies for failing to make your stay with us a perfect moment of relaxation, we sincerely appreciate you taking the time to bring this matter to our attention. Our staff's professional service is a point of pride for us and we are quite disappointed to hear that you felt we underperformed in this area, nevertheless please rest assured that your comments will be shared with the entire team for information and further revision. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best regards, Customer Service Barcelo Maya Riviera
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PRICE RANGE
US$229 - US$614 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaXpu-Ha
NUMBER OF ROOMS
850
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Frequently Asked Questions about Barceló Maya Riviera
Which popular attractions are close to Barceló Maya Riviera?
Nearby attractions include Chikin Ha (2.0 km), Cenote Cristalino (0.6 km), and Cenote Azul (0.9 km).
What are some of the property amenities at Barceló Maya Riviera?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Barceló Maya Riviera?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Barceló Maya Riviera?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Barceló Maya Riviera?
Yes, free parking is available to guests.
What are some restaurants close to Barceló Maya Riviera?
Conveniently located restaurants include Jessie Gelato, CHIC CABARET & RESTAURANT, and Girafe.
Are there opportunities to exercise at Barceló Maya Riviera?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Barceló Maya Riviera have an airport shuttle?
Yes, Barceló Maya Riviera offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Barceló Maya Riviera?
Yes, dry cleaning and laundry service are offered to guests.
Does Barceló Maya Riviera offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Barceló Maya Riviera?
The staff speaks multiple languages, including English and Spanish.