Secrets Akumal Riviera Maya

Secrets Akumal Riviera Maya

Carretera Federal 307 Km 254 + 600, Akumal, Tulum 77760 Mexico
Traveler (18037)
Panorama at Secrets Akumal Riviera Maya
360
Panoramas (153)
Pool & Beach (3943)
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Avg. ₱87,958 /night, 2/12 - 2/13
₱87,958
per night
₱60,879
per night
₱33,799
per night

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About

#1 of 15 hotels in Akumal
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Rooms
4.6 of 5 bubbles
Value
4.9 of 5 bubbles
Cleanliness
4.8 of 5 bubbles
Service
4.8 of 5 bubbles
Sleep Quality
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Secrets Akumal Riviera Maya is ideally located in the heart of the Riviera Maya along the famed white-sand beaches and calm, clear waters of Akumal. This brand new, adults-only resort offers a truly magical UnlimitedLuxury(R) experience starting with 434 elegant suites, many with stunning ocean views, an expansive infinity pool along with 11 smaller pools, all located nearby the centuries-old Mayan sites of Tulum and Coba. Indulge in 24-hour room service, daily refreshed mini-bar, limitless gourmet dining and top-shelf spirits six à la carte restaurants, one international buffet, a café and a grill, seven bars and lounges, pool and beach wait service, nightly entertainment and more. Spend a night out with the Sip, Savor & See dining experience at nearby sister properties or wind down with a specialty treatment at the exquisite Secrets Spa by Pevonia(R). Enjoy the natural beauty of Akumal - meaning "Place of Turtles" in Mayan - by snorkeling off the coast, visiting nearby underwater rivers, or simply basking on the pristine beach. A whole new world awaits at the all-new Secrets Akumal Riviera Maya. - Idyllic. Striking. Nature. We’re committed to redefining your travel journey with our best-in-class CleanComplete Verification™ practices. While health and safety have always been our top priorities, these new protocols further elevate our standards of quality and cleanliness, enabling you to vacation at any AMResorts® property with the ultimate peace of mind. Our 360-degree quality, safety and hygiene system takes into account every aspect of resort operations, backed by the highest-level third-party certification. We will be evolving and innovating our procedures continuously and will share the newest developments as they are implemented. Our protocols begin the moment you start planning a vacation to the time you return home! To learn more about our quality, safety and hygiene practices, please search for AMResorts CleanComplete Verification™ in your favorite browser.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Beach
Diving
Airport transportation
Valet parking
Wifi
Fitness / spa locker rooms
Fitness classes
Sauna
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Heated pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
Adults only
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
5.0 of 5 stars
HOTEL STYLE
Modern
Romantic
Languages Spoken
Spanish

Location

Carretera Federal 307 Km 254 + 600, Akumal, Tulum 77760 Mexico
Name/address in local language
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 74 out of 100
74
Aerodromo de Playa Del Carmen
35.6 km
See all flights
Cozumel Airport
42.6 km
See all flights
5.0
5.0 of 5 bubbles13,494 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Secrets Akumal Riviera Maya garners applause for its lush ambiance and top-tier service, with staff members often recognized for their friendliness and dedication to guest satisfaction. While the resort's cleanliness and luxurious amenities receive high marks, some guests feel that paid upgrades do not deliver sufficient value. Despite its prime location, the hotel grapples with noise complaints from both events and other guests. Room experiences vary, with praises for cleanliness and luxury contrasted by concerns over noise and privacy.
Location
Beachfront
Atmosphere
Lively
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Noise level
Noisy
Service
Attentive
Amenities
Lavish

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Detailed Reviews
Jack A wrote a review Sep 2024
San Jose, California
5.0 of 5 bubbles
Secrets Akumal is a fantastic adults only, all inclusive resort. Great location, beautiful beach, turtles just off shore and beautiful, highly maintained facilities make this a dream vacation. Each of the 9 hotel buildings have a concierge so you get the best possible attention and service. Our concierge, Fernanda was great, she knew everybody's name, always ready to help.
We had upgraded to the Premiere Club which was worth it. It gets you preferred seating looking out at the ocean, but you still have to get up early a lay down a couple of towels to claim one of the better loungers. Down on the beach, there is beach attendant, very friendly and professional, as well as a food and drink attendant - they all work hard, very friendly and ready to meet your needs. With Premier Club, you also can have breakfast at the Seaside Restaurant where you can order food instead of always going to the buffet. Service is fantastic. Plus, nearby, there is the Special Premier room where you can just relax and have a free cocktail or two or three.
The Infinity pool is where most of the pool activities take place. There is a great swim up bar, where you can sit and sip a cocktail. And then there are activities within the pool as well as near the pool.
The Restaurants are excellent - I thought Oceana was the best with its fresh fish. But the other themed restaurants were very good. Probably only the newly opened Greek restaurant did not hit the mark. Wine selection was okay (they are the same in each restaurant), the house wines were all from Chile but you could upgrade to higher end wine, but with at least three times the value price.
There are plenty of activities: one tip - when playing beach volleyball, there is coral in the sand, so don't dive after the volleyball or you can get some bad abrasions. The nighttime shows are entertaining - they are at the level of a moderate priced cruise ship. Overall, a great experience. Hyatt has done it well.
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Date of stay: September 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
Room Tip: I believe the premier upgrade is worth it but you still have to get up and lay down a towel to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Econcierge Secrets Akumal, Promocionar at Secrets Akumal Riviera Maya
Responded Oct 3, 2024
Dear guest, Thank you so much for sharing such a detailed and thoughtful review of your recent stay at Secrets Akumal! It sounds like you had an incredible time, and we're thrilled that you enjoyed so many aspects of the resort. The beach, with its proximity to the turtles and the beautifully maintained facilities, truly makes Secrets Akumal a standout destination. I'm glad to hear that the concierge service, particularly with Fernanda, helped make your stay even more special—personalized attention can really enhance the experience. It’s wonderful that you found the Premier Club upgrade to be worth it, with those extra touches like ocean-view seating, breakfast at Seaside, and access to the special lounge for cocktails. The hard work of the beach and pool attendants certainly adds to the overall luxury of the experience. Your insights on the restaurants are appreciated too—Oceana is often a favorite with its fresh fish, and your note about the newly opened Greek restaurant will definitely be considered as feedback for improvement. The wine selection being consistent across the venues is something worth mentioning, and it’s great to hear that there’s an option to upgrade for those who want a more premium selection. The tip about beach volleyball and the coral in the sand is also helpful for future guests to keep in mind. And it’s great that you found the nighttime entertainment enjoyable, even comparing it to cruise ship performances! We hope you left with many wonderful memories and look forward to welcoming you back for another amazing vacation soon! Warm Regards, Nicte-Ha González E-concierge.
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CreeTar wrote a review Sep 2024
Darmstadt, Germany
4.0 of 5 bubbles
Generally, you can not complain about the service, but for the high room prices, you would like a little better quality & service. For the full price I would not visit the Resort again, only if a really attractive offer can be found. Especially the 24h cafe was really a huge disappointment & a 24/7 snack machine would offer more choice. The location is very good for snorkelling (from 400 pesos), also there are enough places on the beach & always a free lounger somewhere. With the noisy Americans who are in the pool & drink without going to the bathroom, you probably have to come to terms. The beach was cleaned regularly & you were also not bothered by sellers. Unfortunately, the excursions/tours are very expensive. There is no shuttle to the city. Cocktails without alcohol are a gamble, some a bartender can, some can't. Steaks in the restaurant were OK, but I had far better ones, the sizes were also very different. The portions in the specialty restaurants are very small, so you must definitely choose the starter. However, all desserts there are with cow's milk, depending on the reason then not an option. For Japanese show cooking you have to reserve several days in advance, with all others you are lucky or unlucky (45min. withdrawal period). All in all, breakfast & lunch in the Market Café was the highlight. Unfortunately, there is no buffet for dinner, only á la carte, nor can you go anywhere without a dress code (men must wear long pants). In the pools are only simple massage jets, unfortunately no surge showers or similar. All 3 pools are the same. The jacuzzis and the pools are heated. Turndown service was always with 2 small mint chocolates. However, if you are thinking about a birthday, you have to coordinate with the concierge beforehand, otherwise you will experience disappointment.
All in all a very good restaurant, but we are here on the Yucatan coast and the selection is extreme, a unique selling proposition that sticks with me, unfortunately I could notice. Except, of course, for the many employees who really tried hard despite the extreme heat and sweated with us while archery, volleyball or clearing up. Praiseworthy were Fernando, Daniel, Giselle, Maryposa, Yolanda, Abraham, Octavio and much more.
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Review collected in partnership with Hyatt Hotels
Automatically translated
Date of stay: September 2024
3.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
emily1201 wrote a review Jan 2025
Los Angeles
5.0 of 5 bubbles
This is the AI I've been to, and I've been to Atelier, Grand Velas to name a couple.

Its the total package: Beautiful, well
Maintained rooms, a lush manicured jungley property, really great food, a beautiful beach you can snorkel in, solid evening entertainment and the hospitality of every single person on site is warm, personalized and exceptional.

3 huge pools, and never had an issue with chairs at the pool or beach. I love how there are poolside lunch pop ups each day- from seafood bbq, to a baked potato station, a fresh fruit cocktail mixologist, ice cream guy and a wood fired pizza stand that's there everyday. You won't want to leave the pool or beach! Music is tasteful and mostly live with musicians.

The service is a cut above everyone else. Our concierge Ricardo was so attentive and helpful, totally committed to making our stay "better than fine". Everyone seems to know your name and they were really warm and friendly.

If you find their FB fan group, you can get the info for a private excursion guy who's tours are reasonable and private. The town of Akumal is charming and restaurants are nearby if you venture offsite. But the food at the resort is way better. Honestly, I feel this is such a value for all that you get and I'm already scheming to come back.
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Date of stay: January 2025Trip type: Traveled as a couple
Room Tip: Being singles for tips and a snorkel mask and tube! And portable life jacket if you're not a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Econcierge Secrets Akumal, Promocionar at Secrets Akumal Riviera Maya
Responded 1 week ago
Dear Valued Guest, Thank you so much for your thoughtful and detailed review! We are absolutely thrilled to hear that you had such a fantastic experience at Secrets Akumal Riviera Maya. It’s wonderful to know that our beautiful property, exceptional service, and attention to detail made your stay memorable. We’re especially happy that you enjoyed the variety of activities, from the poolside lunch pop-ups to the live music and snorkeling on the beach—it’s great to hear that these little touches enhanced your vacation experience. We are also pleased that Ricardo, your concierge, was able to assist you so well throughout your stay. We take great pride in creating an exceptional all-inclusive experience, and it’s wonderful to know that you found everything—from the food to the service—up to your high standards. We can’t wait to welcome you back for another amazing stay! Warm regards, Nicté-Ha González E-Concierge
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Dreamer776343 wrote a review Nov 2024
5.0 of 5 bubbles
This was by far one of the nicest resorts I have ever stayed at.

The food is exceptional. But the staff here is superior to any staff at any Resort or hotel I have stayed at.

Antonio is a concierge at the pool and he is phenomenal. I have no idea how he remembers the names of so many guests. Raul, the Waiter at Portofino has a very cherry disposition and he is a delight. The Coco Café offers specialty coffees and desserts, which are really good. Santiago at the lobby bar is a really good mixologist and Matteo at the sports bar always has a smile.

The grounds are lush and well kept. The beach is clean and also well kept and swimming in the saltwater watching the fish was a lot of fun. We took our own snorkelling equipment, but you can rent equipment at the site very cheaply.

By far, our favourite area was the lagoon pool because not only is it quiet so you can read a book, but there is very nice music playing all the time.

The Large pool is very active, but it never seemed crowded. The guests seemed very respectful and even though there were a number of events and weddings Taking place while we were there, they did not overpower the resort.

The rooms were very spacious. Our minibar was restocked every day. Our room cleaned every day and it was immaculate. The resort itself is well taken care of, and there is strong Wi-Fi everywhere.

I would highly recommend this resort and we definitely plan on coming back.

If we had to give a con, it would be that some guests were playing pool during some of the performances in the theatre and so I would recommend the resort close the pool tables during future performances.

Another potential con is that some guests would reserve lounges with towels. They seem to be a large number of “occupied “lounges but there weren’t any people around. That said, there were many available lounges so we never had a trouble finding a place to set. Also, some guests did request the concierge or attendants to remove towels or fine spots for them and they always were available.

Also, we had a swim out king, and other guests were very rowdy and loud in the pool and I Would suggest that the resort remind people in the swim out suites that they should treat it like they do the quiet pool, and not invite other guests to come and swim and be loud.

Even though it rained a bit when we were there, we were able to maneuver under many of the covered walkways and still enjoyed ourselves immensely.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Secrets Akumal, Ventas at Secrets Akumal Riviera Maya
Responded Dec 3, 2024
Dear Guest, Thank you so much for your detailed and thoughtful review! We are thrilled to hear that your experience at Secrets Akumal exceeded your expectations, and we truly appreciate you highlighting our exceptional staff, beautiful grounds, and the variety of experiences we offer. Your feedback on Antonio, Raul, Santiago, Matteo, and the team will certainly be passed along—they are all truly dedicated to making each guest's stay memorable. We're also pleased that you enjoyed the lagoon pool and the peaceful atmosphere it provides. We appreciate your constructive feedback regarding the pool tables and lounge chairs, and we’ll certainly look into these points to improve our guest experience. We can’t wait to welcome you back for another unforgettable stay! Warm regards, Nicte-Hax González E-Concierge
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Brianna H wrote a review Jan 2025
5.0 of 5 bubbles
Secrets Akumal is, without a doubt, one of the most breathtaking places we’ve ever been in Mexico. From the moment you step through the doors, you’re greeted by a staff that is genuinely attentive, caring, and warmly welcoming. The resort itself feels like a rejuvenating escape, it feels so tranquil from the very first moment you arrive.

The property is impeccably clean, and the layout ensures a sense of space and privacy—you never feel crowded. It’s clear that every guest feels embraced by the welcoming atmosphere, creating a shared sense of joy and relaxation.

The food is delicious at every single restaurant, with quality that consistently impressed us. The dedication and hard work of the staff were evident in every detail, and we couldn’t be more grateful for their efforts. We left wishing we could have stayed forever. Secrets Akumal is truly a paradise we will never forget

There are a few exceptional individuals who truly went above and beyond, and we believe they deserve special recognition for their outstanding service:

Luis – From the moment we arrived at the pool each day, Luis made us feel genuinely welcomed with his radiant smile and warm demeanor. His friendliness, sense of humor, and authenticity were unmatched, and we often found ourselves wanting to sit and chat with him about his life. Luis consistently went the extra mile, making everyone at the pool feel valued and cared for. He treated us not as customers, but as family, and his hard work and dedication to ensuring everyone had an incredible experience did not go unnoticed. He truly deserves all the praise for his remarkable service.

Sharon – Thank you for ensuring our glasses were never empty and for brightening our day with your warm smile every time you passed by. Your kindness, dedication, and hard work did not go unnoticed, and we are so grateful for the care you showed us. You made every moment by the pool more enjoyable, and we deeply appreciate all that you did to make our stay unforgettable!

Sue – Even after just a month at the resort, Sue carried herself with the grace, professionalism, and authenticity of someone who had been part of the team for years. She went above and beyond, even taking the time to FaceTime with us while we called our daughter, something our daughter certainly appreciated. Sue had a way of making everyone feel like family, and her hard work and genuine care created a warm and welcoming atmosphere every evening. Thank you, Sue, for bringing smiles to our faces every night—you truly made our stay unforgettable!

Raul - Without a doubt, the best waiter at the entire resort! His impeccable English, sharp sense of humor, and incredible attention to detail made us feel like we were the only guests in the restaurant, even while he expertly managed multiple tables. From the moment we sat down, we were instantly charmed by his warm personality and spent the entire evening laughing and enjoying his exceptional service. We genuinely wished he could have been at every restaurant because we missed him the moment we left!
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Date of stay: January 2025
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Econcierge Secrets Akumal, Promocionar at Secrets Akumal Riviera Maya
Responded 2 weeks ago
Dear Guest, Thank you so much for your wonderful feedback! We are thrilled to hear that your experience at Secrets Akumal Riviera Maya was truly unforgettable. It’s fantastic to know that from the moment you arrived, you felt welcomed and embraced by our attentive and caring staff. We are so pleased that you enjoyed the tranquil atmosphere of the resort, as well as the beautiful surroundings that allowed you to fully relax and unwind. We’re also happy to hear that you found the food delicious and that our team’s dedication and hard work made a lasting impression. We strive to provide a high-quality experience for all of our guests, and we’re so grateful for your kind words about the exceptional service you received during your stay. Thank you again for choosing Secrets Akumal Riviera Maya, and we hope to welcome you back soon for another memorable experience in paradise! Warm regards, Nicte-Ha González E-Concierge
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adam m wrote a review Dec 2024
+1
5.0 of 5 bubbles
What can we say! This is our 2nd trip in two years to this amazing resort. We stayed in room 4404 ocean view room (highly recommend) amazing views and perfect location recommend highly! We started our day at the Seaside grill for breakfast and it was amazing! The service is out of this world from our hostess to our servers to the manager (patròn) they were all amazing we can’t say enough good things about the crew and the food we also had lunch everyday and it never disappointed with service and food always hot a fresh!

We mainly hung out at the beach (amazing) I went snorkeling every day (right out front) and it’s good seen lots for fish & turtles, plenty of loungers for the preferred club and non-members, we rented a Bali bed for the day and let’s just say it’s not our thing and move on from there. We always had lunch at the Seaside Grill because of the AMAZING SERVICE and food quality! We never had the buffet and we don’t even know where it is (lol). There's is waiter service at the beach for dinks and light grill lunch options. There is always something going on in the way of food at the beach whether it’s a fresh made pizza, tacos, burgers chicken bbq and chino (Chinese) food and it was quite good ! Speciality drinks etc.

We stayed during Mexico's Real Independence Day 09/16 and let’s just say it didn’t disappoint with atop notch show with a special outside dinner drinks/ with amazing singers and dancers, food . There’s alway entertainment going on at night singers, fire show, performers always a theme of some sort, disco etc

Dinner was always amazing ! No shortage of restaurants being indoors our outdoors we had dinner at the French, Italian, Mexican and did not disappoint in food quality or service . The restaurants are equivalent to us going out to a nice restaurant on Long Island always great in presentation and flavors & service.
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Date of stay: September 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
Room Tip: Go & Enjoy !
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Econcierge Secrets Akumal, Promocionar at Secrets Akumal Riviera Maya
Responded Dec 31, 2024
Dear Guests, Thank you so much for sharing such a detailed and heartfelt review of your recent stay with us. We are truly honored that you chose to return to Secrets Akumal for a second visit, and it’s wonderful to hear that your experience was just as memorable as the first. Your kind words about your ocean-view room, dining experiences at Seaside Grill, and the outstanding service from our team mean the world to us. We will be sure to share your compliments with the Seaside Grill staff, who always strive to provide exceptional service and delicious meals. It’s great to know you enjoyed the beach and snorkeling right in front of the resort—seeing turtles and fish truly makes it a special experience! We also appreciate your feedback about the Bali beds and are glad you found plenty of loungers to relax and enjoy the beautiful surroundings. Celebrating Mexico’s Independence Day with you was a joy, and we’re thrilled you enjoyed the festivities, including the special dinner, performances, and vibrant entertainment. Your compliments on our nightly shows and themed events inspire us to continue creating unforgettable experiences for our guests. Thank you for highlighting the quality of our restaurants and the exceptional service you received at each one. It’s our goal to provide dining experiences that are both delicious and memorable, and we’re so pleased to have met your expectations. We hope to welcome you back for a third visit soon and look forward to making your next stay even more special. Warm regards, Nicte-Ha González E-Concierge
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Josie J wrote a review Jan 2025
Chicago Heights, Illinois
5.0 of 5 bubbles
This was our second time at Secrets Akumal with the first time being over 5 years ago. It was so nice to come back and see that the beautiful resort and quality of service hadn't changed, if anything, it only got better! We had a non-preferred, swim out room and although it was fun, we didn't enjoy it too much as it was in the shade most of the time and was a little chilly. (FYI we were in building 9). We ate at Oceana, Seaside (multiple times for lunch and once for dinner), Himitsu twice, and Bordeaux -- all were great and we really enjoyed each meal. I don't think we had a meal that was bad but we definitely had ones we preferred over others. One thing I was very sad to see was that the snorkeling had changed since we had last been. Before, it was free and there was a hut right off the beach where someone would explain the expectations and rules. Now you either have to pay $10 deposit (you get the money back) to rent the items or you can pay to do a tour. I was sad because I don't feel like people are being taught how to respect the wildlife right off the beach when they snorkel on their own and we noticed that a lot of the strict signage was taken down. We didn't pay to do a tour and we did see one stingray and one sea turtle right off the Secrets beach which was great! However, we noticed some people getting extremely close to and almost touching the sea turtle and we think that is why Secrets needs to bring back at least explaining the expectations to those who snorkel. Our only other issue was housekeeping was hit or miss. Some days our rooms were cleaned by 10am, others they hadn't been touched by 5pm and we had to request for a room cleaning through the app. They also were not consistent with the turndown service. This did not ruin our stay by any means but it's little things we enjoy while we are here at the resort.

Overall, it was an excellent vacation and we will definitely return! The resort is beautiful, the staff is wonderful, and the food/drinks are delicious. Thank you for a wonderful stay, we hope to be back soon!
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Review collected in partnership with Hyatt Hotels
Date of stay: January 2025
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Econcierge Secrets Akumal, Promocionar at Secrets Akumal Riviera Maya
Responded 2 weeks ago
Dear Guest, Thank you so much for sharing your wonderful experience! We are thrilled to hear that you had a fantastic week at Secrets Akumal Riviera Maya. It’s great to know that your room was comfortable and well-maintained throughout your stay, and that you were well taken care of by our attentive staff. We’re so happy to hear that you enjoyed the service at the main pool and that your needs were always met, from clean chairs to refreshing drinks. We’re also delighted that we could help make your anniversary extra special with thoughtful touches that added to your celebration. It’s wonderful to know that you enjoyed the beautiful beaches, well-kept grounds, and the overall atmosphere of our resort. Thank you for recommending us to others, and we can’t wait to welcome you back for another unforgettable stay! Warm regards, Nicte-Ha González E-Concierge
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Casandra B wrote a review Aug 2024
5.0 of 5 bubbles
My experience at the Secrets Akumal hotel was wonderful. At all times my family and I were treated with unparalleled kindness, all staff always welcome you with a warm smile that makes you feel at home and are willing to support guests at all times.
We arrived at 3 am and despite the afternoon we were warmly received, at the reception we were attended by Diego who had a good attitude throughout.
We also had Sofia our concierge who was watching us at all times and informed us of the daily activities and being my mom's birthday made a small surprise in her room which made the day even more special.
The hotel is perfectly designed to enjoy whether you like to relax with the sound of nature or if you like to be in a place with more atmosphere; the best of both worlds in one place. Mr. Antonio in charge of the pool area was always attentive to everything so that we did not need anything.
The hotel has so many daily activities that it is impossible to get bored there is always something new to try and the entertainment staff has the best attitude to give you an amazing time full of fun, they are all wonderful! I was fortunate to go kayaking with Carlos and Gina who were excellent guides and very fun, the aqua spinning class with Karla or Max was fun and excellent to exercise, the bike ride with Carlos and Max I highly recommend as you visit beautiful places, the archery with Abraham was a challenging experience and he had the patience to explain as many times as necessary, the aquastrong with Jorge was challenging and fun. Andrea was very cute with everyone and stopped by to invite us to the different activities so we wouldn't miss the fun. Also greatly enjoy the huichol craftsmanship with Karla. All the training guys were great.
The food was always high quality and delicious and for dinner there are a variety of restaurants and their outdoor shows with buffet dinner were fantastic 10/10.
Manager Eleazar of the Market cafe restaurant was always attentive to everything being perfect and treating us to the best, the last day had the attention to bring us a small detail that made us feel very appreciated.
The hotel really is a great decision to spend a few memorable days.
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Automatically translated
Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled with family
Room Tip: Las actividades de paseo en bicicleta y kayak tienen cupo limitado por lo que hay que llegar un...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SergiTejedor wrote a review Nov 2023
5.0 of 5 bubbles
My partner and I went to the hotel after getting married to enjoy our honeymoon.

We stayed 11 nights, and all the hotel staff worked to serve us as best as possible, from check-in to the day of departure.

Everything is very organized, each building has a concierge who looks after the guests, in our case Eros was very concerned upon our arrival and during the stay that everything was to our liking.

At each pool there are staff tending to the umbrellas, towels, sun loungers and waiters to serve you and who pass by frequently to make sure everything is correct and to know if they can help with anything.

The entertainment team is simply spectacular: Yasmine, Rene, Bruno, Gabriel... as soon as they saw us they encouraged us to participate in the activities and explained to us the plans and shows that were prepared every day at the hotel, always very happy, charismatic and energetic.

Of course, the facilities were spotless and the rooms were very well maintained. We cannot forget Yolanda, who was in charge of maintaining our room and who always took care of even the smallest detail.

Regarding excursions, the hotel has an agreement with Amstar, a Mexican tourism company with which you can hire as many as you want. Jorge, who assisted us, presented us with the different options, adjusted to what we wanted to visit and it was a total success to hire the excursions with him since some days the weather was bad and we were able to change the days of the departures to make the most of it.

Thank you very much to all!
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Review collected in partnership with Hyatt Hotels
Google
Date of stay: November 2023
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
rosettaliscombe wrote a review Jul 2024
5.0 of 5 bubbles
What a beautiful, intimate and relaxing resort - Secrets Akumal did not disappoint!

The food was delicious, cooked to perfection and excellent portion sizes. The resort was small enough that you didn't feel lost in a crowd and could walk everywhere (no golf carts or shuttles at this location).

The beach was pristine, clean and not overcrowded - sand cool to the touch and water a great temperature every time. Whatever seaweed that did wash up to shore was cleaned constantly throughout the day and there was no smell in the air. The water was clear and beautiful. There were a few vendors on the beach but they kept their distance and did not harass the guests.

The service at all amenities was phenomenal, friendly and attentive staff especially Leidy our personal concierge at the Preferred Club who took care of all our needs, reservations at the pop-up Greek restaurant as well as planning and booking our spa experience. Leidy is amazing!!! Thank you to Luis our beach concierge as well who always ensured we had a place to sit at the beach and fresh towels.
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Econcierge Secrets Akumal, Promocionar at Secrets Akumal Riviera Maya
Responded Jul 30, 2024
Dear guest, Thank you very much for choosing us to spend your honeymoon vacation with the excellent service and attention that you deserve for these wonderful moments. It fills us with joy to know that you were able to enjoy the food, activities and facilities to your complete satisfaction, and that above all the service attitude of our teams managed to give you that special and valuable touch that made these, surely one of the most memorable romantic experiences of your lives. We are very happy to know that we were able to give you the comfort you were looking for during your vacation. Please feel welcome to come back whenever you can to this your second home! Sincerely, Nicte-Ha González E-Concierge
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Answer from l0v3_2_travel
Maryland669 contributions72 helpful votes
All the pools have friendly staff available to help with drinks. The sports bar is right near the quiet pool as you mentioned. Some restaurants require you to sit down I am not sure the sports bar has that requirement.
sasjayhawk asked a question Jan 2025
Kansas City, Missouri1 contribution
Does the resort have any type of energy drink on site?
Answer from RHWJr
Grand Prairie, Texas80 contributions13 helpful votes
Great question. We flew into Cancun before knowing Tulum had a new airport. After learning this, we flew out of Tulum. Tulum is a little closer and not as “hectic/busy” as Cancun. Commute to hotel will take you thru town.
Rog1972uk wrote a tip Feb 9
Falmouth, United Kingdom76 contributions10 helpful votes
5.0 of 5 bubbles
"Prefered Club is worth it."
Read full review
Gabe wrote a tip Feb 7
4 contributions
5.0 of 5 bubbles
"Bring a good amount of cash! We tipped the housekeepers and concierge but these guys all work hard so if you can, tip as many as you can!"
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Ell H wrote a tip Jan 2025
29 contributions7 helpful votes
4.0 of 5 bubbles
"Don’t get conned into attending a ‘sales pitch over lunch’ by Hyatt. We were lied to that it would only be 90 mins max but it was 4 hours"
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emily1201 wrote a tip Jan 2025
Los Angeles34 contributions52 helpful votes
5.0 of 5 bubbles
"Being singles for tips and a snorkel mask and tube! And portable life jacket if you're not a confident swimmer."
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Nick J wrote a tip Jan 2025
Moorpark, California13 contributions7 helpful votes
5.0 of 5 bubbles
"We only stayed 2 nights but this is a place you could stay for a week and not need to leave. Everything you need is at the resort. "
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Not the right property for you?
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PRICE RANGE
₱34,322 - ₱62,536 (Based on Average Rates for a Standard Room)
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaTulumAkumal
NUMBER OF ROOMS
433
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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SECRETS AKUMAL RIVIERA MAYA - UPDATED 2025 Hotel Reviews & Price Comparison (Mexico) - Tripadvisor

Frequently Asked Questions about Secrets Akumal Riviera Maya
Which popular attractions are close to Secrets Akumal Riviera Maya?
Nearby attractions include Akumal Beach (0.7 km), Cenote Santa Cruz (0.7 km), and Akumal Ecological Guides (0.4 km).
What are some of the property amenities at Secrets Akumal Riviera Maya?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Secrets Akumal Riviera Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Secrets Akumal Riviera Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Secrets Akumal Riviera Maya?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Secrets Akumal Riviera Maya?
Conveniently located restaurants include Taverna Akumal, Imelda's Ecocina Akumal, and Turtle Bay Cafe & Bakery.
Are there opportunities to exercise at Secrets Akumal Riviera Maya?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Secrets Akumal Riviera Maya have airport transportation?
Yes, Secrets Akumal Riviera Maya offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Secrets Akumal Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Secrets Akumal Riviera Maya offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Secrets Akumal Riviera Maya have any great views?
Yes, guests often enjoy the ocean view available here.
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