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Friends of us were marrying in this hotel, so we decided to stay there to be able to share with them this unforgettable moment. Unfortunately for them, the hotel treats the customers terribly bad.
It already started with the booking.
The wedding guests get the...More
The place is naturally beautiful and it is accentuated by the Devine accommodations and the attentions provided by the hotel and their staff. My wife and I had an amazing time and look forward to visiting again. Definitely on our "will stay again" list.More
19 Thank Keoky P
Response from OasisHotelResorts, Director General at Grand Oasis TulumResponded 2 October 2017
Thank you very much for your kind comments, we are pleased to know that your stay in our resort has met all your expectations, we strive every day to offer our guests only the best in every aspect, from premier facilities, variety of...More
This is a all inclusive hotel where you have to pay everything for safe in your room and wifi.
The pools are full with kids and it is very loud. So if you have the chance then better look for another hotel in the area.More
1 Thank Pascal2806
Response from OasisHotelResorts, Director General at Grand Oasis TulumResponded yesterday
Thank you for taking the time to share your experience with us, we are sorry to see that we couldn't reach your standards and that you did not like the pool with kids, unfortunately, we can not do anything about it because we...More
Great hotel staff very nice , only disappointtment the beaches in this area were rough no one was aloud in .The beaches here are like that year round . The service in a few of the restaurants very slow but food good.More
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Response from OasisHotelResorts, Director General at Grand Oasis TulumResponded 1 week ago
We are glad you enjoyed your vacation at our resort and we thank you a lot for the opportunity and the time you took to share your experience with us, in the other hand we apologize for the problem with the beach, that...More
I can agree with the positive reviews as much as I can agree with the negative reviews during our seven night stay.
I will start with the check-in process. The line was long and slow at the front desk. Only two clerks were available and...More
1 Thank iubolt
Response from OasisHotelResorts, Director General at Grand Oasis TulumResponded 2 weeks ago
Thank you so much for taking the time to share your experience and thoughts with us, is very helpful when our guests give us feedback because it helps us to keep improving the resort finding opportunity areas thanks to your observations. Also, we...More