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Bahia Principe Luxury Akumal

Carretera Chetumal - Cancun Km 250 Playa Aventuras, Akumal 77760 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Free cancellation until 15/10/21
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Traveler (15428)
Panoramas (15)
Pool & Beach (3829)
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Regular temperature checks for staff
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Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Bahia Principe Luxury Akumal
Updated 25/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#12 of 20 hotels in Akumal
Travelers' Choice
Facilities and services 3 swimming pools 4 jacuzzis 2 children's swimming pools Solarium with sun umbrellas and sun loungers BAHIA SPA (additional charges apply) Sports centre: a gym, 5 tennis courts, bicycles Motor sports (additional charges apply) Aquatic activity and diving centre Entertainment amphitheatre Wi-Fi access in the lobby (free) and with an no additional charge in the rooms Buffet restaurant opposite the sea 3 a la carte restaurants 9 bars Cocktail Lounge Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, cenotes and Mayan jungle Hacienda Dona Isabel: karaoke bars, shows, live music and a night club Rooms 758 spacious Junior Suite Superior rooms. Equipped with: Two full-size beds or one king-size bed A living area with sofa A fully fitted bathroom: shower, washbasin, dryer and magnifying mirror Hydro massage tub Bathrobe and slippers (to be enjoyed throughout your stay) Pool towel (to be enjoyed throughout your stay) Balcony or terrace Air conditioning Ceiling fan Direct-dial telephone (additional charges applicable to external calls) Radio alarm clock Flat-screen TV Mini-bar with mini alcoholic beverages (included) Coffee set Safe (included) Ironing set 24 hour room service Butler service (upon request) Evening turn-down service Pillow menu Wi-Fi (no additional charge) Children Bahia Scouts Children can enjoy facilities designed especially for them: Children's swimming pool Mini Club (children aged 4 to 12) Mini Disco in the evenings Bahia Scouts Water Park Teen's club (children aged 11 to 16) Other services An internal mini-train service providing access to all the facilities: 24-hour medical service (additional charges apply) Pharmacy (additional charges apply) Personalised menu options for celiacs and diabetics Specialised wedding, anniversary and event planning service Casin
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Full view
Property amenities
Free parking
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Casino and Gambling
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Breakfast available
Breakfast buffet
Kid-friendly buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Bicycle tours
Entertainment staff
Evening entertainment
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
24-hour security
Baggage storage
Currency exchange
Gift shop
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Private beach
Private balcony
Room service
Flatscreen TV
VIP room facilities
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Good to know
Family Resort
Bay View
Languages Spoken


Full view
45Car recommended
Grade: 45 out of 100
49Restaurantswithin 10 km
28Attractionswithin 10 km
12684Reviews4367Q+A100Room tips
Traveler rating
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Popular mentions
Zac wrote a review Yesterday
1 contribution1 helpful vote
First off, the buffet food never changed, and there were always long lines to either get in or to wait for custom orders. Additionally Akumal has the worst buffets of the hotels in this complex. Trams to go from one hotel to another are a nightmare, and you want to try diff buffets, so you kinda have to take a tram. During the day, the seats fill up fast with seats going to the most aggressive/obnoxious. In the evenings, the trams can be non-existent; they either go to those who own the time share units, or they just don't show up. Nothing dampens an evening out like waiting over an hour for a tram. Also, expect to spend $50+ tipping per person per day. The web site says tipping is included, but it's expected for all services. They work hard and deserve it, not their fault for the false advertising. The pics on their website must be a few hurricanes ago. There is no pier, just rocks. It really is a shame the place is not like it appears to have been 10+ years ago. They should limit the reviews to the last 2yrs, to get a more accurate rating. This is not anywhere near 4+
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Date of stay: June 2021
1 Helpful vote
Nelson Z wrote a review Yesterday
Nashville, Tennessee1 contribution
Coming 2 was there to give us a ride to the resort no issues. Arrived at the resort check in went smooth. Arrived on Saturday so it was Gala night at the buffet, just ok. We ate at the Arlequin a la cart just ok as well. We ate at Dolce VIta which was good. Frutos Del Mar Seafood was good as well. Buffet was good. The snack area pool restaurant had decent food and probably the best service. Erik & Jose did a great job. Public areas like buffet, theater, restrooms, etc rarely ran the Air condition making it difficult to enjoy the use of the facilities. We went over to tulum on the third night for the buffet and was a bit surprised on how the cooking stations were a lot more variety than AKUMAL. No A/C over at the buffet in Tulum but we knew this. We were disappointed that Tulum looked better visually then AKUMAL. We stood in room 49 close to the lobby and the A/C worked really well. Out of all people in the facility Hector from the front desk at Akumal has the best customer service. He worked the lines from the floor and moved the folks swiftly. Bravo Hector.
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Date of stay: June 2021Trip type: Traveled with family
jnewsted76 wrote a review 16 Jun
Roselle, Illinois17 contributions42 helpful votes
We recently spent 9 days at the Bahia Principe Luxury Akumal Resort, and would absolutely recommend this resort to anyone looking for a fun all-inclusive vacation in Mexico. At the time we went, the resort was running at a reduced capacity due to COVID-19. This means that not all restaurants were open and not all rooms were booked. Like every other business, I’m sure the resort was impacted by the various supply chain issues that have popped up over the past few months. However, the staff were able to keep everything running smoothly and worked hard to give their guests a great vacation. The resort is a 1 to 1.5 hour drive from the airport. Transfers can be arranged through your resort reservation ahead of time. There are several resorts adjacent to each other on the same property. Depending on which one you stay at, you have privileges at the other ones. For example, staying at the Luxury Akuma gave us access to the Tulum and Coba resorts. It also means that we could make dinner reservations every night. If you stay at other resorts (non “Luxury”) then I believe you can only make several reservations, depending on the length of your stay. As mentioned in other reviews, the rooms in Akumal are showing their age. The staff does a good job keeping them clean and will respond to any issues. When we arrived, we kicked off our vacation with the time-honored tradition of calling housekeeping and asking for washcloths, which aren’t stocked in the rooms by default. The room phone only has a “concierge” button, but calling that should allow you to request anything you need for the room. There is also a small mini bar with beer, water & soda. We were told that is only restocked upon request, but they occasionally restocked it without having to ask. Each resort has a large buffet restaurant, and al a carte restaurants spread out throughout each of them. Since we stayed at Akumal, we could make as many al a carte reservations that we wanted. You can make reservations online up to 5 days before arrival, and I highly recommend doing so, as they fill up fast! Just to give you an idea, the only time we could get for Don Pablo was 5:30 on one day. There are several kiosks in the lobby you can also use to make reservations, and the lobby staff can help as well. In addition to the main buffet, there is an outdoor snack restaurant off the beach that has some basic things like burgers and sandwiches. The staff also cooks something different out on the beach around lunchtime every day. Food can be hit or miss at all inclusives, but we thought everything here was good. Even the food at the buffet restaurant was good, and there is something for everyone. Sometimes at breakfast they had two cooks making omelets during busy times which I thought was great. And now for the Holy Grail of all cruise/resort vacations: the bacon! I would rate the bacon here around 6-7 out of 10. Crispiness can vary based on the batch. Sometimes it can be a little chewy, but we didn’t see a lot of rubbery, fatty pieces. Many of the al a carte restaurants really tried to give a gourmet touch with their menu offerings and presentation. At Don Pablo & Arlequin (the two nicest restaurants) they even brought out the main entrees under steel dinner plate covers and “revealed” everyone’s dinner at the same time for an extra touch of class. Alebrije was (at least temporarily) set up in the Los Corales location. It was a little confusing because there weren’t any signs explaining it, but ask around and you’ll be directed to the right place. After the night we went, we were told that it closed, but I’m assuming will come back at some point. If it is open, and you go, the Queso Fundido appetizer was a molten cauldron of cheesy goodness, I definitely recommend it! Some of the nicer restaurants had a dress code that required men to wear long pants. This didn’t seem to be enforced. I ended up wearing my pants just so I could silently judge the guys wearing shorts! But one rule that is enforced is not wearing any wet swimsuits into any restaurants (we were asked to dry off before having lunch at the main buffet because the hostess could see water dripping down my son’s legs). That rule makes sense, as I wouldn’t want to sit in a wet seat if I wasn’t wearing a swimsuit! In the evening, the pool deck and Sports Bar are the places to go after shows (or if there aren’t any shows). They’ll do karaoke out on the pool deck, and sometimes a silent disco, which is a lot of fun. I heard that the sports bar was added within the last 2 years, and I think it was a great addition! Plenty of room and the staff is awesome! They’re all working very hard, and make sure everyone’s drinks are always full. There are plenty of TVs with sporting events around the world, and an additional room with pool & foosball tables and arcade games. There was a decent selection of liquor brands (Jim Beam, Bombay Sapphire, Absolut, etc.), but not all brands were available at every bar or restaurant. The beer is Dos Equus, but you can buy buckets of Corona if you want. There are also wine bottles available for purchase if you don’t want the house brand. The Entertainment Staff was great! In addition to going around and trying to recruit people to participate in various activities, they would also check in with the guests to see how they were doing and if they needed anything. The activities they came up with were pretty amusing (to either participate in or watch). The pool areas were kept clean. We spent most of our time at the activity pool off of the lobby. This is where the games/activities are, and there is usually music playing. The water gradually warmed up throughout the day, and in the afternoon almost felt like a hot tub! But it was kept clean. There is also a “quiet pool” (with no activities) and an adults-only pool, which is a nice infinity pool. People reserve loungers, although this wasn’t an issue during the reduced capacity. At full capacity, I’m sure you’ll need to get out there between 7 & 8 to get a prime spot. The Tulum resort puts on a free dolphin show several times a day, and offers swimming with dolphin experiences for an additional cost. The beach is rocky, so definitely bring water shoes if you want to explore. There is plenty of good snorkeling just off the main beach. At the time we were there, there was a lot of kelp/seaweed washing up on the beaches. From what I understand, this changes throughout the year, so it could be different at any time. They were working hard to clean it up, using front loaders and dump trucks to clear the beach! The grounds are well maintained, and there is plenty of interesting wildlife to see as you walk through the resort. There are a lot of iguanas hanging around, and you can occasionally see a coatimundi (think of a cross between a raccoon and an anteater). There are trams that can transport guests between the 3 resorts and La Hacienda Isabel, which is a shopping center. If you’re not sure where a tram is going, the driver will always be able to tell you. The shows that we saw were all really good. There are entertainers that rotate through the local resorts and they do a great job! Once a week there is a show called “Origen” at the Tulum resort. It’s similar to Cirque du Soleil but focuses on Mexican culture. It’s $5 per person and definitely worth it! At the time we went, the resort still had many COVID protocols in place. All of the staff wore masks at all times. Guests were only asked to wear masks inside the restaurants (when not at their tables), sometimes at the gym, and going into the Origen show (which even included a temperature check). About half of the guests wore masks elsewhere, so it’s left up to everyone to do what they’re comfortable with. Guests were not allowed to serve themselves at the main buffet, as the restaurant workers will dish out everything you want. It can be a little difficult since many of them don’t speak much English, but if all else fails, pointing works! They try really hard to take care of everyone, so please be patient. I always overdo it at the buffet, so this system probably helped prevent me from putting on a few extra pounds! The resort provided free COVID testing for guests, and schedules the tests 2 days before departure. The tests are at La Hacienda Isabel. Make sure to bring your passports to the test, so the staff can enter all of the necessary information. Results are available in 10 minutes and are emailed within an hour or so. Overall, we had a great vacation, and would recommend this resort to anyone. I’d say to compare the Akumal, Tulum and Coba resorts to see which one would best fit your needs. You’ll have a great time at any one!
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Date of stay: June 2021
3 Helpful votes
seg67 wrote a review 14 Jun
Augusta, Georgia104 contributions26 helpful votes
Nice well taking care of property. Room was ok and clean. The butlers in the building taking care of all your problems you have. We ate at the french and Italian restaurant and was disappointed food didn't taste good. Our favorite was the mexican restaurant and the buffet. The mix drinks didn't taste that great but we love the shots at the sportsbar. The cappuccinos tasted real good. The waiters was really nice and helpful. Most fun guys was the cart drivers we enjoyed them a lot.
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Date of stay: May 2021Trip type: Traveled as a couple
Aga wrote a review 12 Jun
Poznan, Poland35 contributions1 helpful vote
We spent at Bahia Principe Grand Tulum amazing vacations. Resort, one of the best we have stayed. The Suite was great, with incredible panoramic.Staff very courteous and happy to attend to your needs.Ideal place for relax, entertainment and recreation. We'll be back!
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Date of stay: May 2021
Response from , Otro at Bahia Principe Luxury Akumal
Responded 4 days ago
Dear guest, First of all, thank you for choosing our little paradise for your Mexican holidays! It is great to read this amazing review regarding the service received during your previous stay at our hotel. Our mission is to exceed our guest´s expectations and we are glad to know that we accomplished this goal with you. We look forward to welcome you back and give you another unforgettable lifetime experience. Do not hesitate to contact us at info.akumal@bahia-principe.com, to provide the best service possible for your future stay. Kind Regards, Lucero Alvarado Bahia Principe Luxury Akumal
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US$125 - US$669 (Based on Average Rates for a Standard Room)
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Frequently Asked Questions about Bahia Principe Luxury Akumal
Which popular attractions are close to Bahia Principe Luxury Akumal?
Nearby attractions include Akumal Beach (4.3 km), Akumal Natura Rescue (6.9 km), and Cenotes Sac Actun (7.4 km).
What are some of the property amenities at Bahia Principe Luxury Akumal?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Bahia Principe Luxury Akumal?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Bahia Principe Luxury Akumal?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Bahia Principe Luxury Akumal?
Yes, free parking is available to guests.
What are some restaurants close to Bahia Principe Luxury Akumal?
Conveniently located restaurants include Turtle Bay Cafe & Bakery, Taverna Akumal, and Loncheria Akumalito.
Are there opportunities to exercise at Bahia Principe Luxury Akumal?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Bahia Principe Luxury Akumal have an airport shuttle?
Yes, Bahia Principe Luxury Akumal offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Bahia Principe Luxury Akumal?
Yes, dry cleaning and laundry service are offered to guests.
Does Bahia Principe Luxury Akumal offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Does Bahia Principe Luxury Akumal have any great views?
Yes, guests often enjoy the ocean view available here.