At the SureStay by Best Western Kemptville in Kemptville, ON, you're sure to find rewarding value and quality. Everything you need, nothing you don't want. SureStay® Hotels by Best Western welcome those who like to travel simply and casually.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
The owners/staff are courteous and efficient. I was impressed with the cleanliness and upkeep of the room and grounds. I'd say this one is a hidden gem. It was a one night stop over for business and I appreciated the quiet and proximity to highway.
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Date of stay: June 2023
Value
Location
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tejas Patel, General Manager at SureStay Hotel by Best Western Kemptville
Responded Jul 9, 2023
Dear Happy Guest, Thank you so much for taking the time to leave an excellent rating. and give us Review regarding your recent stay at our property. I am very pleased to hear that you like our location,our staff and service. We really appreciate your business. we look forward to see you again soon. We appreciate your loyalty to our brand. surestay hotel by BW Kemptville.
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I recently stayed at the SureStay Hotel by Best Western, in Kemptville. I was pleased from the moment I pulled in. The Parking lot was plowed and clear. I was greeted and quickly checked in. I was happy to see covid protocols were in place, I felt safe. My room was very clean and the bed was comfortable. All the amenities were fresh and of good quality. When I called down to the front desk late at night because I needed an extra towel the desk attendant that answered was more than happy to get me another towel and even asked if I needed anything else. The staff is friendly and pleasant. in the morning I went to the "breakfast room" where again proper covid protocols were in place. There were lots of options in order to complete a full, satisfying breakfast. I needed to have a late check out so while I peacefully ate my breakfast and caught up on the local news ( there are multiple TVs for comfortable viewing) the cleaning team safely cleaned up my room remaking my bed fully restocking the bathroom and by the time I returned to my room it was like walking into it for the first time. I completely enjoyed my stay and would highly recommend this location to anyone looking for a respectable hotel.
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Date of stay: January 2021
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tejas Patel, General Manager at SureStay Hotel by Best Western Kemptville
Responded Jan 23, 2021
Thank you for completing our survey regarding your stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .613 258 5939 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54155 Property SureStay Hotel by Best Western Kemptville
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I just can’t say enough about this place! We loved it! Let me tell you more…
As soon as we got there, we were met with a big smile. The staff are just so friendly! We were on our motorcycle, so the staff made sure we had a room in the “second” building, under the canopy. We could access our room by the sliding glass doors, we could park right in front of the room, and if it rained, our bike would be dry! SO thoughtful!!
Then… the room… Super clean! No carpet! Just clean hardwood floor! Love it! Towels were fluffy (maybe new?), and bed super comfy.
Then breakfast. Nice little nook, but the best was the coffee maker! Made any kind of coffee you can think of (mocha, French vanilla, espresso regular etc) and really good! Never seen a machine like that before! Brilliant!!
Then, the grounds. A huge grassy area lined with trees out back. Great for walking. Beautiful flowers all over the property. BBQs… even a laundry line if you so need! Just great attention to detail and comfort!
This places was aces! Going to Kempville… you gotta stay here!
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Date of stay: September 2022Trip type: Traveled as a couple
Room Tip:If you can, stay at the end of the row of the second building. Outdoor seating overlooks the big...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tejas Patel, General Manager at SureStay Hotel by Best Western Kemptville
Responded Sep 12, 2022
Dear Nicole, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Hotel by Best Western Kemptvilleh
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We stayed a night in this recently refurbished hotel- very impressed with the refurbishment and the maintenance of the rooms. Breakfast was a basic continental with bread, muffins, yogurt and a couple different cereals. The beds were comfy and the heating/cooling units in each room were practically silent. The desk host was very attentive and pleasant.
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tejas Patel, General Manager at SureStay Hotel by Best Western Kemptville
Responded Oct 11, 2021
Dear OGSdiver Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Hotel by Best Western Kemptville
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It looks like the rooms have had a recent renovation and they’re lovely. The floor has new tiles instead of carpet, which makes them much cleaner. The bathroom was spectacular - all white, bright, and clean. We had a room with a sliding door to a parking lot and grassy area, with tables and chairs outside, which was very handy for eating our take-out dinner and loading the car. It didn’t have a screen, however, so we couldn’t leave it open because there were many mosquitos. Nice bed, TV, internet access. I liked the coffee machine at breakfast, which made a very tasty latte - a nice treat. The owners of the property are very friendly and helpful.
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Review collected in partnership with Best Western
Date of stay: June 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tejas Patel, General Manager at SureStay Hotel by Best Western Kemptville
Responded Aug 27, 2022
Dear Takethekids , Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Hotel by Best Western Kemptville
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When I walked into the hotel my jaw dropped looking at the office, it was the most beautiful office I’ve ever seen. When I got in the room I was surprised when I saw a microwave, mini fridge, and a coffee machine. The beds were comfortable, the blanket was soft and the whole room was super clean.In the morning I went down and got breakfast the lady at the front desk said she packed the breakfast all up but she would give me some. That just shows how generous the staff is. After I went and packed my thing so I could check out then I ran into the motel room cleaners and I just had to tell them that they do a beautiful job cleaning the rooms and I gave them a tip. I really enjoyed my stay and would recommend this hotel to everyone who needs to stay anywhere around the area.
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Date of stay: August 2021Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tejas Patel, General Manager at SureStay Hotel by Best Western Kemptville
Responded Aug 17, 2021
Dear Disha Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, SureStay Hotel by Best Western Kemptville
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The rooms are very clean, good water pressure in the shower, staff was very polite.
They have big flat-screen televisions in the rooms so you can hook up your Xbox and play some Minecraft or maybe some Red Dead Redemption: Undead Nightmare. It's a glitchy game, and it takes forever to kill a zombie unless you get a headshot, but it's great to play as John Marston again after beating the original game.
I give that game a 7/10.
And I also give SureStay a 10/10.
Bring some pocket change too because their vending machines are lit.
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Date of stay: March 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tejas Patel, General Manager at SureStay Hotel by Best Western Kemptville
Responded Mar 4, 2021
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at. 613 258 5939 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
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This feels like a family run franchise and the people are lovely. The hotel (really, it's a single floor motel) is comfortable enough with reasonable amenities. Kemptville is a small place and this SureStay seems well matched.
The rooms do feel recently updated and the bed, while a bit on the firm side, certainly was comfortable enough for me. The rooms have a fridge, microwave, and a Keurig. There are actual side tables on both sides of the bed, there's a workstation with a real workstation chair, and large screen LCD TV with digital channels and Amazon Firestick capabilities. So far very nice.
On the meh side is the HVAC unit, it's an old analog style in the wall unit. It's a bit on the loud side and does not have digital controls. You have to guess where to set the dial. There are side tables next to the bedsides with individual lamps and individual LED spot reading lamps. There are multiple and easily accessible AC outlets but surprisingly no USB A outlets.
In the bathroom the toilet paper was very, very basic i.e., thin and scratchy. A single, very small, bar of soap is provided. It's adequate but just barely for a couple of nights. There is no soap shelf in the tub/shower so soap and other toiletries have to be place on the tub edge.
My room was not specifically configured for accessibility yet there's a grab bar in the shower. I found out why. The water feels softened and softened water and soap leaves you feeling very slippery and this sheen his hard to get off. The reason this is particularly important is that feeling slippery in a tub without an anti-slip mat or appliques in the shower meant I constantly felt at risk of a slip and fall in the tub. Holding the grab bar during my shower is a new experience for me but did help me manage my fear of falling.
Water pressure, in the shower it's limited. If multiple people are showering, such as when after whole team gets back from a game, water pressure falls to unusable. I had to wait for other showers to finish as there was not sufficient pressure to hold the shower valve open.
The family running this establishment are really lovely and do show that they care for their guests. I'd stay here again even with the couple of below-par aspects managed.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tejas Patel, General Manager at SureStay Hotel by Best Western Kemptville
Responded Aug 17, 2023
We very much appreciate your comments regarding your stay at SureStay Kemptville. I will be sure to share your feedback with our team, especially the front desk who always enjoys hearing from our guests. I am sorry to hear, that you didn't find our bathtubs comfortable and the water pressure is not adequate. Please allow me to express my apologies and rest assured that we are taking the appropriate measures to address the problem. It is our hope that you will give us the opportunity to better serve you in the near future.
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This is one of the better budget motels I have stayed in. The rooms are clean and the staff is friendly. I stayed two nights. The only negative is that there is a lot of noise coming from other rooms. The walls here are a bit thin. A few early morning risers that will be up at 5am and you will be awake.Earplugs are definitely recommended for an improved sleep. Close to Kemptville and lots of amenities. I would come back.
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Date of stay: November 2020
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tejas Patel, General Manager at SureStay Hotel by Best Western Kemptville
Responded Nov 8, 2020
Dear Chris Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative and ensuring our guests have a safe and comfortable stay. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at .613 258 5939 Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, 54155 Property SureStay Hotel by Best Western Kemptville
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When i checked in I was meet with a welcoming staff. I was traveling for work the people i worked with also stayed at this hotel we mentioned many times how nice the hotel was and that we would stay here again. I have not a single complaint about this property.
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Review collected in partnership with Best Western
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tejas Patel, General Manager at SureStay Hotel by Best Western Kemptville
Responded Jul 19, 2021
Dear Stephen Thank you for give us Review regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely SureStay Hotel by Best Western Kemptville
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
There are more places to choose from in the Kemptville area.
PRICE RANGE
₱4,950 - ₱6,483 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
howard johnson inn kemptville hotel kemptville, howard johnson kemptville, kemptville howard johnson
LOCATION
CanadaOntarioNorth GrenvilleKemptville
NUMBER OF ROOMS
42
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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