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Our room was not ready until several hours past the past 3pm check-in time. Communication from staff was poor and no apology or explanation was given throughout. We had to proactively ask to find out when our room was actually ready, after shuffling plans for...More
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Response from Dana J, Guest Relations Manager at Millennium DurhamResponded yesterday
Dear valued guest,
We apologize that your check-in experience was not a smooth one. We have informed our staff of your experience in order to better serve our guests. We hope you will stay with us again.
Have stayed here before, but we were rather disappointed by our overall experience. The bathroom door wouldn’t stay shut, the TV in the room didn’t work, there was no ice in the vending machine. When we told them about the TV, they offered to move...More
Response from Dana J, Guest Relations Manager at Millennium DurhamResponded 2 days ago
Dear valued guest,
Thank you for taking the time to review your most recent experience. We apologize your stay was not 5 stars and hope to welcome you back in the future. We have notified the engineering department in regards to the bathroom door and...More
I booked this room for graduation since not many available. I thought it would be nice since it’s a Millenium Hotel. It’s more like a Holiday Inn with a nicer lobby. Hallways are outdated. Rooms and common spaces are dirty and lots of things are...More
Well this was our 4th visit to the hotel and unfortunately by far the worst. Let me first begin by saying I appreciate the fact that they are trying to modernize the hotel with the room updates which are actually okay and comfortable. To me...More
Response from Dana J, Guest Relations Manager at Millennium DurhamResponded 1 week ago
Dear Valued Guest,
Thank you for your feedback. We apologize we did not meet your expectations during your most recent stay with us. Our food and beverage team is undergoing an entire overhaul and we are excited to showcase it soon. Service is our priority...More