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Extended Stay America - Durham - University

59 reviews
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Traveler (29)
Room & Suite (23)
Dining (6)
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Overview
  • Excellent18%
  • Very good15%
  • Average15%
  • Poor11%
  • Terrible41%
Sep 24, 2017
“Clean but...,:”
Sep 13, 2017
“The typical "Durham" motel”
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (59)Write a Review
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Reviewed December 27, 2017

Dirty and staff rarely in office. No towels in my room; waited 30+ mins at front desk for someone to come and service me before I went behind the desk and grabbed a bag of towels. A noticeably filthy and heavy stained chair in my...More

Review collected in partnership with Extended Stay
Thank unhappycustomer408
Response from 00esa, Manager at Extended Stay America - Durham - UniversityResponded December 28, 2017

Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the service and cleanliness issues you encountered during your visit. We're sorry that your room was not in the spotless condition it should have been, and even more so our...More

Reviewed December 27, 2017 via mobile

Leaking faucet, one pillow, one towel, not even a half roll of toilet paper, cigarette burn mark on sheets, drafty door, cracking sink, super rinky-dink shower curtain, marked up shower. The heat did work well. And the guy at the desk was nice.More

Thank Ebonye B
Response from 00esa, Manager at Extended Stay America - Durham - UniversityResponded December 28, 2017

Thank you for your feedback. We're sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and...More

Reviewed December 18, 2017

Booked a smoking room got there there was no smoking room so i had to take a non smoking room cause i had no where else to go but over all friendly staff very roomy for the price would go back again only if i...More

Review collected in partnership with Extended Stay
Thank chrismV9748QF
Response from 00esa, Manager at Extended Stay America - Durham - UniversityResponded December 20, 2017

Chris, thanks for being a guest at Extended Stay America. It is good to know you liked our affordable rates and were impressed with our courteous staff. However, we are sorry for the issue you had at check-in and your feedback will be used to...More

Reviewed December 16, 2017

Good idea for those staying longer than a month and less than a year. Affordable with kitchenette etc. Most rooms have something that does not work. However, staff will fix that. In the Tower Boulevard branch the common spaces are not as clean as they...More

Review collected in partnership with Extended Stay
Thank John H
Response from 00esa, Manager at Extended Stay America - Durham - UniversityResponded December 17, 2017

John, thank you for choosing Extended Stay America and for the feedback. We are pleased to read you had an enjoyable stay with us and that you were happy with your well-equipped room. It was a pleasure having you as our guest, we look forward...More

Reviewed December 6, 2017

I had to stay the night after surgery at Duke since I had to go for follow-up next morning. I could not get any rest. No coffee maker, no cups or glasses. No breakfast as stated except oatmeal and granola bars. Noisy neighbors all night...More

Review collected in partnership with Extended Stay
Thank L613LTkathym
Response from 00esa, Manager at Extended Stay America - Durham - UniversityResponded December 7, 2017

Kathy, thanks for choosing us. We apologize for not explaining our kitchenware policy to you and are sorry for the noise issue you encountered while being here. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Business Center with Internet Access
Details
Price range
US$58 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$58 - US$75 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (29)
Room & Suite (23)
Dining (6)
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Room Tips
"Go somewhere else!!!"
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"Just stay away from this place. It's not even worth the $60 room rate."
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"Back side of hotel is quite."
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"get a room on the second floor to avoid the stomping. go somewhere else."
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