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Holiday Inn Express & Suites Saugerties - Hudson Valley

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2777 Route 32, Saugerties, NY 12477-5104
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$143
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Traveler (4)
Room & Suite (30)
Dining (15)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Saugerties - Hudson Valley
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 7 hotels in Saugerties
Location
Cleanliness
Service
Value
Property amenities
Free parking
Free High Speed Internet (WiFi)
Room features
Air conditioning
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
27Reviews0Q+A4Room tips
Traveler rating
  • 14
  • 4
  • 3
  • 1
  • 5
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Popular mentions
Layyylah wrote a review Oct 2021
New York74 contributions68 helpful votes
We attended a wedding that was held at the Saugerties Steamboat Factory from Sept 30 to Oct 2nd. The hotel was fairly new, very clean and while service could have been better, it was sufficient. Like so many businesses there appeared to be a lack of staff available to assist. They didn't have the extra pillows in my room that I'd asked for when I reserved online; they didn't respond to my email; when we got there there was no one to help with the cart and my husband was injured so he had to do it with difficulty. But, the check-in desk clerk brought the pillows to the room. Whenever we needed anything they were accommodating. They gave us the name of a local eatery, Miss Lucy's Kitchen, in Saugerties. Next day, we went to Woodstock for a walk around the town I hadn't been to in years. The beds were comfortable. The only thing is that the room would not warm up and it was cold at night. I slept with my winter coat on. Others have made this comment. They pre- set the maximum room temp at 75 but the room itself wasn't 75 and it was cold and windy outside. The TV guide doesn't work so we didn't know what we were watching. We had to scroll through the channels. But, we didn't really care, the room was spacious. They could have left a couple of luggage stands so we didn't have to leave our luggage on the ground. The room wasn't cleaned at all and it being during COVID we weren't surprised - they just should have told us because we would have taken the garbage out... Nice place but masks were not required indoors and they should have been for everyone's protection... The breakfast was better than some we've been to during COVID... tip - switch the pancake maker to a waffle iron...
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Date of stay: October 2021
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1 Helpful vote
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Mark G wrote a review Aug 2021
New York29 contributions14 helpful votes
This place is terrible. The room was okay so two stars for that. Everything else was a zero. The kid working the desk at night was nowhere to be found two times I needed them. One time he sitting in the lobby reading. It’s not obvious that he works here. I just thought has was a guest. The second time after looking around for many minutes, when I went out to my car, I found him hanging with his friends in the parking lot. The kicker was breakfast. I arrived at 9:30 AM for a breakfast that was to close at 10. The pancakes were gone. The bacon and eggs were gone. The pastries were gone. You get the idea. So I speak to the woman behind the front desk. I ask if I can get a voucher for a nearby breakfast place. She tells me that she has to call management. I said when. She says they are not here. I say but I want to eat breakfast now. I walk away because I’m not getting anywhere. I decide to get my coffee which by the way I was pretty good and then she comes over to me it says there are bacon and eggs. So the quarters of bacon and eggs are gone but she thought that is biscuit which was called and look like something else McDonald’s dystopian nightmare was bacon and eggs. I will get the picture speaks for itself. This looks like a nice property and I thought that Holiday Inn express was trying to compete with Hampton Inn price and features. Fail! Back to the chain of hotels. Summary Dash decent room, disappearing front desk clerk at night, useless front desk clerk during the day, absence of any authority at the front desk to deal with even a simple issue, management not available, breakfast almost completely wiped out at 9:30 when it was supposed to end at 10. Simply nobody helpful. Find anywhere else. There were several hotels right here including Howard Johnsons and others. Just skip this one.
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Date of stay: August 2021Trip type: Traveled solo
Room Tip: Avoid any time. Just don’t stay here.
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Response from IHG Service, Owner at Holiday Inn Express & Suites Saugerties - Hudson Valley
Responded 3 weeks ago
Dear Mark G, thank you for choosing our hotel and for sharing your experience with me. I would like to apologize for any inconvenience caused by the service of our staff and our breakfast. This is not what we want any of our guests to encounter. I shared this information with our team to properly be investigated. It is very important for us that all our guests have a very comfortable and enjoyable stay, as we strive to maintain a high-quality standard of service at all times. I hope to have the opportunity to welcome you again in the future. Best regards, Ben W. Case Manager IHGService
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Dug wrote a review Jul 2021
1 contribution1 helpful vote
Stayed at Hotel on 2 different occasions in July 2021. Rooms were clean and comfortable. Staff was pleasant. Problem was that they advertised hot pancakes for breakfast but the pancake cooking appliance was not working with a sign indicating Out of Order. However, we had been there on 2 separate dates with 8 days apart. Upon further investigation by myself and other patrons, we we informed that the pancakes were not available because the hotel has not obtained the mix and had not had the mix even though covid restrictions have been lifted for several weeks. . The sign was a lie!
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Date of stay: July 2021
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Trip type: Traveled on business
1 Helpful vote
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Tracey W wrote a review May 2021
1 contribution2 helpful votes
DO NOT provide them , with. Credit card , if your company is responsible for the room payment. They billed myself and co workers , for the room , because they didn’t have a piece of paperwork from the company. The best part is we were repeat guests , with several reservations a year. Instead of calling the company and asking for what they were missing , they asked for our cards at check in ( for a “ security “ deposit of 50 dollars ). They billed out cards for the room immediately. The manager is non existent and refused to provide her name . She apparently is managing from her house , so basically is collecting a check but not actually showing up
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Date of stay: May 2021Trip type: Traveled on business
2 Helpful votes
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homer17402 wrote a review Mar 2021
York, Pennsylvania203 contributions82 helpful votes
New hotel. Comfortable quiet room. Continental breakfast grab and go. Convenience store gas station with in walking distance. Very short drive to downtown Saugerties. Half hour from Hunter Mountain. Sheets and bed were great.
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Date of stay: March 2021Trip type: Traveled with friends
2 Helpful votes
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PRICE RANGE
US$99 - US$261 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkCatskill RegionSaugerties
NUMBER OF ROOMS
85
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Frequently Asked Questions about Holiday Inn Express & Suites Saugerties - Hudson Valley
Is parking available at Holiday Inn Express & Suites Saugerties - Hudson Valley?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Saugerties - Hudson Valley?
Conveniently located restaurants include Tomo Sushi, El Rancho, and Buns Burgers.
Are there any historical sites close to Holiday Inn Express & Suites Saugerties - Hudson Valley?
Many travellers enjoy visiting The Clermont Mansion (5.1 km).