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300 3rd Street, Niagara Falls, NY 14303-1102
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (659)
Room & Suite (190)
Videos (2)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 16/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Niagara Falls
Updated 16/03/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 54 hotels in Niagara Falls
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Experience Niagara at Sheraton Niagara Falls, USA centrally located within an 8-minute walk to the thunderous falls. With our tunnel connection to the casino, you will never have to get back in your car. Families will love the Reef Beach Club featuring Niagara's largest indoor pool. Children will enjoy the thrills at our Rainforest Cafe, featuring 37 games in our At the Falls Arcade. The Niagara Aquarium is located minutes away, and endless hiking and biking options are available at the Niagara Gorge and Niagara Falls State Park. Couples can play slots, table games, or place sports bets at the connected casino. Relax in one of our hot tubs, shop at the 200 store Outlets of Niagara, or embrace your inner adventurer on a world-class Jetboat through the Niagara River. We invite you to make memories for a lifetime. Welcome to Niagara Falls, USA.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Coffee shop
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Restaurant
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Convenience store
Newspaper
Outdoor furniture
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Complimentary toiletries
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand movies
Radio
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Modern
Languages Spoken
English, Spanish
Hotel links
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3810Reviews116Q+A100Room tips
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Popular mentions
Rochelle S wrote a review 22 Sep
1 contribution
When we first checked in, there were several homeless people panhandling on the street in front of the hotel. They even came inside the lobby. I did not see any security on site. The elevators did not require a keycard either. In the off season, there are not many places open to eat. Your options are very limited.
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Date of stay: September 2021Trip type: Traveled with family
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Response from General Manager, General Manager at Sheraton Niagara Falls
Responded yesterday
Dear Rochelle, Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about safety, and we'll keep your comments in mind. If you find yourself back in the area, please consider staying with us again.
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Getaway32435450675 wrote a review 21 Sep
4 contributions
Great location and friendly staff. Furnishings , carpeting and room was a little dated but it had everything you needed. Bed was comfortable. Rainforest Cafe is the attached restaurant. It is so crowded due to other restaurants in the area being closed. I would recommend reservations.
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Date of stay: September 2021Trip type: Traveled with family
Room Tip: Parking is next to hotel but not in a covered parking area. Book food reservations early as there...
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Response from General Manager, General Manager at Sheraton Niagara Falls
Responded yesterday
Thank you for staying at our property! We're thrilled you loved our enviable location, just steps away from Niagara Falls. Your constructive feedback is appreciated, and you may be interested in knowing we have a renovation project scheduled in the future. Next time your travels bring you back, we hope you will count on us for another comfortable visit.
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stlmotraveler77 wrote a review 20 Sep
St. Louis41 contributions24 helpful votes
After checking in, and heading up to our room, we noticed the elevators were filthy. Trash on the floors, and it looks like they had not been cleaned for a very long time. We get into our room and soon discover the toilet will not flush. We headed back to the front desk and was told we would have to bring all of our stuff back down to the lobby and get out of the room, before she would assign us a new room. While doing this, a maintenance man shows up to check on the toilet. He jiggled the handle a few times and said you just have to hold it down for about a 60 seconds and it should flush. We got another room! We also found out later that day that another couple we were traveling with had the same problem with their toilet. The next morning, we realized in the new room that the bathtub did not drain and we ended up with about 4 inches of standing water in the tub. We reported this that morning and was told they would send up someone to look at it. When we returned that evening back to the room, the problem was not fixed. This hotel is poorly maintained, very dirty and needs plumbing work.
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Date of stay: September 2021
Service
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Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 2 days ago
Thank you for your recent stay and for taking the time to share your constructive comments. We're sorry to hear that we failed to provide the enjoyable experience we're accustomed to delivering. Please accept our apologies if you found our accommodations not cleaned and maintained to our usual standards and for any issues you encountered with the plumbing. While this is not a normal occurrence, we will address these concerns internally with our team and work together to make improvements. All feedback allows us to see where we could be doing better. We're grateful for your comments and hope to have another opportunity to provide the stay you were expecting.
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Thunder70306 wrote a review 19 Sep
Dartmouth, Massachusetts16 contributions11 helpful votes
I decided to take a weekend to NF, ON. Did all the process and took the chance that the results would be in by the time I got to the border, needless to say, I never made it. Anyways, went on to Groupon (because I stayed there with a Groupon previously) and found the Sheraton that I stayed at before and took the special. The front desk was wonderful and understanding due to the experience I had at the border. They quickly got my room ready, gave me my coupons and offered to open my bottle of wine. The hotel room was great, clean quiet, but the hallway was really warm and stuffy. I would have liked to know what the top floor was all about and asked if I wanted to stay there since I'm a Bonvoy Member. The pool and jacuzzi were really nice, but could use an update on the ladder. I found the $20 parking fee was a bit ridiculous since it was not secured. The Rainforest Cafe was really busy and suggest getting there early.
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Review collected in partnership with this hotel
Date of stay: August 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 2 days ago
Thank you for sharing your experience at Sheraton Niagara Falls. It was our pleasure to greet you warmly at our front desk, and we're so glad you felt welcomed. It's wonderful you were able to enjoy our pool area, and we appreciate your constructive feedback on the pool ladder. For your convenience, our parking fees are published online to review prior to making a reservation. We're delighted our clean and quiet accommodations met your standards, and we trust you had a memorable visit to Niagara Falls. Come back again soon!
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LaydeeEssence wrote a review 18 Sep
Westchester County, New York1 contribution
This hotel has everything A restaurant A bar A Starbucks even A game room. The casino is right across the street and The falls are within walking distance. Staff is accommodating and it’s a great value. I will be back!
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Review collected in partnership with this hotel
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from General Manager, General Manager at Sheraton Niagara Falls
Responded 4 days ago
What a truly wonderful review to receive! We are thrilled to know that you enjoyed so many different aspects of your visit with us. At Sheraton Niagara Falls, we strive to provide our guests with a comfortable, friendly, and enjoyable atmosphere, and we're happy to know that you found that to be the case. Thank you, and we hope to see you again soon!
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PRICE RANGE
US$103 - US$324 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton at the falls hotel niagara falls, crowne plaza niagara falls, niagara falls crowne plaza
LOCATION
United StatesNew YorkNiagara Falls
NUMBER OF ROOMS
391
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Frequently Asked Questions about Sheraton Niagara Falls
Which popular attractions are close to Sheraton Niagara Falls?
Nearby attractions include Niagara Falls State Park (0.4 km), Niagara Falls Observation Tower (0.4 km), and Seneca Niagara Resort & Casino (0.1 km).
What are some of the property amenities at Sheraton Niagara Falls?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Sheraton Niagara Falls?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Niagara Falls?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Sheraton Niagara Falls?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Sheraton Niagara Falls?
Conveniently located restaurants include Chill 443, Third Street Retreat, and Donatello's Restaurant.
Are there opportunities to exercise at Sheraton Niagara Falls?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Niagara Falls?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Niagara Falls?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Niagara Falls offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.