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The Collective Paper Factory

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3706 36th St, Long Island City, NY 11101-1604
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (619)
Room & Suite (326)
Dining (50)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#12 of 40 hotels in Long Island City
Location
Cleanliness
Service
Value
Travelers' Choice
The Collective Paper Factory is Long Island City's newest addition to the neighborhood and our first location in New York City. Stay from 1 to 29 nights and experience cozy accommodations in a co-living space packed with unique communal spaces designed to connect, learn and unwind. Formally Paper Factory Hotel.
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Property amenities
Street parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Non-smoking hotel
Wifi
Coffee shop
Restaurant
Breakfast available
Complimentary instant cofffee
Happy hour
Outdoor dining area
Special diet menus
Vending machine
Banquet room
Meeting rooms
Outdoor furniture
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Complimentary toiletries
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Laptop safe
Wake-up service / alarm clock
Electric kettle
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Languages Spoken
English, Spanish
938Reviews56Q+A100Room tips
Traveler rating
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Popular mentions
James P wrote a review 6 Oct
1 contribution
The Paper Factory is a great hotel with excellent amenities. The staff was really friendly and accommodating. It is also a block away from the 36th street subway station, and 15 mins from Laguardia, so a very convenient location. I will absolutely stay here next time I come to NYC.
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Date of stay: October 2021Trip type: Traveled as a couple
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Abhay S wrote a review Sep 2021
Seattle, Washington, United States14 contributions25 helpful votes
This hotel is in a great location - close to the Subway for easy access to Manhattan. The hotel also looks modern and industrial from the outside. However, the room are dark, dirty, super low on amenities, and poorly designed. Should have believed the latest reviews. Our room did not have a coffee machine (while all other rooms did). When we asked the front desk, we were told they would send a new one, which never arrived. The room did not have any extra pillows or comforters. The bathroom floor was sticky and not that clean when we arrived. Other minor issues - the room has one switch for the lights near the door, and none near the bed - so you gotta get up, turn off the lights and then make your way to the bed in the dark. Who designed these rooms?
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Date of stay: September 2021
Cleanliness
Service
Sleep Quality
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Jackson Utah wrote a review Sep 2021
Ann Arbor, Michigan6 contributions
If it weren’t for the relatively nice staff and proximity to the airport, this rating would be lower. The room we received looked nothing like any of the pictures. The bed was springy and uncomfortable. The pillows were thin and felt empty. We asked the front desk for 4 more pillows and were told “absolutely.” Then someone from service arrived and told us, “I’m only giving you 2.” The shower looked dirty and there was hair coming out of the drain (before anyone had showered). There was little to no lighting available in the room, so it felt dark the whole time. In fact, one of the 4 available small, dim lights was out. No fridge, so if you’re expecting that, I would be sure to ask. Just overall not the most pleasant experience… And it was disappointing because I have stayed here twice before and had a MUCH better experience. It seems as if some of the rooms are fine and some of the rooms are just awful. I have yet to find a great one. Do not recommend.
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Date of stay: September 2021Trip type: Traveled as a couple
Room Tip: No Fridge in Some Rooms!
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Y N wrote a review Aug 2021
Hong Kong, China2 contributions4 helpful votes
This place is disappointing on a number of fronts. Firstly, they sell their rooms as having a kitchenette, but when you get to the room that amounts to a sink, a coffee machine and a microwave. All hotel rooms in the world have a sink (in the bathroom) and some type of coffee making abilities. You don’t have a kitchenette, you have a microwave - please don’t misrepresent yourself. 2ndly, lack of service. Firstly, there is a literal lack of housekeeping service, due to COVID, unless if explicitly scheduled. That is fine, however they don’t tell you that which means by the time you’ve got back to your room at 3pm and have figured it out, it’s too late to schedule one. 3rdly, trying to get basic linen replaced due to lack of housekeeping. I had to call four times to ask for new towels and some toiletries. On my 3rd time, I incorrectly mentioned I had called 4 times over the space of a few hours, and she responded “No sir, this was only the third time”. Fair point, but rather than trying to fix the problem expeditiously she refocused the issue onto a non germane point which was to quibble about how many times I’d called and spoken to her. 4thly, on my 4th time calling it came to light that the reason the service was such a mess was they had only 1 housekeeping person working the entire hotel. He then used this as a pushback as to why I should be patient - I understand the logistical constraints but surely a hotel of this size should have more than 1 staff. Generally the hotel is artsy/hippie and prettier than your standard airport hotel, however it belongs in the 100 usd range rather than 200-400 usd range. Also, no porters at all to help with moving bags, just a couple of people behind a desk hanging out.
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Date of stay: July 2021
Rooms
Service
Sleep Quality
1 Helpful vote
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Irma Luna A wrote a review Aug 2021
1 contribution1 helpful vote
Great hotel, location and stay. Rooms were super cozy, clean and cute! Staff was amazing, especially Katie. She was a doll. Went above and beyond to make sure we were comfortable and taken care of. Looking forward to our next visit.
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Date of stay: August 2021
Rooms
Cleanliness
Service
1 Helpful vote
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PRICE RANGE
US$121 - US$277 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkQueensLong Island City
NUMBER OF ROOMS
125
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Frequently Asked Questions about The Collective Paper Factory
Which popular attractions are close to The Collective Paper Factory?
Nearby attractions include Museum of the Moving Image (0.5 km), Kanga's Indoor Playcenter and Cafe (0.3 km), and UA Kaufman Astoria Stadium 14 & RPX (0.3 km).
What are some of the property amenities at The Collective Paper Factory?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Collective Paper Factory?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at The Collective Paper Factory?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Collective Paper Factory?
Yes, street parking is available to guests.
What are some restaurants close to The Collective Paper Factory?
Conveniently located restaurants include Astoria Seafood, Mundo, and Arepas Cafe.
Are there opportunities to exercise at The Collective Paper Factory?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Collective Paper Factory?
Yes, dry cleaning and laundry service are offered to guests.
Does The Collective Paper Factory offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Collective Paper Factory?
The staff speaks multiple languages, including English and Spanish.