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Bldg 532 Waterfront Road, Subic Bay Freeport Zone, Luzon 2200 Philippines
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Traveler (84)
Room & Suite (18)
Dining (4)

About

#12 of 32 in Subic Bay Freeport Zone
Location
Cleanliness
Service
Value
The Reef Hotel and Residences is a 32-room boutique hotel in Subic. It is conveniently located at the heart of Subic Bay Business & Leisure District that conveys easy access to everything such as shopping destination, restaurant, entertainment and tourist spots for that perfect accommodation experience ideal for Business and Leisure and also a perfect residence.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Bar / lounge
Children Activities (Kid / Family Friendly)
Airport transportation
Non-smoking hotel
Restaurant
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Room features
Air conditioning
Room service
Microwave
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Centrally Located

Location

Full view
49Car recommended
Grade: 49 out of 100
50Restaurantswithin 1 km
1Attractionwithin 1 km
70Reviews5Q+A15Room tips
Traveler rating
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  • 19
  • 6
  • 2
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Jenel T wrote a review Mar 2020
4 contributions1 helpful vote
The place was a bit pricey for budget travelers but the place was really clean, nice and you would really be comfortable staying at the place. Nice staff, always happy to help you and very courteous. the only thing that turned me off is when they let children with nappies swim in the pool. informed the staff but still, other people with kids had their children with nappies swimming in the pool. didn't dare step in the pool!
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Date of stay: December 2019
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marjamesg wrote a review Nov 2019
Mandaluyong, Philippines41 contributions51 helpful votes
I booked their family room with Ocean view. The rooms are good with balcony that having a good view of the dock and the ocean itself. The room is spacious when it comes to size and it is really good for a long stay. You can prepare and cook your food in the hotel. It is also accessible to restaurants, bars, spa, and 711 shops wherein you can have your normal needs. In front of the hotel is a park wherein if you want to have a run probably the best place to stay. Overall the hotel is ideal to stay for both business and pleasure. They have a very nice playground for kids to spend time with. Though here's my comments that needs to be taken care. 1. The hotel has no elevator 2. The hotel has no swimming pool and swimming on the ocean is not permitted as well. 3. I don't find slippers inside the room. 4. The late check out is maximum 1:00pm but they gave us until 2PM which I really appreciate it. I can reccomend for all the travellers to stay on this hotel the people are nice and hospitable. I will surely be back on this hotel.
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Date of stay: October 2019Trip type: Traveled
2 Helpful votes
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Jaimee wrote a review Jul 2019
1 contribution
It was our first time in Subic and Clark. I just want to say Kudos to these 3 hotel staff who made our stay more memorable. 1. Ms.Leslie- who gave us a warm welcome and smooth check in esp we arrived late in the evening. 2. Ms.Sheena who was very helpful in our needs during the entire stay. 3. Most especially to Ms. Jenny who made sure everything we talked about upon reservation was properly endorsed. She was very warm and accommodating and most of all efficient. Will surely stay in this hotel again in our next visit. Thank you Leslie, Sheena, and Jenny!
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Date of stay: July 2019
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Trip type: Traveled
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oliviadg wrote a review Feb 2019
Subic, Philippines76 contributions115 helpful votes
The hotel looks lonely. Only two people at the lobby, the receptionist and a guy at the door who also helps with luggage. I stayed at the Jr. suite which had a nice view of he bay. Good sized room, good bed. Cold ac but kinda loud. There are ant-like insects on the bed, floor, and counter. There are pieces of hair on the floor and it is very dusty. Restaurant operates only at certain hours so I had to call for food delivery from somewhere else at 2pm. I stayed at the smaller room last year, it was ok. I thought it was cleaner and better maintained then. There are better hotels in Subic for the same price. Should have chosen a different hotel for a one day r&r.
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Date of stay: February 2019Trip type: Traveled
1 Helpful vote
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Dopey wrote a review Dec 2018
Manila, Philippines13 contributions2 helpful votes
+1
I initially booked for 2nights because I have a scheduled meeting in the area and took advantage of the long weekend for a staycation and continue doing my research in a place far from Manila and noice. I usually stay in a hotel whenever I needed to be far from the typical noice to be able to concentrate on whatever I am currently writing on. I appreciate the effort that a staff called me initially on the day of my check-in to be informed that the room I booked has some mainternance concerned and that I was upgraded in an executive room with no extra charge. There’s a nice parking across the property and convenience store which is good. I totally dislike the attitude of the 2 FOs, the first one which I was not able to get the name but she was the one who checked me in and the second is ‘Jenny’ who I was able to communicate with on my 2nd day as I have my breakfast. Upon check in, the FO was not accommodating at all. I was the one who greeted as I approach the front desk and upon mentioning that I have a reservation, she just asked for an ID and how I want to settle the payment, that’s it! She was totally not warm during the check-in process! It was too quick and I felt like she’s making things quick as possible so she can just chill of some sort. Well, this is how I personally interpret her inappropriate actions. I booked a deluxe room facing the waters but the room upgrade given to me even if its an executive room looks like it needs some renovations and its facing a parking lot. There’s was no explanation about what happened to my room, no explanation which room I will be checked-in, no explanation about facilities such as breakfast procedures, hotel policy if there’s one, check-in/check-out, etc! It’s not only the 4 or 5 star hotels do this but all establishments in the tourism and hospitality industry should! For my 1st breakfast, I went to the front desk and asked about how breakfast goes, the FO named Jenny just gave me a meal stub without out saying anyword, is she mute or what!? From my room, I called the FO and extended for another night. The FO then was not accommodating even on the fone and aswered my call as if she just woke up from sleep. As I check-out, this FO named Jenny was consistent with her coldness. The location of the property is nice and quiet but will definitely not go back. As a former hotelier and academician teaching Tourism and Hospitality students, this hotel needs to do a lot of overhaul as regards its customer service and do an upgrade with their staffs.
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Date of stay: November 2018Trip type: Traveled
2 Helpful votes1 Repost
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Response from Jeffrey R, General Manager at The Reef Hotel and Residences
Responded 10 Dec 2018
Dear Ms. April, Thank you for taking the time to review our property. We appreciate the opinions of our guests and we are sorry to hear of your less than satisfactory experience on the service delivered. We hope that you will accept our sincerest apologies. We have always been recognized for delivering excellent customer service and in this case, it came as a surprise. I personally spoke with the Guest Service Associates that you have mentioned, both of which have been with us for over two years now and they would want to extend their apologies if they have fallen short with your expectation about good service and that they have done their best to attend with all your needs during your stay and have greeted you the best way possible. Please note that we are practicing “express check-in” and we only provide very important details about the hotel during the registration process to avoid long queues and waiting time. Other details are available in the lobby and are also posted in all of our online travel partners for easy reference of travelers like you who prefer to book online for convenience. I could certainty assure you that any coldness or the likes that you have mentioned are not in any way a standard behavior we deliver. We are truly sorry that you left our facility with such an unfortunate impression. Again, our apologies and thank you for staying with us and we hope to have an opportunity to show ourselves in a better light on some other future occasion. Sincerely, Jeffrey E. Ritumalta
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PRICE RANGE
US$49 - US$70 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonCentral Luzon RegionBataan ProvinceSubic Bay Freeport Zone
NUMBER OF ROOMS
32
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Frequently Asked Questions about The Reef Hotel and Residences
Which popular attractions are close to The Reef Hotel and Residences?
Nearby attractions include Harbor Point (1.0 km), HD1 Sports & Music Bar (1.0 km), and Subic Fiesta Carnival (1.0 km).
What are some of the property amenities at The Reef Hotel and Residences?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at The Reef Hotel and Residences?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at The Reef Hotel and Residences?
Yes, free parking is available to guests.
What are some restaurants close to The Reef Hotel and Residences?
Conveniently located restaurants include Texas Joe's House of Ribs, Liberty Sports Bar, and Xtremely Xpresso Cafe.
Does The Reef Hotel and Residences have airport transportation?
Yes, The Reef Hotel and Residences offers airport transportation for guests. We recommend calling ahead to confirm details.