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Le Charme Suites - Subic

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1131 Palm Street La Terraza Bldg., Subic Bay Freeport Zone, Luzon 2200 Philippines
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$165
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Free cancellation until 30/12/21
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Traveler (106)
Room & Suite (37)
Pool & Beach (17)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 02/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Le Charme Suites - Subic
Updated 02/06/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 31 hotels in Subic Bay Freeport Zone
Location
Cleanliness
Service
Value
Travelers' Choice
Le Charmé Suites is a one of a kind hotel that promises to deliver top-notch amenities and services that are nothing short of magnifique. This includes Le Charmé’s world-class roof deck pool, 45 stylish rooms, and lobby installed bike racks all designed and created for the businessman on-the-go and adventure seekers who are not just looking for a room and bed, but a one-stop-shop for all your traveling and vacation needs.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bicycles available
Kids stay free
Secured parking
Wifi
Pool / beach towels
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Personal trainer
Sauna
Restaurant
Complimentary instant cofffee
Complimentary tea
Board games / puzzles
Children's television networks
Children Activities (Kid / Family Friendly)
Kids pool
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Manicure
Massage
Pedicure
Rooftop terrace
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shops
ATM on site
Doorperson
First aid kit
Umbrella
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Room service
Minibar
Cable / satellite TV
Bidet
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Wake-up service / alarm clock
Refrigerator
Electric kettle
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Languages Spoken
English, Filipino

Location

Full view
Contact
1131 Palm Street La Terraza Bldg., Subic Bay Freeport Zone, Luzon 2200 Philippines
Getting there
Subic Bay Intl Airport6 kmSee all flights
Clark Field48 kmSee all flights
See all nearby hotels
106Reviews3Q+A7Room tips
Traveler rating
  • 79
  • 15
  • 5
  • 3
  • 4
Time of year
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Popular mentions
Sherwin34 wrote a review Jul 2021
Boracay, Philippines464 contributions45 helpful votes
+1
I booked at this hotel out of curiosity because I know that during the pre pandemic days, I heard a lot of nice things about it regardless of the bad reviews lately on social media. Few days before our scheduled date, they give us a heads up that the establishment might going to be a quarantine hotel, glad that didn’t push through. Checking in was smooth, lobby area is just small and ordinary. We are family of 4, but they only provide 2 towels. Room has basic features but didn’t impress me maybe I expect too much. Love the beddings, the spacious hallway, bathroom with bathtub, the water temperature at the pool, the unique design of the bar/pub on the rooftop, location near Royal duty free, Starbucks and HMR, and complete bathroom necessities like shampoo etc. But despite all of
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Date of stay: July 2021
1 Helpful vote
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Response from Lee Ray Alop, General Manager at Le Charme Suites - Subic
Responded 9 Aug 2021
Dear Valued Guest, Thank you so much for taking the time to write your feedback. I would like to apologize for your frustrating experience, but I appreciate you for bringing this issue to my attention. With your review, I was able to rectify and improve our current way of delivering our service. In fact, I’m glad to inform you that we have already addressed most of your concerns. Although some can no longer be controlled, as we are only following the protocols and guidelines issued to us. In addition to this, thank you for the kind words towards our amenities. I’m glad you loved most of it, and I’m looking forward to seeing you again here soon! I’ll be more than willing to welcome you back, if you’d give us another chance. Hotel Operations Manager Le Charme Suites - Subic
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Papu wrote a review Jul 2021
Taytay, Philippines2 contributions
Stayed July 10-11, 2021. 14 pax, 4 rooms. Pros: ✅ Location - very accessible, near establishments like groceries, restos, and shops ✅ Spacious and clean rooms - with bath tub, vault, air dryer, desk ✅ Amenities - big pool, clean common areas, great view at the roof top ✅ Kids were allowed Cons: ❎ Concierge - It takes a while to check-in, no one assisted to bring our luggage to our rooms. It feels like we were begging to be accommodated, when in fact their price is not cheap. ❎ Food - What food? There was only one café open with very little selection. The food was well-presented but the taste was not good at all. Edible, yes. Also, it’s really expensive so we’re expecting sumptuous offerings. The wait time is by far the worst we’ve experienced! Order sandwiches and coffee at
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Date of stay: July 2021
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Response from Lee Ray Alop, General Manager at Le Charme Suites - Subic
Responded 8 Aug 2021
Dear Valued Guest, While it’s great that you have been able to identify the highlights of your recent stay with us, I am highly concerned about the latter part. For four years, we have been very particular with the kind of service we provide as it is the main essence of our existence. After conducting an initial investigation regarding this incident, I must say that my team has complied and followed the standard based on the gathered conversation and CCTV footage from our respective departments. Although, I would still like to apologize if we were not able to meet your expectations. This comment of yours encourages me to do a further investigation and apply necessary improvements for the betterment of our services. Again, thank you for taking the time to share your compliments. I, personally, have sent you an email regarding this. Hope to serve you again soon! Hotel Operations Manager Le Charme Suites - Subic
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iamaleg wrote a review Jun 2021
1 contribution
Overall, the experience was okay but there’s just a couple of items that need to be addressed — 1. Additional fee for extra towels and pillows? 2. AC in the room had an issue 3. In room service needs improvement Highlights: 1. Hotel staffs are really nice 2. Room is spacious
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Review collected in partnership with this hotel
Date of stay: June 2021
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Response from Le Charme Suites Front Office, Guest Services / Front Office at Le Charme Suites - Subic
Responded 2 Jul 2021
Dear Sir/Madame, Hoping that you and the family are well . I am glad that somehow we managed to meet your standard when it comes to hotel accommodation and we guarantee you thatour service will keep on improving. I would like to apologize in behalf of the whole staff of Le Charme Suites - Subic and plese be assured that I will be personally conduct an investigaton and checking for all the concerns that you addressed in the review. If you would allow to have your email address so that we can discuss further about all the concerns or you can reach me at hotelmanager@lecharmehotels.com. Thank you and kind regards, Hotel Operation Manager Le Charme Suites - Subic
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nthnmlv wrote a review Jun 2021
Quezon City, Philippines1 contribution
Room was dusty, gym is closed on weekends which was weird because there's a lot of guests on weekends, and the staff doesn't know when the events are. (E.g. Yoga sessions) there's also nothing to watch in the tv so no use at all to staycation.
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Review collected in partnership with this hotel
Date of stay: June 2021
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Lovely Peaches wrote a review Mar 2021
2 contributions
When I first got here part of my first meal was an "iced tea" and turns out that it tasted like water and it had no ice. Then I had ordered water and they gave me dirty, brown water. I also noticed that when I ordered a Philly cheesesteak the lettuce had 3 bugs that camouflaged with the color of the lettuce, and the sandwich itself had this weird grease on it that looks like spoiled oil. Also the very first day I arrived at the hotel I saw so much dust along with a roach in the bathroom going round and round around the toilet but I decided to ignore it. Since I ignored it it disappeared until I saw it again the following week and I captured it and ever since it has been my personal prisoner. Anyway, after capturing the roach, I'm on my way to the shower when I see the roach's
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Date of stay: March 2021
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Response from Le Charme Suites Front Office, Guest Services / Front Office at Le Charme Suites - Subic
Responded 3 Apr 2021
Dear Sir, I am grateful that you took the time to leave us this review. I would like to apologize that the rooms weren't up to the standard you've come to expect from us. The concerns will be personally addressed with our housekeeping department and auditing process of our service provider for pest control will also be conducted to ensure this won't happen again. Comments given to to the service Food and Beverage department will be discussed to their management for further investigation, ill be reaching out to your personal email for the updates. Hope your stay in the Philippines was otherwise enjoyable and hope to see you back some day. Thank you and kind regards,
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PRICE RANGE
US$102 - US$144 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonCentral Luzon RegionBataan ProvinceSubic Bay Freeport Zone
NUMBER OF ROOMS
45
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