Smooth fast seamless check in .very polite and professional employees. Changed to a new room in a couple minutes. Helped with local transport. Room service is fast and thorough. Laundry service is great. Held my fed ex delivery at front desk.
The location is very accessible. It's a few steps from SM Olongapo. Rooms are so spacious and the interiors are very fashionable, chic and trendy. The staffs are very polite and helpful. One downside of this hotel is they don't offer breakfast anyway, there are a number of restaurants around the area. Faustino E. Oguan Jr.
Terrible No lock box safe in room. On July 8 I had to report to hotel and police that $4,200 U.S. dollars stolen from my room in addition to room cleaners eating our snack food. Stayed at this hotel many times over the past few years without any previous problems. Hotel did not timely provide police with cctv recordings claiming they have been erased over. Other than local hotel manager no senior hotel management ever contacted me. Crime remains un-solved stay at your own risk😢
Overall stay was good but no parking. I hope they can find a better parking space than the streets. But location wise, it is very good. room is very spacious, no wifi during our stay because of the network. key lock needs to be recheked. its hard to take off the keys! but it was a fun stay,.
I stayed for 9 nights and it was really good experience and for sure whenever I comeback I’ll stay there again. I like the staff there all of them are well trained professionals and friendly and also the security guards as well, Just 5 mins walk to SM mall and 10 mins to Ayala.
The room we have was downstairs as my husband has a walking issue. The suite that we have was very nice. It was a huge room like a studio, big bed, sitting area and dining area and sink and counter with dishes provided for you to use. We both loved the ambiance of the room and have a huge flat screen TV and lots of channels to choose. The only issue I have was the shower was leaking. We have hot water issues but it was fixed right away. The shower area can use some fixing. The towels are very old. If you wet the face towels you be scared to put it on your face. My dish cloth in my kitchen are even cleaner looking than their towels. They need to put bleach on their towels so it will look clean white not gray. They may not want to bleach the green logo, but I rather have a clean looking towels than have a logo. With all these issues we encountered, we still have a nice stay and will surely come back. The people at the front desk are very nice and friendly. They always smile and greet you when they see you and also the guard he's very nice.…
We arrived at Olongapo and stayed for 3 nights at the Subic Residencias. We were all greeted with big smiles by all the caring and happy staff members. Special recognition goes to Ellaine who helped us all very efficiently with our rooms and many of our enquiries about the area, organising taxi, information on bus schedule and many more. Friendly staff, clean and comfortable rooms. Definitely coming back again.
Considering that we only paid around 40 usd for one night I wasn’t expecting much. Location wise, not the best neighborhood at night, but located near SM. There’s only 3 parking spaces in the hotel, which are usually taken so you have to park your car on the street. (At least I did) My room was a nice size, aircon very loud. My shower clogged after about 3 minutes. I was on the 3rd floor, no elevator. I Wouldn’t stay here again.
Very convenient place, relatively affordable, clean and attractive interior. The staff are warm, courteous, patient, efficient and obviously well trained. However, the usual items offered by hotels (e.g. toiletries, water, slippers) had to be requested at a price. Our rooms could have been located in the ground floor considering that majority in our group are senior citizens and PWDs. The hotel staff nonetheless did a great job in securing our bags in the concierge while we were out.
This should be a perfect score but the aircon is not cold enough and ref is not functioning. Area is very near SM and Harbor point mall. Parking is quite limited but security guards are very helpful in parking.