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The Penthouse Hotel and Residences

4-3 A. Santos St. Balibago, Angeles City, Luzon 2009 Philippines
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Traveler (187)
360
Panoramas (18)
Room & Suite (251)

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About

#19 of 79 hotels in Angeles City
Location
Cleanliness
Service
Value
Located in the heart of Angeles City, The Penthouse Hotel is conveniently located in Angeles City’s world famous Walking Street. There are several local and Western restaurants and shopping malls close by, perfect for both the business and leisure traveler. Rooms are well furnished and very comfortable with all the modern amenities. Other hotel facilities include a restaurant, sauna and steam bath. The Penthouse Hotel, “the highest point of luxury.”
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Bar / lounge
Airport transportation
Meeting rooms
Massage
Rooftop terrace
Street parking
Wifi
Rooftop pool
Outdoor pool
Coffee shop
Restaurant
Poolside bar
Rooftop bar
Car hire
Steam room
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Outdoor furniture
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Telephone
Clothes rack
Wake-up service / alarm clock
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Modern
Centrally Located
Languages Spoken
English, Filipino, Korean
182Reviews5Q+A35Room tips
Traveler rating
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V i J i T wrote a review Feb 2023
2 contributions1 helpful vote
Stayed in an Executive room for a week on one of the upper floors (upon request). Overall, hotel is decent. Comfortable and spacious rooms. Nice bathroom with separated shower/toilet. Room came with safe & even an umbrella (useful). Nice small pool on roof. Very friendly and attentive staff. Location is great, easy to walk to most places & trikes easily available. The lifts were poorly maintained, only 1 worked my entire stay and it shook every time I rode it (re: scary). Wifi was great, when it worked (re: sucks). Line kept dropping even though reported several times. TV channels are limited. Expected more for the price I paid honestly. While service staff are great, they charge if you require more than 2 towels a day. (It was typhoon season, you'd get soaked just standing at entrance of hotel). Seems a bit petty to me. Will I return? Perhaps. But still feel I could get better value. If maintenance & facilities don't improve, I'll likely go to Central Park next door.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Paul L wrote a review Jan 2023
1 helpful vote
The Good....front desk very helpful and and very cute, rooms are great and location is Awesome! The staff at pool is great... The Bad...Only ten television cable channels and one of the two elevaors was not working half the time. Very much enjoyed my stay.
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Date of stay: May 2022
Value
Location
Service
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Paubranco wrote a review Jan 2023
United States518 contributions605 helpful votes
This one can't possibly be a going concern for much longer -- deferred maintenance everywhere, with no indication there's any interest or inclination to fix things. From the single still-functioning elevator that doesn't stop at every floor, to leaving every other hallway light fixture without a lightbulb, management seems to have thrown in the towel. Speaking of towels, they are dingy greying, threadbare, and don't smell so nice. Neither do the rooms: there's a baked-in chemical smell that left us with a sore throat, made worse by the damp aircon. Minimal channels on the TV with no sports. Just an absolutely depressing experience being inside this building.
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Date of stay: December 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Aust38 wrote a review Nov 2022
122 contributions76 helpful votes
Amazing stay again at this wonderful hotel. Staff were very warm and friendly, always greeting you when they see you. Pool was very nice with great views on top of this hotel. Rooms were comfortable and the reason why I keep coming back to this hotel is the bed. The most comfortable bed in Asia. Location is the best in Angeles close to everything you need. Great stay and looking forward to my next visit.
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Date of stay: November 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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C ED wrote a review Mar 2021
Manila, Philippines17 contributions32 helpful votes
Not worth the hype and review online. It has limited parking, small elevator, dark hallways. In short, kinda creepy. Its an old building in Angeles. You can find better hotels with cheap price than this hotel. Its like an upscale motel.
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Date of stay: March 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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santoskid wrote a review Feb 2021
San Fernando, Philippines14 contributions15 helpful votes
Stayed here with my girl for our monthsary, the room we were given wasn’t that bad. It was clean and it even had a separate bath tub which was nice. When we arrived, we were given a parking space in front of the hotel, the weather wasn’t that great so we felt lucky that our pick up truck was just right in front. The next day, a phone call from the front desk woke us up around 6am to inform us that they will be turning off the generator to let it rest for a while because it turns out that there was a blackout due to the typhoon. It was no big deal for us since it wasn’t that hot and the room was cozy, when I grabbed my bag to get some stuff I saw that there was water leakage from the window and some of our bags including our important documents were soaked but we didn’t make a fuss about it at the reception because we’re not the type to complain. Now this is what triggered us, when we went out to get breakfast we saw shattered glass in front of the hotel near our truck but we didn’t notice that our hood and windshield got damaged because it was wet, we only saw it when I cleaned the truck and there were shattered glasses on it’s rain gutter and that’s when it dawned to us that it was because of what happened at the hotel. We tried to liaise with the hotel’s GM but unfortunately they were denying that it was from their hotel even though you could still see the glass debris right in front of their hotel and they insisted that they weren’t liable despite the fact that we were parked in their property. Not impressed with how they handled our concerns but anyways, we won’t be coming back.
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Date of stay: November 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Isla wrote a review Nov 2020
2 contributions
Kudos to all the staff who serve us at upper deck bar and resto, staff are attentive and courteous, especially Ryan. The food was excelent and superb. Kuddos to the Chef on duty. Crispy Pork Belly Kare-Kare is a must!!! Exceeded our expectations. Best rooftop haven in metro angeles. Love you guys!!!
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Date of stay: November 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Penthouse Hotel, Agency / Consultant at The Penthouse Hotel and Residences
Responded Nov 27, 2020
Dear Ms. Islaz19, Warmest Greetings from the Penthouse Hotel & Residences! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen the Penthouse Hotel as your “home away from home”. And we are happy to see, based on your feedback that our Food and Beverages staff exceeded your services expectations provided to you as having been good ones. We highly appreciate your feedback and we are glad to see that overall while you were staying with us. In the meantime, we all wish you lots of success and all the best for now, and in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Capt. wrote a review Nov 2020
4 contributions4 helpful votes
The hotel suffers from lack of maintenance - the wear and tear is extensive. PHP 10k for the Jr. Suite is not worth it. The staff at Upper Deck (rooftop) were more occupied chatting together, and forgot the guests at the pool area. The staff at the Reseption were very friendly, polite and professional.
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Date of stay: November 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Penthouse Hotel, Agency / Consultant at The Penthouse Hotel and Residences
Responded Nov 26, 2020
Dear Mr. CaptainMSJ, Warmest Greetings from the Penthouse Hotel! First of all, we would like to thank you for having stayed with us. We are deeply honored that you have chosen the Penthouse Hotel as your “home away from home”. We do appreciate you taking the time to inform us why our services rendered did not meet your expectations. By not paying attention to the said staff during your stay and the management is an ongoing process to improve more the Hotel Facilities. We can learn how to make things better so that your next stay here with us will be a hopefully nicer experience for you. Kindly be advised that every issue that you have mentioned has already been addressed properly to the department in charge and we are making our best, to in the future prevent these things from happening again. Please accept our sincere apology for any trouble or inconvenience that was caused to you by this incident. Again we highly appreciate your feedback, as it will assist us in becoming better at what we do. In the meantime, we will wish you lots of success and all the best for now, and in the future.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Tom B wrote a review Apr 2020
Luzon, Philippines425 contributions189 helpful votes
Nice hotel, but there were rat droppings under the bed. And then baby rats. The mother wasn’t around, just the little ones. Upon complaining, they pretended to not understand English. The neighborhood had several buildings under construction so it may have been a temporary problem.
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Date of stay: December 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Christopher Y wrote a review Nov 2019
Melbourne, Australia31 contributions14 helpful votes
I've stayed at this hotel a few times before, every visit there's an issue with the elevators, i was staying on 2nd floor where the elevators don't stop, so the stairs are the only option, i can't believe even after a few years the owners of this nice comfortable hotel doesn't fix the problem, obviously they don't care about the problem or just don't want to spend the money. The room i had was great, very comfortable bed, the room smelt of smoke so i requested the housekeeping to spray the room a few times, after 1 day it was OK, did have an issue with electricity turning on & off a few times but eventually it was fixed. I really like the location & quality of this hotel, im doubtful the owners have any intention of fixing the unreliable elevators so take that into account if you intend to stay there
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Date of stay: November 2019Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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PRICE RANGE
₱2,981 - ₱4,443 (Based on Average Rates for a Standard Room)
LOCATION
PhilippinesLuzonCentral Luzon RegionPampanga ProvinceAngeles City
NUMBER OF ROOMS
82
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE PENTHOUSE HOTEL AND RESIDENCES - Reviews & Price Comparison (Angeles City, Philippines) - Tripadvisor

Frequently Asked Questions about The Penthouse Hotel and Residences
Which popular attractions are close to The Penthouse Hotel and Residences?
Nearby attractions include Mega Dance Center (0.1 km), Midnight Rodeo (0.1 km), and Wild Aces Poker Sports Club (0.03 km).
What are some of the property amenities at The Penthouse Hotel and Residences?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at The Penthouse Hotel and Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Penthouse Hotel and Residences?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Penthouse Hotel and Residences?
Yes, free parking and street parking are available to guests.
What are some restaurants close to The Penthouse Hotel and Residences?
Conveniently located restaurants include Swiss Chalet, Tequila Reef Angeles City Restaurant & Bar, and RBI Steakhouse.
Are there opportunities to exercise at The Penthouse Hotel and Residences?
Yes, guests have access to a pool during their stay.
Does The Penthouse Hotel and Residences have airport transportation?
Yes, The Penthouse Hotel and Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Penthouse Hotel and Residences?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Penthouse Hotel and Residences?
The staff speaks multiple languages, including English, Korean, and Filipino.
Are there any historical sites close to The Penthouse Hotel and Residences?
Many travellers enjoy visiting Nayong Pilipino Clark (7.4 km) and Building 2425 (4.2 km).