I wasn't expecting too much from this hotel but staying here proved otherwise that it is classy and competitive hotel although it is not considered a 5-star hotel. The front desk, bell boy, and other staff are very friendly and accomodating and the facilities and amenities here are impressive. Just had a problem with our internet connection in our room but overall, it's a really great hotel for couples and families to stay in.
I highly recommend this hotel. I'd like to thank the Housekeeping Department for an exemplary service. Our room was spacious, very neat, comfy and organized. The room amenities are also complete and well prepared. I also love the infinity pool design with an overlooking view of the city. The staff were all accommodating and a big plus that they allowed us to check in early. A big thanks to Mr Mike Castillo of Best Western Plus for being so kind, approachable and for recommending this hotel. Best Western Plus Metro Clark gave me a much-needed break Plus a relaxing and unforgettable bonding experience with my family.
Very nice location amenities specially the staff. Chef is friendly and accommodating, Managers are accommodating and take matter into their own. Some miscoordination between the Front Office Staff for room accommodation and guests coming in for meetings in the premises
Great place for business and pleasure with fast internet. Every time we have a brown out and need to continue working online we stay at Best Western Metro Clark. Their internet is stable and strong. Much better than we get in most hotels and definitely good enough for Zoom calls and doing webinars. As soon as you entered the hotel you are greeted by smiling and cheerful staff. At first, we were given a room with a malfunctioning AC. I reported the problem to Front desk and they transferred us steps from the pool. They took care of our needs during the day. They are always willing to assist you in any way needed. I also have to mention what happened while I was waiting at the lobby when there was a foreign couple who thought they made reservations online but really didn't. It was another front desk personnel. While the man was ranting, she stayed collected and friendly and offered a solution without sounding defensive. It didn't even last 10mins The customer service of this hotel is amazing! Kudos to the people in front desk. They have a incredible breakfast buffet which is included with your stay at the hotel. The food was scrumptious and fresh. They would also cook you eggs to your desire to. I had a craving for a ham and cheese omelette, and even though it wasn't on the menu, the chef still made it for me!! Thank you Chef!! A note about the cleaning staff, friendly and professional I asked for an additional towel because I knew I would be needing it after swimming, and the friendly guy who was cleaning the room immediately brought me an additional towel. Additionally, I never had to ask for an extra towel the remainder of my stay...I was always given 3 towels! Overall, the hotel staff are among the best I have dealt with. Any issue/concern is handled quickly.…
Clean rooms Good food Good service Ample parking space Cozy environment Perfect place for business and leisure Will definitely recommend to my family and friends Attentive and courteous staff Up par to international hotels
superb saya superb ganda ng hotel .napaka bait ng mga hotel staff feeling mo at home na at home ka.sarap din po ng mga foods nila. Sobrang happy ang Staycation po namin sa hotel na ito.wonderful memories😍😍😍 kaya try nyo na po sa hotel na ito .hinding hindi kayu mag sisisi.😍
I am beyond impressed as to the quality of customer service this prestigious hotel has. It is definitely a welcoming treat to stay in this property, what with the friendliest & accomodating staff down to the food options offered. Cactus Jack is amazing with the choice of delectable dishes and appetizers. Front Desk is hands down the best in the business. Housekeeping is grade "A" under the helm of its Hskp. Director! I could go on & on and won't have enough space to name all of them, but I can only say "dakal pong salamat" for a job well done, Best Western Metro Clark ❤️
Our whole family booked the private area for a sunday breakfast. Not only did we love the breakfast buffet, we also loved the good ambiance and great service. Will definitely come back! Thank you to all the staff :)
The amenities of the the hotel are very good. The staffs are polite, friendly and kind. We appreciated much the kindness of their supervisor Melinda P. Rivera and their Manager. The hotel and the staffs are highly recommended 😊
The hotel’s staff was very accommodating to all of our requests, the restaurant very flexible (appreciate this!) and they deserve a special thanks. The environment was pleasant and welcoming. Both check-in and check-out were professionally handled and easy. We had a great stay here, which obviously also added up to the experience. Best Western Metro Clark is centrally located and within walking distance to Robinson Place Mall and restaurants.
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