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All reviewsball parktruckee riverriver viewrooms are modernbaseball stadiumpower outletslarge walk in showerfire pitturkey bltdesigned bathroomminor league ballparkmulti level parking garagemedical centerusb portsdirectly across the streetperfect hotelblock walk
We arrived late at night with our kids and were wiped out. Both the gentleman at the front desk and the security woman went above and beyond to help us. She walked us to our room and brought us water, and honestly their kindness helped...More
Stayed here on business recently. Newer Courtyard, everything you would expect from a Courtyard. River runs directly behind the property. Directly across the street from the newer baseball stadium, Triple A Diamondbacks team. Just down the street from the casinos, well within walking distance. Room...More
The property has its advantages, with easy access to Restaurants the amenities of downtown Reno and the ballpark. However this property lacks the basic Marriott customer experience and expectations. The staff is rude lacks basic guest engagement skills and knowledge of its surroundings. They struggle...More
Response from Amy P, General Manager at Courtyard Reno Downtown/RiverfrontResponded 2 weeks ago
Thank you for taking the time to review our hotel. I don't recall your reservation and I would love to hear about your experience with our customer service. Please reach out to the hotel at 775-324-0400 so I can listen to your concerns...More
This is our second time staying here and we really enjoy it. The staff is extra helpful and friendly...the last time we stayed the elevator broke and this time we kept joking with the staff about it. They asked us each time we passed how...More
Response from Amy W, General Manager at Courtyard Reno Downtown/RiverfrontResponded 2 weeks ago
Thank you very much for the great review! We pride ourselves on our friendliness and our cleanliness and are very pleased that you appreciate this. We look forward to your next return.
Best to you,
Great location with nice clean rooms. Parking is a little weird across the street but worth the aggravation. They have an excellent Starbucks style restaurant with a bar. Plus you can walk to other Casino's and restaurants nearby. Great for hosting several members of the...More
I would have to direct you back to the front desk personnel. It was a newly built hotel, so I'm not sure, but the hotel staff were very helpful, so I'm sure they could let you know. The hotel is right across from a minor... More
I would have to direct you back to the front desk personnel. It was a newly built hotel, so I'm not sure, but the hotel staff were very helpful, so I'm sure they could let you know. The hotel is right across from a minor league baseball stadium, and Restaurants. I didn't see a lot of green space.