5 Starz Hotel
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#1 of 1 small hotel in LincolnLocation
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Location
3400 NW 12th St, Lincoln, NE 68521-3615
Getting there
Lincoln Municipal Airport
1.8 km•
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Don’t be fooled! I booked 2 rooms over a month ago at this hotel for the Nebraska Cornhuskers Red and White game. When I checked my email tonight, a week before the game, they had CANCELLED my reservation. I called the hotel and ended up talking to a very nasty lady. I explained my problem that they cancelled my rooms a week before the game and she told me they hadn’t had rooms for 2 months! I said I had booked my rooms over a month ago and they obviously KNEW they didn’t have any rooms but waited until NOW to cancel on me. I asked them what they were going to do to fix this. They HUNG UP ON ME! I called back and they refused to answer the phone. I called on a different phone number and they wouldn’t pick up the phone. So I called Hotels.com who said that it was unacceptable that they cancel like that on short notice and Hotels.com who I booked through and they tried to call them to solve the problem and they STILL wouldn’t answer the phone! And the kicker was they didn’t even ask my name or reservation number or ANYTHING!!!! They didn’t even KNOW who I was!!! what nasty nasty front desk people.
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Date of stay: April 2023Trip type: Traveled with friends
Value
Location
Service
Room Tip: Don’t stay at 5 Starz Hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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LOCATION
United StatesNebraskaLincoln
NUMBER OF ROOMS
79
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