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Sand & Sandals Desaru Beach Resort and Spa

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Traveler (218)
Room & Suite (100)
Pool & Beach (90)
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Overview
  • Excellent19%
  • Very good37%
  • Average21%
  • Poor7%
  • Terrible16%
Travelers talk about
“swimming pool”(12 reviews)
“big shout”(2 reviews)
AMENITIES
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Additional information
Offers from Sand & Sandals Desaru Beach Resort and Spa
Special Price: 10% off room rate
Offers from Sand & Sandals Desaru Beach Resort and Spa
Special Price: 10% off room rate
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Nearby Hotels
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (123)
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All reviewsswimming poolhigh volume of guestsbig shoutarcade roomthai bbqbooked deluxe roomsdouble rain showersmassage spathai streetprivate gardenled tvfestive seasonsingapore pricesbeach resortconnecting roomsneeds improvementhot water
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1 - 5 of 118 reviews
Reviewed yesterday

Check in and out very swift. Room was clean. Shower floor trap was full of muck and did not drain properly. Instead of calling for housekeeping, we just opened the trap and cleaned it out. Pool was quite dirty, full of sand and pieces of...More

Thank Orange3J
Hotel's Favorite
Reviewed 20 December 2017

Booked 2 deluxe rooms and requested for connecting ones. Both rooms are spacious and got pool view. The room's sound-proofing is slightly good as my rooms are located near the Beach Hut Bistro where at night, there will be live band performing. Breakfast buffet have...More

Thank EDMUND O
Response from SandandSandals D, Guest Relations Manager at Sand & Sandals Desaru Beach Resort and SpaResponded 3 January 2018

Hi EDMUND O, We appreciated you took the time to write us a review. Learning that you’re happy with our property has greatly encouraged and motivated us. Your feedback means a lot to us. We thank you again and look forward to welcoming you back...More

Reviewed 1 week ago

I've booked a Deluxe Garden View but was upgraded to Sunny Deluxe Sea view room. The sea view was nice. These are the problems we faced: 1) No hand towels and tissue boxes were empty on both sink and table after we have checked in....More

1  Thank YFWong
Reviewed 1 week ago

We had a company function on the 11-12/5/18 and was shocked at the level of service and facilities which was not in line with what was agreed to before the function. We listed them down for the action of the GM - Tengku Faizal but...More

5  Thank Michael S
Reviewed 2 weeks ago

Poor service by staff n they are arrogant ! . Last year the Ramadan dinner was better. Seems like a lot of new face. Coffee house staffs different. Remembered the supervisor (a Malay guy) was quick n apt to give us what we ordered. Cos...More

2  Thank bobobinbinyoyo
Management response:Responded 1 week ago

Dear Bobobinbinyoyo, Thank you for sharing with us your experience which we very much regret. This was a very unpleasant review to read but it gave me an instantaneous comprehension of your experience for which I can only convey my deep and sincere apology at...More

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About
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Free Parking
Beachfront
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Breakfast included
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Shuttle Bus Service
Business Center with Internet Access
Concierge
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$82 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$82 - US$298 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveler (218)
Room & Suite (100)
Pool & Beach (90)
Dining (29)
The Hotel (PRE-RENOVATION) (51)
Amenities (PRE-RENOVATION) (36)
Restaurants and Bars (PRE-RENOVATION) (25)
Family and Play Areas (16)
Questions & Answers
Ask a question
Alan V
16 March 2018|
AnswerShow all 8 answers
Response from Lily L | Property representative |
Hi Aj E, our beach is clean and sandy.
0
Votes
ummai
1 March 2018|
AnswerShow all 12 answers
Response from wolferine07 | Reviewed this property |
I think all the ground floor units have the swing. The units from 2nd floor and above may not have the swing.
1
Vote
ummai
1 March 2018|
Answer
Response from siennylovesdrawing | Reviewed this property |
During my recent stay vacation 🛌🛀🏻🚿there, from my tour to 1️⃣ of their family 👨‍👩‍👧‍👦suite of 2️⃣ floors, I do observe there is a toilet 🚽 & bathroom 🛀🏻🚿in each floor. 1️⃣ toilet 🚽 & bathroom 🛀🏻🚿upstairs... More
1
Vote
Room Tips
"Do not pick ground floor rooms"
Read review
"I heard Westin coming up will have good service n nice rooms. Choose Westin."
Read review
"Ask for something facing the pool"
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"Suite Next to the beach ground floor!"
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