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Check in and out very swift. Room was clean. Shower floor trap was full of muck and did not drain properly. Instead of calling for housekeeping, we just opened the trap and cleaned it out.
Pool was quite dirty, full of sand and pieces of...More
Booked 2 deluxe rooms and requested for connecting ones. Both rooms are spacious and got pool view. The room's sound-proofing is slightly good as my rooms are located near the Beach Hut Bistro where at night, there will be live band performing. Breakfast buffet have...More
Thank EDMUND O
Response from SandandSandals D, Guest Relations Manager at Sand & Sandals Desaru Beach Resort and SpaResponded 3 January 2018
Hi EDMUND O,
We appreciated you took the time to write us a review. Learning that you’re happy with our property has greatly encouraged and motivated us. Your feedback means a lot to us. We thank you again and look forward to welcoming you back...More
I've booked a Deluxe Garden View but was upgraded to Sunny Deluxe Sea view room. The sea view was nice.
These are the problems we faced:
1) No hand towels and tissue boxes were empty on both sink and table after we have checked in....More
We had a company function on the 11-12/5/18 and was shocked at the level of service and facilities which was not in line with what was agreed to before the function.
We listed them down for the action of the GM - Tengku Faizal but...More
Poor service by staff n they are arrogant ! . Last year the Ramadan dinner was better. Seems like a lot of new face. Coffee house staffs different. Remembered the supervisor (a Malay guy) was quick n apt to give us what we ordered. Cos...More
2 Thank bobobinbinyoyo
Management response:Responded 1 week ago
Thank you for sharing with us your experience which we very much regret. This was a very unpleasant review to read but it gave me an instantaneous comprehension of your experience for which I can only convey my deep and sincere apology at...More
Response from siennylovesdrawing | Reviewed this property |
During my recent stay vacation 🛌🛀🏻🚿there, from my tour to 1️⃣ of their family 👨👩👧👦suite of 2️⃣ floors, I do observe there is a toilet 🚽 & bathroom 🛀🏻🚿in each floor. 1️⃣ toilet 🚽 & bathroom 🛀🏻🚿upstairs... More
During my recent stay vacation 🛌🛀🏻🚿there, from my tour to 1️⃣ of their family 👨👩👧👦suite of 2️⃣ floors, I do observe there is a toilet 🚽 & bathroom 🛀🏻🚿in each floor. 1️⃣ toilet 🚽 & bathroom 🛀🏻🚿upstairs & 1️⃣toilet 🚽 & bathroom 🛀🏻🚿downstairs
Hope my sharing is helpful to you ☺️