Still due to covid-19 there is no cleaning of rooms unless requested. If requested your towels lay out side your door until next day when you take them down and ask for replacements yourself. Also your request for room to be cleaned goes undone, so far we are here 4 days and the room hasn't been cleaned. When asked about it they are apologetic about it but still no service. Hotel use to be nice but has gone down hill recently.
We chose this hotel because we had stayed at the Comfort Inn Branson Meadows previously but it was full so we tried Comfort Inn at Thousand Hills since the pictures appeared to have somewhat similar appearance as Branson Meadows so we thought (hoped) it meant it was operated by the same family. Upon arrival we noticed the same decor and then, there it was, the family photo, so we knew for sure it was the same family so we expected our stay to be good. There are advantages to this hotel for those wanting to go to the Highway 76 events since it is less than a mile (about 0.6 to 0.8 depending on direction) to get to the strip, tough be aware it is a hill whichever direction you go, so it will feel like a mile gong one way. Wear comfortable shoes. The hotel itself has the lobby on the 2nd floor though that is the floor you enter on. The first floor is the pool. The main reason to mention that is the main thing we noticed were many people that forget that so they end up going to the first floor, primarily keeping he elevator business than it would otherwise need to be. The stairway was very nice and wide, well lit, so people with luggage could easily be going up or down past others going the opposite direction. Our room was clean and comfortable. The air conditioner seemed to struggle a bit on the third day of our three night stay but it was extremely hot outside so it is likely all AC's had a similar challenge. This hotel does not provide daily in-room service which is actually fine due to health concerns. They provide hanging tags you can indicate what items you want or need and they will bring them tied up in a bag to keep it sanitary, and you can also go to the desk to get additional items, or call them and they will bring them to the room. If you want to get rid of your used towels, you can just place them outside the door. As far as trash is concerned, you can tie up the bag and leave it outside the door and they come pick them up or they have nice large trash containers near the ice machine and vending areas where trash can be deposited. They seem to have pretty regular pattern of picking up items left outside the doors as we never saw any towels or trash bags left outside any doors for long periods of time. We were fine with that at Branson Meadows and it was fine here. We needed a couple items before they delivered the sanitary bag requested items and they happily provided them at the desk. The staff are all very friendly, from the people at the desk at all shifts, to the ladies in the breakfast room (sadly we do not know their names, but they all helped and were friendly) and we were blessed with a very nice conversation with (Brandy?) who had greeted us upon our arrival the first day, was smiling every time we saw her, and we were able to talk with her a bit on a day she was leaving work for the day and hoping for some rain later that night for her cucumbers. We did not use the pool as I am allergic to chlorine but it was very visible from the dining area and it appeared to be nice and clean and many people were using it. The breakfast was a nice variety, a couple days the sausages were patties and one day was links. The eggs were perfect insofar as they are pretty fresh so are still moist, not dry. Other items included 3 fruit flavors of yogurt, cereals, oatmeals, hot chocolate (actually available 24/7 like the coffee and tea), waffles, various breads and muffins, apples, biscuits and gravy (the gravy had a very good taste) and a few other items. The ladies working in the dining areas were constantly cleaning things, brining out more things, and conversing with guests. We did notice there were no potatoes of any type during our stay so some people may want those if they are used to some the of potato - no problem for us, just an item of note. This hotel, same as Branson Meadows, has their soft drink machines priced at $1.00 so seem very budget friendly for families. There was a sign that said there were sandwiches available at the front desk and we did not even get to ask what those were about though are curious, even though we probably would not need them ourselves but would expect them to be good and priced decently based on things like the soft drink machine. Might be nice when wanting a sandwich and not wanting to leave the hotel. One final comment regarding the towels and laundry, my wife wanted to point out that the towels and everything always smelled very fresh, not with an odor as is sometimes noticeable at some places so it seems they do a good job caring for the towels. They all looked new. We look forward to staying here again.…
From the time I called to see if I could get an early check-in (phone call included "what may I do to exceed your expectations?") through 2 days' stay and check-out---they were awesome. Clean hotel, very courteous and helpful staff. There were plenty of luggage carts when needed. Great location about the middle of town where all the action is. I liked the fact that they do not go into your rooms, but give you an order sheet to put on your door to order additional room items that will be dropped at your door wrapped in plastic---what an idea!!! I just can't complain about anything about this hotel!! We will certainly try to stay there again if we go back to Branson.
Great location, easy to get in and out of during the high volume summer traffic. Room was clean, quiet, cool (we were there in July during a heat wave) and comfortable. Plenty of hot water and nice big soft fluffy towels. The staff was very helpful and helped us get show tickets. Will stay there again for sure.
Typical mid-range hotel room; 2 queen beds, microwave, small fridge; table, chair. A/C worked very well. Fridge set too high so crystals formed in anything liquid. Breakfast buffet is just okay--scrambled eggs are wet and they only have oatmeal in instant packets, not a vat of freshly prepared oatmeal as many other Branson hotels do. What sets this Comfort Inn apart is both its perfect location and the friendliness of the staff--from those at the front desk, to the maids, to Beth in the gift shop. Very friendly and helpful staff.
The friendliness of the staff was outstanding! Their smiles, their offers to to help and meet our needs...many of the staff went out of their way to make our stay as "comfortable" as possible!! One of the ladies at breakfast smiled the whole time and repeatedly asked if there was anything we needed! The front desk responded immediately to any request! The room was very clean and comfortable! It is also at a convenient location in Branson! Pool was really nice! A wholesome, positive experience!!
Our room was very nice, clean and very comfortable. The breakfast is a full meal not just coffee and donuts ! Coffee 24/7 very friendly staff and excellent room service ! I would definitely stay here again on my next trip ! They only have 1 elevator, but never had to wait for it !
Absolutely no negatives from check in to check out. The hotel is convenient to the 'mid-strip' shows but far enough off Rt 76 for it to be very quiet. Room was very clean and comfortable, bed and pillows were comfy, bathroom was clean with large soft towels. Very good breakfast in the morning. Check in and check out went perfectly. We'll stay there again on our next visit.
The rooms are very clean. never no problem with noise. Very easy to come and go. the hotel staff very willing to help with anything. Beautiful decorated. The breakfast was delicious. this was my third time to stay here due to excellent service.
Would have given 5 stars but they missed my wake up call. Luckily, I set my I phone to wake me up. We were with a group of 41 and the check in was almost flawless. There was a minor glitch in that they sent the wrong luggage bags to my room. Rooms are quiet, clean, and comfortable. Breakfast met the needs of my Mrs. All in all, a pleasant stay.