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Chateau on the Lake Resort Spa & Convention Center

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415 North State Highway 265, Branson, MO 65616-8954
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
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US$219
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Free cancellation until 08/08/21
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US$219
US$179
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Free cancellation until 08/08/21
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Chateau on theLakeUS$219
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Traveler (848)
Room & Suite (498)
Dining (157)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Contactless check-out
Updated 10/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 10/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 139 hotels in Branson
Location
Cleanliness
Service
Value
Travelers' Choice
Branson's only AAA Four Diamond resort hotel, sits high upon a hill overlooking the pristine waters of Table Rock Lake. The resort amenities include but not limited to; our 14,000 sq. ft. Spa Chateau, Kids Club (seasonal), Chateau Marina (seasonal), two lighted tennis courts, a year round nature trail, a year round indoor pool and hot tub, outdoor pool and hot tub (seasonal), full concierge service, multiple food & beverage outlets and 42,500 sq. ft. of meeting and banquet space. On the Lake ~ In the Mountains ~ Beyond the Ordinary.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Wifi
Paid internet
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
Salon
Baggage storage
Concierge
Gift shop
Non-smoking hotel
Shops
ATM on site
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
VIP room facilities
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Marina View
Languages Spoken
English
3941Reviews34Q+A100Room tips
Traveler rating
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  • 154
  • 97
Time of year
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Popular mentions
travel4biz2020 wrote a review 26 Jul
Lindale, Texas6 contributions4 helpful votes
Everyone around us checking out were angry and disgusted with this place. you can't get any rest here, loud music is piped in everywhere, we could hear it from the 7the floor, drunks handing out with coolers at the pool, where the kids are! Run down, jacuzzis are broken, one has broken tiles laying all around.horrible $40 breakfast, No internet, TV wouldn't work, rags for towels, not even a clock in the room! Very nasty assistant manager, who couldn't show us where it's written about hidden charges. The spa manager told me to come early to enjoy the jacuzzi, what jacuzzi, both broken! We left early! and refused to be charged for the rest of the booking. AND THIS HOTEL IS NOT ON THE LAKE!
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Date of stay: June 2021
Rooms
Location
Service
Room Tip: Sound travels up from loud speakers over the Pool, we were on the 7th floor
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1 Helpful vote
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Response from Hotel Management, Owner at Chateau on the Lake Resort Spa & Convention Center
Responded 4 days ago
Dear Liz J, We aim to impress, so I'm very sorry that you did not enjoy your stay. Our hotel is located on the lake. We try to be as transparent as possible regarding our amenities and fees; I regret that we let you down in these areas. The details definitely do make a trip and my apologies for missing the mark. Your feedback provides many areas that we can work on in order to improve our guest experience. Thank you for staying with us and for your time in reviewing our resort. Sincerely, Jon A. Davidson General Manager
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jesslei2021 wrote a review 22 Jul
Scottsdale, Arizona3 contributions3 helpful votes
This used to be the best hotel in town but sadly it has gone downhill. The hotel lobby is beautiful but the rooms are extremely dated and falling apart. We stayed on a Monday and didn’t know prior to booking that there is zero food available on mondays. None of their restaurants are open mondays and they suggested we call a food service delivery company. They moved our room twice because in the first room the light in the bathroom kept going on and off while I was showering, and the 2nd room the shower didn’t even work. We were supposed to get a refrigerator and they never brought one, we were informed later that they had none available. We were on the ninth floor with a beautiful view exert that the sliding door was broken so I was afraid my toddler was going to open it and fall. My husband needed extra blankets and pillows and we were told they had no extras for him. Needless to say we cut our stay short and left early the next morning. We ended up staying in a hotel at the Landing which was 100 times better.
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Date of stay: July 2021Trip type: Traveled with family
2 Helpful votes
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Response from Hotel Management, Owner at Chateau on the Lake Resort Spa & Convention Center
Responded 1 week ago
Dear jesslei2021, We sincerely apologize that we did not provide you with the exceptional stay you've come to expect from past visits. We look forward to extending all our amenities as we strive to reach pre-pandemic staffing levels. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Jon A. Davidson General Manager
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Momike55 wrote a review 19 Jul
West Plains, Missouri194 contributions45 helpful votes
Chateau on the Lake offers great views of Table Rock Lake. However, following the pandemic, they have not yet been able to get back to the same level of quality that they had previously. The communication seems to be lacking, and guests should take that into consideration. Lack of adequate staffing or inexperienced staffing may be the issue, and hopefully it will get back to its previous level. Great venue. I hope that it makes it all the way back.
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Date of stay: July 2021
Location
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Get a lake view room on the higher floors if possible.
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2 Helpful votes
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Response from Hotel Management, Owner at Chateau on the Lake Resort Spa & Convention Center
Responded 1 week ago
Dear Momike55, We appreciate your choosing us and are glad that you enjoyed your visit overall. We are diligently working on getting our staffing back to pre-COVID levels. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Sincerely, Jon A. Davidson General Manager
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lauren d wrote a review 6 Jul
Hoffman Estates, Illinois14 contributions5 helpful votes
We stayed at the chateau for 7 days in June. Pros: beautiful grounds, great pool, marina amenities free to guests (kayak, pedal boat), Bonnie the bartender, room size, free laundry facilities Cons: check in starts at 4 but our room wasn’t ready til 6, no housekeeping, took 12 hours and 3 calls to get TP and towels, crane outside our “Mountain View” balcony, no restaurants open during the week It’s a beautiful hotel but the lack of service and amenities would have me seriously question whether to recommend or even stay again. I see the manager commenting on all these posts. Rather then comment with apologies, you really should change they way you do service.
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Date of stay: June 2021Trip type: Traveled with family
4 Helpful votes
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Response from Jennifer Donahue, Owner at Chateau on the Lake Resort Spa & Convention Center
Responded 3 weeks ago
Dear laurend742, I'm glad you enjoyed our beautiful setting, outdoor amenities, and service. I'm very sorry that we did not have a room ready for your arrival. We are continuing to reopen our amenities and build up our staff to pre-COVID levels as we move past the pandemic. Thank you for choosing us and we hope that you will reconsider a return stay. Sincerely, Jon A. Davidson General Manager
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Jennifer S wrote a review 4 Jul
1 contribution5 helpful votes
Booked a room here for the 4th of July weekend for four nights with my stay beginning on Saturday evening. When I arrived Sunday morning at 7am and tried to check in (after crashing on my parents couch because we'd been up late watching pre-4th fireworks and drinking Saturday evening) , they had resold my room and had none available for me to use until after 12pm on Sunday. When I explained that they should credit me the nightly fee because they didn't have a room available for me to use when I tried to check in - they told me I had to call them Saturday evening to let them know I would be checking in late and would only offer me a 50% refund. I have reread the fine print in my reservation and nowhere does it state that I must check in (regarding my check in) prior to a specified time. Obviously, had I known, I would have taken 5 minutes out from the festivities to call. I've done extensive traveling where due to delayed flights or other circumstances, check in happened much later than the 4pm check in time and never (not once) have had this happen. I'm so disappointed as I have wanted to stay at the Chateau for several years but canceled the rest of my stay because I can't support a business with such ethics. The manager Jennifer tried to compare my hotel room to a flight. The only difference is with flights - you know exactly when you have to check in. Furthermore, the flight industry has the lowest customer experience ratings in all of hospitality. To try to compare the Chateau to an airline - well, isn't setting the bar very high. I asked Jennifer, if this was their policy, why they didn't call me to check in to see if my plans had changed to which she replied "we don't call on no shows". I wasn't a "no show", I was a "not yet to show". I have a vacation rental in Lake Tahoe and would never, ever treat a guest this way. The even sadder and short sighted thing is I very likely would have been a repeat customer (as our family has expanded and we no longer have enough room at my parents' house) for our annual summer trip. I will also be telling all of my parents' friends and neighbors about my disappointing experience. Negative publicity, lost revenue for the remaining 3 nights of my stay and the loss of a returning guest all for $200. My suggestion is if that's your policy, and you are at 100% capacity, call your guest prior to reselling their room or at least make them aware that this is your policy. Incredibly disappointed, Jennifer Shoup, CPA
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Date of stay: July 2021
Service
4 Helpful votes
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Response from Hotel Management, Owner at Chateau on the Lake Resort Spa & Convention Center
Responded 3 weeks ago
Dear K8772HLjennifers, I'm so sorry for any confusion. When guests don't check in on their scheduled day of arrival, it is counted as a no-show and that room is then released for sale. This is industry standard. We sincerely regret your frustration and value your feedback. We hope that you will consider a return visit. Sincerely, Jon A. Davidson General Manager
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PRICE RANGE
US$160 - US$299 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
chateau on the lake hotel branson, chateau on the lake resort and spa, chateau lake
LOCATION
United StatesMissouriBranson
NUMBER OF ROOMS
301
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Frequently Asked Questions about Chateau on the Lake Resort Spa & Convention Center
Which popular attractions are close to Chateau on the Lake Resort Spa & Convention Center?
Nearby attractions include Dean Z - the Ultimate Elvis (3.8 km), The Petersens (5.0 km), and The Haygoods (3.8 km).
What are some of the property amenities at Chateau on the Lake Resort Spa & Convention Center?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at Chateau on the Lake Resort Spa & Convention Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Chateau on the Lake Resort Spa & Convention Center?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Chateau on the Lake Resort Spa & Convention Center?
Conveniently located restaurants include The Keeter Center, Pickin Porch Grill, and Hungry Hunter Restaurant.
Are there opportunities to exercise at Chateau on the Lake Resort Spa & Convention Center?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Chateau on the Lake Resort Spa & Convention Center?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Chateau on the Lake Resort Spa & Convention Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Chateau on the Lake Resort Spa & Convention Center offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Chateau on the Lake Resort Spa & Convention Center?
Many travellers enjoy visiting The Shepherd of the Hills (6.3 km).
Does Chateau on the Lake Resort Spa & Convention Center have any great views?
Yes, guests often enjoy the harbour view available here.