Worst hotel experience ever (I'm 60)! After moving in and unpacking found that most of the lights in the room did not work and the only wall outlet by the bed did not work (I use a CPAP machine- which had to be plugged into the bathroom outlet so the CPAP could sit on the bed with me). Phones had to be plugged in across the room. Breakfast- biscuits and gravy- gravy had consistency of water. Bagel, one bite and threw it out- at least a month old. Waffle mix also consistency of water. Told manager needed to change rooms. Since everything was unpacked it took over an hour to move (only in Branson a day and a half on vacation- so much for enjoying the stay). New room- one half of the two electrical outlets between the bed worked, two lights not working, shower door so off kilter wife couldn't open or close it, and dead bolt to the front door would not latch due to being misaligned. Microwave looked like a ten year old took a hammer to the top. THEN- wife found a tick crawling on her while laying in bed! Manager useless, never apologized or offered any solutions. Tried to blame employees and past customers for not complaining. Called Red Roof Corporate- they called manager. He offered 20% discount, then charged credit card the full amount. Manager and corporate totally useless.…
So, maybe we got the raw end of the deal because there are many good reviews and 1 of the two rooms we got was in good shape. Our room however was falling apart. The toilet paper holder was coming out of the wall, the shelf in between the two beds was falling off the wall and crooked. Clearly a dog had been left in our bathroom at some point prior to our visit so the door jam against the wall was ripped up. Unfortunately there was also quite a bit of junk around the walls that could have been vacuumed if payed a bit more attention to. Not a horrible experience, the staff was kind, breakfast was simple, but good, and like I said the other room was in good shape, beds were clean and in good shape. Just unfortunately seemed we got a room that needed a little help.
So, I don't normally complain about anything. This place, though, deserves complaints. The manager should be fired. He was loudly yelling at his staff for doing their job. It was so severe that I had to step out of my room and correct him for his attitude. That was the worst part. I mean, I can get over the cold showers, lack of repairs to the rooms, and the cold breakfasts. Telling at your staff is a bridge you do not cross
Very pleased with our stay at Red Roof! Traveled with pet, hotel very clean, no smells of pets. Room very clean. Property grounds well lit up at night time, felt very safe returning after dark. Staff was exceptional, breakfast very nice to start the day. Would highly recommend!
Shannon and Mandy were very helpful, friendly, and committed to making things work out for the best. I say this up front because this review could have easily been a bad one without them taking care of the guest. I made reservations through another company and was assured that everything would be in order. As luck would have it, while on the highway headed to Branson, the hotel called to let me know that the pool was down and if we still wanted to stay. Obviously, since we were on the road and had show tickets, we could not cancel out. I called the other company to see if they could find us a place with a functioning pool since it was important to my teen. After an hour, they said there were no rooms available and to make the best of it. That was my intention at this point, and we continued. Our reservation paperwork and email clearly stated that we were getting two rooms both double queens with one being handicapped. I treated my mother-in-law for vacation, and she is wheelchair-bound. They did not have adjoining rooms but that was not a deal-breaker. When we got to the rooms, we did not have the double beds that I paid for. I spoke to Mandy at the front, and she assured me that the booking company had made the mistake because the hotel did not have handicapped rooms with double beds at all. She called the booking company, and it was suggested that since they also did not have rollaway beds to go to Walmart and grab an air mattress. Sorry, I was not paying for a room that was going to use an air mattress and I suggested that we receive a third room, so everyone had a bed. I had paid for this and made my reservations 90 days out. After a pause, the booking company agreed to allow this, and Mandy expressed that it was the right thing to do. She apologized multiple times for the issues and hoped it would not spoil our stay. She was genuinely interested in making sure that despite no pool and room issues that we were happy. I felt like she had pride in her job, and it was important to satisfy the guests. I saw Shannon the following morning working with her housekeeper on rooms. She told me she was sorry about the issues we had dealt with and hoped all was acceptable. Again, I found someone who cared about her job and the guests. She told me that she was shorthanded in housekeeping and needed to help clean rooms for the guests. Every time I saw Shannon over the next several days, she was working with a smile and sweat coming off her brow. Being a manager for over 30 years, I know how important it is for your team to see you leading by example and willing to get your hands dirty. The rooms were smaller than I imagined but the condition was very good. I could tell that proper maintenance and repairs were a priority and they were clean. The shower was deceptively large, and I would enjoy having it at home. Great water pressure and ample hot water made showering awesome. This is not a luxury hotel and does not try to be, but I found it a place I would gladly stay again and recommend. We slept in each morning, so I have no input on the breakfast to share. I will say that this is a pet-friendly location and after seeing tons of dogs, there was not one dirty pile found anywhere. Our vacation stay at the Red Roof Inn could have been a disaster and bad review, but the commitment of the staff made it enjoyable. In a day when people just go to work and fake it through the shift, I found people that were more interested in making the best of it. We need more experiences like this. Thanks, Shannon and Mandy for doing your job right.…
Pros - room and hotel were clean. Beds comfortable. Air conditioner worked well. Fairly quiet.Hotel staff helpful and friendly. Small breakfast served. Cons - bathroom was very run down. Door handle off of shower door. Shower has small water flow and patches all over shower. Adjoining sink cracked. Odd smell in room almost as if there was some sort of freshener in the air conditioner vent. No housekeeping on the 2nd day(no new towels or soaps). Vending and ice machine on 3rd floor only. For the price it was ok. But it's definitely not a 5 star as everyone has noted. I think there are other hotels around that are more updated.
Hospitality is/was top notch. Love the couple who is running the place. We felt so welcomed! The hotel is pet friendly. Shannon and her assistant named Autumn go above and beyond. Thank you Red Roof Inn for the hospitality.
This place is so friendly, very clean, pet friendly, surprised they had breakfast witch is great because some places don't. They are working on making this place great 🌞 I love the environment. And the front always smells clean and looks nice in the lobby. Thx for making my stay great!
We stayed two nights at the Red Roof in Branson, MO. The manager, Shannon, was super friendly and helpful. Her staff is the same. Lately, we’ve not come to expect good customer service but we were pleasantly surprised! In addition, the lobby was immaculate, and the breakfast station was clean and well-stocked. I’m a coffee drinker, so I appreciated the coffee on demand 24-7 station. The hallway carpet leading to our room was clean and the hallways had a pleasant, welcoming fragrance. Since this is a pet friendly hotel, I never know what to expect in the rooms, but yet again, we were pleasantly surprised. Everything looked clean and well-maintained. The beds are super comfortable!! We experienced two great nights! The price, the cleaning standards, and the friendly staff make this hotel one of the best in Branson!…
RUN - don't walk - AWAY from this DUMP! The lobby looked like and smelled like a waiting room at a gas station - the hallways were the same - filthy carpeting and filthy walls. THE ROOM WAS FRIGHTENING. If it wasn't so late at night when we checked in, we would have left. No way would we ever come back to this DUMP. How this place ever got the good reviews it did, is beyond me. People must have confused this dump for someplace else! THIS PLACE IS AN ALL TIME DUMP! This dump is not fit for human habitation. This dump really needs to be condemned.