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All reviewsthe pearl street grillford museumroad noisepublic museumwithin walking distanceacross the riverbars and restaurantssmall bathroomvan andellobby bardevos placeconvenient locationroom was clean and comfortablepool and hot tubdefinitely stay here againchecking insink
I have stayed at a number of Holiday Inns (I have a Platinum Elite status) and this was by far the worst one. For the price, we had higher expectations. I understand it's close to downtown Grand Rapids, and that was the only attractive element...More
My wife and I stayed here with our four month old son. Check in was easy, the room, indoor swimming pool, and common areas were clean and very modern, and the price was unbeatable in the downtown Grand Rapids area. We had a good time...More
The hotel is in a great location to visit breweries, restaurants, and museums. The rooms are a little older but ultimately they were clean. The $5 breakfast was a really great option and was very good for hotel food. Hotel staff was very kind and...More
We had an unusual circumstance while traveling and found the front desk personnel went out of their way to help with our disappointment even though it had nothing to do with the hotel. HIghly recommend their customer service and the hotel itself. Nice location about...More
The Hotel itself seems fine. But the lack of customer service is appalling. When setting up the reservation for a six day business trip, I made sure to ask for a fridge in the room since I have dietary restrictions that require me to bring...More
1 Thank thehojdas
Response from disdc, Front Office Manager at Holiday Inn Grand Rapids DowntownResponded 3 weeks ago
I'm so glad that we were able to get everything worked out during your stay and chalk everything up to one big misunderstanding! We can't wait for your next stay!