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Fort Pontchartrain Detroit, a Wyndham Hotel

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2 Washington Boulevard, Detroit, MI 48226-4421
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$399
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Fort Pontchartrain Detroit, a Wyndham Hotel
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#18 of 38 hotels in Detroit
Location
Cleanliness
Service
Value
GreenLeaders Bronze level

Looking for a place to stay in Detroit? Then look no further than Fort-Pontchartrain Detroit by Wyndham Downtown Riverfront, a family-friendly hotel that brings the best of Detroit to your doorstep.

Fort-Pontchartrain Detroit by Wyndham Downtown Riverfront is a family-friendly hotel offering a flat screen TV and air conditioning in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

The hotel features a concierge and room service. Plus, guests can enjoy a pool and a lounge, which have made this a popular choice among travelers visiting Detroit. For guests with a vehicle, parking is available.

Given the close proximity of popular landmarks, such as Ford Field (0.7 mi) and Little Caesars Arena (1.0 mi), guests of Fort-Pontchartrain Detroit by Wyndham Downtown Riverfront can easily experience some of Detroit's most well known attractions.

Detroit has plenty of seafood restaurants. So when you’re here, be sure to check out popular spots like Fishbones, Joe Muer Seafood, and Eastern Market Seafood Co, which are serving up some great dishes.

If you’re looking for things to do, you can check out Detroit Downtown (0.2 mi), Detroit RiverFront (0.5 mi), or Comerica Park (0.7 mi), which are popular attractions amongst tourists, and they are all within walking distance.

We’re sure you’ll enjoy your stay at Fort Pontchartrain Detroit by Wyndham Downtown Riverfront as you experience everything Detroit has to offer.

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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Business Center with Internet Access
Conference facilities
Baggage storage
Paid private parking on-site
Wifi
Indoor pool
Heated pool
Restaurant
Vending machine
Rooftop bar
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English
1384Reviews48Q+A100Room tips
Traveler rating
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Popular mentions
Heather W wrote a review Dec 2021
Fenton1 contribution
We had family in town for a show at Little Caesars Friday night and picked the Pontchartrain to stay at. The room was ok however my husband stepped in something sticky on the carpet as you walked into the bathroom and it literally took his sock off. Gross! There were no cups in the room for coffee or water. When we returned from our show Friday night the front door was locked with a hand written note telling us to use the other entrance. Well it was POURING RAIN and our taxi had already left before we saw the note. I called the front desk and the woman did come open the door for us but gave us attitude for it. Seriously? We were paying $340 a night! When we left Saturday we took the elevator (we were on the 8th floor) and when it started down it felt like we went 15 floors down then it slammed stopped and the doors would not open. When they finally did we had only went down 1 floor so needless to say we got out and took the stairs. I told the front desk women all this and they seemed mildly interested. Offered us free coffee in the lobby (since we had NO cups in the room) and when we went to get some it was all gone. Seriously just awful experience. We won’t be recommending this hotel to anyone we know. We have also sent this email twice to the hotel and no one has reached out to us about it. Terrible customer service.
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Date of stay: December 2021Trip type: Traveled with family
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Michael F wrote a review Oct 2020
Rapid City, South Dakota170 contributions80 helpful votes
Hotel's Favorite
We stayed here while in town for business. We stayed in one of the updated rooms on the 22nd floor with a view of the river. The room was very nice and clean and the bed was very comfortable. The staff was very friendly.
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Date of stay: September 2020
Rooms
Location
Service
Trip type: Traveled on business
2 Helpful votes
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Wedge wrote a review Nov 2021
Tacoma, Washington47 contributions14 helpful votes
The absolute MOST DIFFICULTTY making a reservation! Took over 50 minutes on hone, going through 3 different persons - the first couldn’t even get computer turned on! Turned n? Why wouldn’t it already be fired up in reservation office. Then two different people couldn’t find block of reservations, even their supervisor had difficulty! Arrival at hotel revealed a tired property, with well-worn room carpets and “cottage cheese” ceilings, from the last century. Then even though we are staying continuously for 6 days they have us under 3 different reservations and our confirmation number changes 3 times, our keys expire 3 times and maid services have to be noticed of our Covid protocols 3 times as, get this! The property has no safety protocols. The “fully hot” breakfast is lame; the chafing dishes held tired shriveled items that were barely warm and all service is, you have to carry” coffee, plastic bottle of water, plastic utensils and food to table but no tray, no offer to help. Calls for incidentals to front desk go into limbo or somewhere unknowable for interminable times and there is no concern or sense of urgency to satisfy any request. The incredible amounts of time a guest has to spend in line, on the phone or waiting, are just assumed to be normal. But it ISNT normal for a professional urban hotel. It is just main poor training and lack of hospitality management. In other words, it seems that customer service is not a very well ingrained aspect for ANY of the staff here, front desk, back office, or facilities. Granted, they took over the Crown Royal property just a couple months ago, but this experience is WAY BELOW, what one would expect for a quality property or Wyndham! No enforcement or explanation of any safety protocols.
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Date of stay: November 2021Trip type: Traveled with family
Room Tip: If you don’t want to spend inordinate amounts of time explaining trying to get basic service, NOT...
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Misterphotographer wrote a review Oct 2021
McLean, VA25 contributions9 helpful votes
+1
I generally write only good reviews and I hate to do this, as I'm sure they're having a hard time getting good help during covid, but I think it's astonishing that they can get away with charging what they do for this place. Dirty elevators. Room doors about to fall off the hinges. A shower so small that I'd bump my elbows constantly. Nice ladies at the front desk, and a maintenance guy I ran into was super nice, but folks at the breakfast buffet acted like I was interrupting private time--obviously not trained on how to properly greet and serve. I don't need to be coddled, but I do expect some courtesy--especially at around $300 per night total. Check-in required paper forms to be filled out on a clipboard with a pen that everyone is using. The TV remote in my room was visibly filthy--I used several alcohol wipes to clean it. There was a pubic hair on my sink when I arrived in the room, and I later found a bottle of K-Y lubricant behind the curtains in the window. (Can't make this stuff up!) I was too tired to change rooms after partially unpacking when I first arrived. Thankfully I didn't have to pay for this room (client I was traveling with did) because I would've been pretty upset. Almost forgot-- the bed was EXCELLENT, I'm pleased to say, and thankfully I never heard any sounds at night, except someone yelling in the hallway early.
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Date of stay: September 2021
Location
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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NJA wrote a review Sep 2021
Bradenton, Florida72 contributions78 helpful votes
My wife and I were in Detroit to see the Tigers and Lions over the Sept 10th weekend and chose the Hotel Pontchartrain. Everyone was super nice and the complimentary breakfasts on Saturday, Sunday and Monday was an unexpected surprise. It was very affordable compared to the some of the other hotels that were within walking distance to the stadiums, downtown and the Riverfront. With that said, it's not a 5 star hotel with all the amenities but was decent for the price.
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Date of stay: September 2021
2 Helpful votes
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PRICE RANGE
US$147 - US$406 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Crowne Plaza Detroit Convention Center
LOCATION
United StatesMichiganDetroitCBD
NUMBER OF ROOMS
367
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Frequently Asked Questions about Fort Pontchartrain Detroit, a Wyndham Hotel
Which popular attractions are close to Fort Pontchartrain Detroit, a Wyndham Hotel?
Nearby attractions include The Guardian Building (0.2 km), Trapped in a Room with a Zombie (0.2 km), and Campus Martius Park (0.4 km).
What are some of the property amenities at Fort Pontchartrain Detroit, a Wyndham Hotel?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Fort Pontchartrain Detroit, a Wyndham Hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fort Pontchartrain Detroit, a Wyndham Hotel?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Fort Pontchartrain Detroit, a Wyndham Hotel?
Yes, paid private parking on-site, paid private parking nearby, and valet parking are available to guests.
What are some restaurants close to Fort Pontchartrain Detroit, a Wyndham Hotel?
Conveniently located restaurants include Dime Store, Lafayette Coney Island, and The Apparatus Room.
Are there opportunities to exercise at Fort Pontchartrain Detroit, a Wyndham Hotel?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Fort Pontchartrain Detroit, a Wyndham Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does Fort Pontchartrain Detroit, a Wyndham Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Fort Pontchartrain Detroit, a Wyndham Hotel?
Many travellers enjoy visiting The Ford Piquette Avenue Plant (4.7 km), Motown Museum (5.2 km), and Willistead Manor (3.2 km).
Does Fort Pontchartrain Detroit, a Wyndham Hotel have any great views?
Yes, guests often enjoy the harbour view available here.