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Extended Stay America - Detroit - Dearborn

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260 Town Center Dr, Dearborn, MI 48126-2705
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Traveler (23)
Room & Suite (33)
Dining (2)

About

#12 of 19 hotels in Dearborn
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Wifi
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
Vending machine
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Room features
Air conditioning
Kitchenette
Microwave
Room types
Non-smoking rooms
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Location

Full view
37Car recommended
Grade: 37 out of 100
16Restaurantswithin 1 km
1Attractionwithin 1 km
106Reviews2Q+A17Room tips
Traveler rating
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Ahmed S wrote a review 19 Jul
7 contributions
+1
Hello everybody I do not recommend to anyone to stay in this hotel very nasty very bad does not have any good service we arrived July 4, 2021 and we left July 19 no one clean our rooms they not change the sheet Did not change the pillow cover they not change the towels the trash room it’s fully you cannot open the door of the trash room because it’s full customer service is really bad the general manager when I ask him about cleaning my room this is what is the six times to ask of the reception when I was like two complain with the general manager there he told me if you like it you like it you don’t like it leave and get other hotels I have a proof of all this issue it is very nasty hotel Elevator very nasty front desk very nasty carpet nasty outside garbage nasty I cannot believe this it is a hotel
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Date of stay: July 2021
Location
Cleanliness
Service
Trip type: Traveled on business
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Response from ESA GM, General Manager at Extended Stay America - Detroit - Dearborn
Responded 1 week ago
Thank you for your candid evaluation. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
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Kourtney L wrote a review May 2021
1 contribution
My stay here has been nothing but pleasurable. The staff are very friendly and really go above an beyond for their guest. Ben , Muneeb, the general manger Chesly totally amazing!! I recommend you stay here 10 outta 10
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Date of stay: May 2021Trip type: Traveled with family
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Response from ESA GM, General Manager at Extended Stay America - Detroit - Dearborn
Responded 1 Jun 2021
Thank you for posting your kind review of Extended Stay America . Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit Detroit.   Sincerely, Hotel Management
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Thelma Carter wrote a review Feb 2021
1 contribution
I have no complaint, The staff made my stay there very welcoming. In spite of my situation. The staff was very pleasant and helpful. I would recommend Extended Stay to friends and and family,Had no real issues. What ever i needed they were very helpful in providing.
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Date of stay: February 2021
Location
Service
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Response from ESA GM, General Manager at Extended Stay America - Detroit - Dearborn
Responded 17 Feb 2021
Thank you for reviewing your stay at Extended Stay America and also for recommending us to fellow travelers. We are sorry about the circumstances that brought you to us. However, we are glad a difficult day was made better by our devoted staff. We endeavor to go above and beyond to ensure our guests have a memorable experience. Your compliments are not only rewarding but also encouraging. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
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Bill Q wrote a review Dec 2020
San Diego, California1 contribution
I booked the reservation for my wife who traveled back to Dearborn.. She video called me to show me that the TV had no signal. Wi-FI was so weak that it used her mobile data. She showed me the black mold under the lip of the sink. And when she went to the desk to ask where she could buy a bottle of water, she was told the vending machine, but there was a sign on it that said it was out of order. And the worst was that the phone in the room did not work, which is a huge Fire Life Safety issue. The rate was the best in the area. Now I know why. I recommend staying somewhere else.
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Date of stay: December 2020
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Detroit - Dearborn
Responded 8 Dec 2020
Bill, thank you for your review. We apologize for the disappointing stay your wife had with us and regret the inconvenience she encountered. Your feedback concerning the vending machine and the phone has been shared with our maintenance team to make the necessary repairs. Also, we have alerted our internet service provider to address the problems with the Wi-Fi. We hope you will return so we can make it up to you. Sincerely, Hotel Management
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TiniTrio wrote a review Nov 2020
Taylor, Michigan23 contributions2 helpful votes
+1
I checked IN and OUT within an HOUR!! *PICS AND VIDEOS SAY EVERYTHING!** This was the SHORTEST time at EXTENDED STAY hands down! I have stayed at MANY hotels through traveling or for "staycations" with my kids. This was up there with one of the MOST disgusting, unhygienic, DANGEROUS rooms I've seen! - Masks were NOT enforced - SMOKERS were allowed to stand right outside the entrance (I have asthma) - there was FOOD on the kitchenette floor - The laminate was peeling off of the countertop - The fridge and stove (along with all other door openings) were COVERED in FILTH! - My 7 yo son pulled something out of from under the bed that "looked" like a SOCK See Photos and Vids for FULL DISCLOSURE!
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Date of stay: November 2020
Location
Cleanliness
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1 Helpful vote
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Detroit - Dearborn
Responded 12 Nov 2020
Please accept our sincere apologies for the disappointing stay you had, and we regret the housekeeping issues you encountered. We have taken note of your comments and have shared it with the appropriate team to be more diligent going forward so we can improve our guest experience. Also, we are sorry for the issue you mentioned. We realize the importance of all the safety measures in this unprecedented situation, and we will ensure all such guidelines are being followed. We do hope you consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
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PRICE RANGE
US$78 - US$109 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay dearborn, dearborn extended stay
LOCATION
United StatesMichiganDearborn
NUMBER OF ROOMS
93
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Frequently Asked Questions about Extended Stay America - Detroit - Dearborn
Which popular attractions are close to Extended Stay America - Detroit - Dearborn?
Nearby attractions include Henry Ford Estate (1.2 km) and Fairlane Town Center (0.5 km).
What are some of the property amenities at Extended Stay America - Detroit - Dearborn?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at Extended Stay America - Detroit - Dearborn?
Guests can enjoy free breakfast during their stay.
Is parking available at Extended Stay America - Detroit - Dearborn?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Detroit - Dearborn?
Conveniently located restaurants include TRIA - An American Brasserie, P.F. Chang's, and Red Robin Gourmet Burgers.
Are any cleaning services offered at Extended Stay America - Detroit - Dearborn?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - Detroit - Dearborn?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Detroit - Dearborn?
Many travellers enjoy visiting Henry Ford Estate (1.2 km).
Is Extended Stay America - Detroit - Dearborn accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.