This trip was a gift from my father which was all paid for, and upon arrival they up charged me to my debit card at 11:55 pm while I was asleep. I asked the front desk to reimburse this amount and still haven't seen anything money. It's been about a week. What, are they using the money is their interest fund? Their prices are crazy, and they don't even have service every day. Don't get a room facing the indoor pool as there are lights that don't go out until midnight.
My wife and I decided to come out to Cape Cod for a midweek stay ladt minute. Being early June we had no trouble just showing up at Four Points in Eastham and getting a nice room at midweek rate. The rooms are always clean and updated. The bed was comfy and the restaurant did a very good breakfast. The bonus was a charging station for our hybrid car. They have indoor and outdoor pools. I know I must be getting old, but the Four Points Sheraton in Eastham has it all in the way of creature comforts. So I’ll pass on the dune shack and keep my tent in storage, thank you very much.
Just got back from a getaway to the Cape. Even pulling in to the lot it’s a little lack luster. It was a Monday and they had a room ready before check in. Hubby booked a pool view. The rooms with balconies face the indoor pool. Any rooms facing the parking lot and outdoor pool have no balcony. The room overlooked tables and what looked like an area that leads into the restaurant area. Very dark and dismal. We were there for 4 days and this is where they put us?? Mind you housekeeping was changing over many rooms from the weekend. Back to front desk and they moved us to another room that at least had a balcony with a view of the front of the pool. The outlets for the USB ports and plugs on the main table (4 outlets) didn’t work. We just used the 2 outlets in the wall. The lamp in the corner was just unplugged lying on the floor as the outlet was taken up by a huge plug for the A/C. The 2 USB’s on the table between the beds didn’t work, just the 2 outlets worked. We found ourselves sharing chargers for 4 days. Ridiculous! The bathroom had an awful stench of body odor/mildew. I had to go purchase an air freshener. The room itself was clean. Outside pool was freezing but huge and clean. The indoor pool was nice. Online it said the connecting restaurant was open all meals but turns out it was only open until 10:30am for breakfast. The good is it was clean, close to Orleans where we found ourselves most the time, and the indoor pool. As Marriott Bonvoy Gold Elite we will not return. …
On the plus side our room was super clean and tidy. The staff was friendly, professional and quick to respond. But wow, the design of this place is depressing. Other than the lobby this hotel felt dreary and institutional. Our room was poorly lit with dark carpeting and painted cement walls. We had a poolside room that overlooked the indoor pool, meaning no daylight and if we wanted any privacy day or night we had to keep the shade down. Hallways felt cold with stale air drifting in from the indoor pool. Also the mattresses were much too soft, almost like a hammock. Not what you'd expect from a Bonvoy property.
Perfect. My husband booked this hotel for a last minute get away for Mother’s Day. We have driven by this hotel many times and this was our first visit. I had no idea there were tennis courts, an outdoor AND an indoor pool. The gym is excellent - spacious, well equipped and clean. We are a family of four so the larger room (ask for it) was perfect. We didn’t eat in the restaurant but availed of the free coffee in the lobby. There are coffee machines and fridges in the room too. Bed was super comfortable and I need to get the brand of pillows. They were wonderful.
The very few times that I’ve had a major issue with a hotel stay, I’ve informed/ discussed with the manager and/or the front desk directly. This is the case with our 2 night stay at 4 Points Sheraton Eastham, Massachusetts in September 2021. We visited Cape Cod for a whirlwind weekend of family reunion events on Friday night, Saturday and Saturday night of our stay. Upon checkout on Sunday morning, I asked to speak to the manager about the prevalent mold and companion smell in our room, to the extent we would not use the mold filled air conditioning unit. Dan, the person at the front desk, responded that I could speak with him, which I did, very courteously. He said he would have the hotel look into it, get back to us, and credit points back to my husband’s Marriott Bonvoy account. During our conversation, I also sent photos of the mold on/in the air conditioning unit to the email address Dan provided. We didn't hear back from 4 Points Sheraton Eastham as their representative Dan had stated we would. In addition to the front desk contact, I contacted them - via email in late September providing a detailed description of the mold issue, - via email again in October, - via letter sent through US mail in November to 4 Points Sheraton Eastham and a copy to Marriott Guest Services. As of April 14, 2022, seven months later, I’ve not heard anything back from 4 Points Sheraton Eastham or from Marriott Guest Services. There have been zero points credited to my husband’s Marriott Bonvoy account, as well. In summary, 4 Points Sheraton Eastham is not recommended due to mold in the room air conditioning unit and the hotel's lack of care for and attention to customer concerns. Attachments include my written correspondence to 4 Points Sheraton Eastham and Marriott Guest Services, and photos of mold in the room air conditioning unit.…
We were unfortunate enough to stay while there was a youth hockey tournament in town. The players were loud yelling and slamming doors until almost midnight. The adults with the tournament were in the lobby drinking and not supervising. The hotel desk person in charge did not get things calmed down until we suggested the police be called.in fact, at one point, we were told that if we had not booked through our Marriott membership and called the hotel directly we would have known there would be a hockey event. No apology, no attempt to compensate for an unrestful night. Only complaints from the staff that they had to pick up the large bag of beer cans and bottles that was still in the lobby in the am.
This looked like the best hotel option along the Cape so I decided to overnight here in early October. The check in experience was nothing exceptional. No mention of my Gold Elite status. No offer of a room upgrade. I actually felt like I was a bother because I must have interrupted the desk clerks attention while he was using the internet or texting on his smart phone. My room was reserved under the federal government rate and this is probably why I was not offered any room upgrade. Whenever I asked questions about upgrades or restaurant discounts, or extended checkout times, the answers were No, No, and No. Just does not make one feel like a valued guest especially when the hotel looks pretty empty. I actually felt uncomfortable here.
Stayed three nights in a good sized room . No maid service because of COVID. The room had okay furnishings -a little worn perhaps. Our room had a window overlooking the parking lot so morning light was an issue. They need to improve the blackout curtains. The rooms by the pool are probably better. They have a breakfast buffet which is pretty pricey. Two pools are available - one indoor the other outdoor. Swam in the pool outside and it was a bit slimy on the bottom. During the middle of the night our smoke alarm went off and had some issues getting that resolved.
So I try to be careful judging any kind of business during COVID because there are a lot of challenges to work through, but none of my issues with the Sheraton in Eastham really are connected to COVID. Yes, they are not doing housekeeping during the stay currently, but I completely understand that both from a safety perspective as well as staffing issues right now. The room though upon entering was not really clean. There was some hair in the shower, a sticky red spot on the floor, and on the balcony overlooking the indoor pool area, both chairs and the floor had bird poop on it from the poor bird who was stuck in the pool area while we were there. There was also some noticeable water damage in the ceiling. Also - we had booked a poolside room, because we like the seating area outside the room to relax after we get the kids to bed. We had also requested a first floor, knowing that wasn’t a guarantee. We ended up on the second floor, and while technically “pool side”, it was tucked away in the corner with an awkward view of the first floor ice machine. In addition, there was no light above us, so at night when we were sitting down, it was incredibly dark (especially so for us because we were in the back corner!). I would think a simple light on the wall next to the door similar to the first floor rooms would solve the issue. Lastly, we visited over Labor Day weekend (9/3-9/6) and all businesses within the town had signs saying masks were required indoors effective on 8/30 as ordered by the Eastham Board of Health. The only place I did not see this enforced was at our hotel, both by those staying in the hotel as well as every employee (to be fair the front desk employee had a mask but it was pulled down over his chin…..not very helpful). Overall it was a fine visit and any weekend in the Cape is a good weekend. However, I chose here because I usually stay at Marriotts and figured we could get some points. I think after this visit I may look at some of the more locally owned motels for our weekend visits.…