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Room & Suite (83)
Dining (15)
Travel safe during COVID-19
What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Residence Inn Boston Burlington
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#6 of 8 hotels in Burlington
Location
Cleanliness
Service
Value
Travelers' Choice
Spend your extended stay in Burlington, Massachusetts at Residence Inn by Marriott Boston Burlington. Our all-suite hotel offers spacious accommodations with full kitchens near Burlington Mall, the second largest shopping center in New England, and close to Lahey Hospital & Medical Center, Hanscom Air Force Base and downtown Boston.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Kids stay free
Children Activities (Kid / Family Friendly)
Parking
Wifi
Paid internet
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Saltwater pool
Shallow end in pool
Bar / lounge
Breakfast buffet
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Conference facilities
Meeting rooms
BBQ facilities
Baggage storage
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Seating area
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Sofa
Telephone
Iron
Wake-up service / alarm clock
Dishwasher
Microwave
Refrigerator
Kitchenware
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Business
Languages Spoken
Spanish
Location
Full view
72Somewhat walkable
Grade: 72 out of 100
54Restaurantswithin 1 km
3Attractionswithin 1 km
123Reviews4Q+A14Room tips
Reviews
Traveler rating
- 84
- 16
- 9
- 5
- 9
Time of year
Traveler type
Language
Selected filters
- Filter
- English
Popular mentions
+1
I had to unclog the shower drain myself - I even had to pry it off with scissors. Then I called the front desk (Stephanie) to tell them how nasty it was and how I had to clean it myself. I then asked to get my room cleaned and Stephanie said no since I hadn't been there 7 days (I've been here 5 days). She refused to have my room cleaned until I finally got upset with them. She never apologized once. When I talked to the general manager, there was never an apology issued even after I showed him the picture of the disgusting amount of hair I had to pull out of the drain and his employee's response. I shouldn't have to clean other people's out of the drain, let alone clean the drain at all. They claim that they can't clean the room because of COVID but yet they leave a half-used roll of toilet paper and paper towels in the room from the previous guest. Only God knows if they replace the soap, coffee, etc. before the next person checks into the room. The vent in the room is absolutely filthy. Who knows when the last time it's been cleaned. Don't expect any kind of real breakfast. Marriott is saving so much money by not providing hot breakfast and house-cleaning yet all you get for breakfast is water, a banana (sometimes) , yogurt and packet of oatmeal that you have to package up yourself after every other guest has touched and breathed on it. It wouldn't be that hard to offer prepackaged breakfast burritos or sandwiches that can be heated up in the room.…
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Date of stay: January 2021
Location
Cleanliness
Service
Helpful
Recently visited the Burlington/Boston Residence Inn with my granddaughter for a hockey tournament. As a Platinum for Life guest of Marriott I have stayed at more than my share of Residence Inns and expect a clean room, comfortable bed and a good breakfast. Well in this day and age the hot breakfast has been replaced with a brown bag breakfast but the room along with all the common areas was very clean, the bed was comfortable and the staff very attentive. I noticed where there was a gathering in the lobby the group was reminded by a member of the staff on social gathering and suggested an area where they could meet at a proper social distance an indication that the hotel’s commitment to keeping you safe is more than lip service. The common rest rooms, halls and more important elevators were immaculate. The hotel is located in a business park and adjacent to a mall there are an abundance of eating establishments within walking distance that also have takeout or can have the food delivered to your room. If you are starting to venture out again and will be in the Burlington area, I suggest the Burlington Residence Inn, you will not be disappointed.…
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Date of stay: October 2020
Value
Location
Service
Room Tip: Ask for a lower floor.
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Helpful
I stayed at this particular location for 12 days from end of August through the first part of September. I usually stay here when I travel on business to Burlington. As an SPG member have stayed at many Marriott properties over the years, globally. While the hotel is mostly clean and very convenient to my supplier, a recent experience suggests I will not be staying here again. The front desk staff and Ian (FDM) told me when I checked in that my SPG number was entered for credit for my stay. I was told this as well (I asked again) upon my departure and was assured my number was entered. Two weeks now of no resolution, nor credit to my account. I have called the overall hotel Manager (Brooks last name) where he told me he would call and follow up. Never happened. Lied to now three times. Called Marriott SPG directly and they stated that it would take up to 10 business days because the hotel NEVER ENTERED my number!! I asked to speak to a supervisor only to be told she could do nothing and I would have to be referred to a different supervisor, and that it would take up to two days for them to call me back. I have been a member for over 10 years and never (globally) has the service and follow up been this poor. Never. Numerous call trying to get this straightened out, and still no movement. Never will stay here again, and now rethinking staying at Marriott at all going forward. Terrible.…
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Date of stay: September 2020Trip type: Traveled on business
Value
Rooms
Service
Helpful
Response from Stephanie Almeda, Sales at Residence Inn Boston Burlington
Responded 29 Sep 2020
Thank you for sharing your experience, we apologize for the confusion and level of response that was given to your problem with the Bonvoy points. Mr. Brooks enjoyed his conversation with you and we hope you were pleased with the resolution with the addition of your Bonvoy points. Your particular situation was discussed and reviewed with the entire Front Office team as a learning opportunity. We value your loyalty to Marriott and hope you will give us the opportunity to win back your trust in a future stay.
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Services were scaled back due to Covid Pandemic, however, services that were supposed to be utilized in accordance with state and local guidelines were not provided. Stayed at other Marriott properties during Covid Pandemic and they all met or exceeded state and local requirements. Very disappointed.
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Date of stay: June 2020
1 Helpful vote
Helpful
Response from Stephanie Almeda, Sales at Residence Inn Boston Burlington
Responded 29 Sep 2020
We are sorry to hear our hotel disappointed you. The safety of our guests and staff are our first priority. Covid has had a great effect on the hospitality industry's ability to offer the amenities and services we are accustom. Each state, town and community are working under different restrictions, our hotel adheres to all local restrictions and follows the CDC and Marriott Commitment to Clean standards. Perhaps you visited when our indoor pool was closed, we were not able to re-open the pool until we received the necessary sanitation items to meet the local requirements. We are happy to report the pool is now open! We continue to enhance and add our amenities back as the restrictions change and back ordered products become available, we hope you will return in the future to experience our hotel at is full capabilities!
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My husband and I are staying here during a home renovation. The hotel is nice and very modern and the suite we are staying in is spacious enough to meet our needs. The staff have all been kind. They are not currently offering housekeeping and it has sometimes been difficult to reach someone to get new items (soap, shampoo, towels...). They are also not offering the breakfast that was advertised. Given the pandemic this is understandable but the website should be updated. My big issue though is with the patrons staying here and the lack of oversight of them. Last night I awoke to 3 police cars out front and a handful of officers standing around. They appeared to be dealing with some guests outside. On many occasions there have been guests walking around without masks in the hallways, lobby and coming in and out of the elevators. Maybe during a different time I wouldn't be bothered so much by the other guests but right now it really doesn't feel safe. I am happy we will be moving out in a couple of days!…
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Date of stay: August 2020
Value
Rooms
Service
Helpful
PRICE RANGE
US$97 - US$336 (Based on Average Rates for a Standard Room)
LOCATION
United StatesMassachusettsBurlington
NUMBER OF ROOMS
170
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Claim Your Listing Frequently Asked Questions about Residence Inn Boston Burlington
Which popular attractions are close to Residence Inn Boston Burlington?
Nearby attractions include Kings Dining & Entertainment Burlington (1.1 km), Burlington Mall (0.3 km), and Mary Cummings Park (1.0 km).
What are some of the property amenities at Residence Inn Boston Burlington?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Residence Inn Boston Burlington?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Residence Inn Boston Burlington?
Guests can enjoy free breakfast, a lounge, and barbeque facilities during their stay.
Is parking available at Residence Inn Boston Burlington?
Yes, free parking is available to guests.
What are some restaurants close to Residence Inn Boston Burlington?
Conveniently located restaurants include The Bancroft, Island Creek Oyster Bar, and Pressed Cafe.
Are there opportunities to exercise at Residence Inn Boston Burlington?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Residence Inn Boston Burlington have an airport shuttle?
Yes, Residence Inn Boston Burlington offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Residence Inn Boston Burlington?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Residence Inn Boston Burlington?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Residence Inn Boston Burlington offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.