Holiday Inn Metairie New Orleans, an IHG Hotel

Holiday Inn Metairie New Orleans, an IHG Hotel

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Guest Room
Room & Suite (41)
Restaurant
Dining (16)

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About

4.0
#9 of 21 hotels in Metairie
4.0 of 5 bubbles
Location
4.0 of 5 bubbles
Cleanliness
4.1 of 5 bubbles
Service
3.8 of 5 bubbles
Value
Centrally Located Hotel in Metairie, LA. Welcome to the Holiday Inn Metairie, where our priority is your satisfaction. Conveniently located in suburban Metairie and centrally positioned between downtown New Orleans business district, the Historic French Quarter, and the Louis Armstrong New Orleans International Airport (MSY). Once you arrive take advantage of our high-speed wireless internet throughout the entire facility or our complimentary business center. Our in-room workstations offer the perfect place to increase productivity. Our fully equipped fitness center will help melt the stress away. We also provide the perfect place to relax and unwind by dipping into our sparkling outdoor pool. While visiting our beautiful Metairie Hotel join us for breakfast, lunch and dinner at our onsite restaurant, the Round House Bar & Grill, featuring a variety of American Cuisines and local New Orleans favorites.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Kids stay free
Children's television networks
Business Center with Internet Access
Parking
Wifi
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Self-serve laundry
Room features
Air conditioning
Housekeeping
Iron
Wake-up service / alarm clock
Cable / satellite TV
Flatscreen TV
Complimentary toiletries
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Great View
Quiet
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards

Location

2261 N. Causeway Blvd., Metairie, LA 70001
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 36 out of 100
36
Louis Armstrong Intl Airport
10.2 km
See all flights
370Reviews8Q+A56Room tips
Traveler rating
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  • 27
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Time of year
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Detailed Reviews
charlie-gtz wrote a review Mar 2023
San Antonio, Texas
Hotel's Favorite
4.0 of 5 bubbles
Very old hotel. No breakfast included but had restaurant inside. Old carpets old plumbing. Commode plugged up on us. Good location. Sparse furnishing on king suite. Expected more for the price paid but not bad. I could've had a v-8. Hahahaaaa
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Chase Livingston, Guest Services / Front Office at Holiday Inn Metairie New Orleans, an IHG Hotel
Responded Apr 2, 2023
Thank you so much for the positive review! I am sorry you encountered a few issues, but we really appreciate the feedback so we can make the necessary changes in order to create a better experience for our guests. We hope to see you again in the near future!!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Norey Habs wrote a review Feb 2020
5.0 of 5 bubbles
Fantastic location close to the action. Tabetha at the front desk took great care of me and my team when we visited. Not only did she accommodate us perfectly, she went out of her way to make sure any issues we had were resolved. Great customer service!!!!
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Meander5 wrote a review Oct 2023
Birmingham, Alabama
5.0 of 5 bubbles
Was an overnight stay due to travel schedule and proximity to the airport. The hotel lobby looked to be brand new with lots of pockets of seating. The front desk was quick to acknowledge and offered a good description of the services. The room was large and well appointed. I liked the bulk Dove items in the bathroom and the towels appeared to be very new. I did not use the amenities like restaurant and pool, but both were available. The hotel has ample parking and I would utilize again if I have business in this area.
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Date of stay: September 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rangestormer wrote a review Mar 2020
Manchester
2.0 of 5 bubbles
Have stayed here twice in last six months and regret to report that this place has continued to decline. Note this was before the Covid-19 emergency measures.
Service is quite frankly a shambles.
When I checked in and showed my platinum IHG card, the receptionist said she was too busy to process that and to simply write my number down so she could get back to it later.
As a result I receive no recognition as a platinum member.
I asked if the restaurant and bar were still open (aprox 2130hrs) only to be told she thought so.
When I went in there was no bartender. Waited 15 minutes until one member of staff came and fidgeted behind the bar but would not serve me, waited another 5 minutes while she went and got someone. Then waited 45 minutes for my food order to come, where upon starters and main courses came all at once because the kitchen staff "wanted to go home early".

Room was clean, tidy and quiet enough, but coffee machine did not work, nor did the shower as you got half shower and half tap water no matter which way you moved the controls.
No bottled water in the room, and none in the small amenity shop by reception, in fact the shop was sold out of almost everything.

In the morning there was no reception staff, and breakfast was not available either.

I would not stay here again, due to the staff’s attitude and service.
They simply do not give a dam about anybody.
Even getting a drink at the bar is an epic.

Never saw any signs of the hotel – airport shuttle bus they used to run.

So give this place a miss, there is so much choice around New Orleans, its so easy to do better than this place.
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Date of stay: March 2020
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Trip type: Traveled on business
Room Tip: Find another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHGService, Guest Relations Manager at Holiday Inn Metairie New Orleans, an IHG Hotel
Responded Apr 11, 2020
Hello rangestormer, It's always a delight for us to host one of our IHG Rewards Club Platinum Elite members at the Holiday Inn Metairie New Orleans Airport. I am glad you had a quality sleep during your stay, and you are pleased with our clean room. I read your dismay about the hotel's upkeep, the staff's behavior, limited restaurant/bar services, and the unavailability of the coffee maker. I also regard your discomfort with the shower, unavailability of staff in the morning, and breakfast. I understand it could have been great if the amenity shop had what you needed at that time, but you mentioned they are almost sold out for everything. We aim to provide everything guests' needs and provide more to where it matters most. I am sorry to miss hitting the mark on this visit. We appreciate you sharing your thoughts to help us identify areas that need additional attention. I communicated your comment with the hotel management, who responded with genuine concern about the impact this had on your stay. I know they will make the necessary adjustments to ensure the quality of our services to guests' satisfaction. I hope you will give us another chance to prove that your unsatisfactory stay was an exception, as we elevate your experience and leave you inspired. Sincerely, Jeraldine R. Case Manager IHGService
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Beth F wrote a review May 2021
Thibodaux, Louisiana, Usa
2.0 of 5 bubbles
We stayed here Saturday night for a party.

Check in was very slow. She took a phone call and we had to wait to be checked in. My hubby is an Elite member and was not acknowledged,

Floors is lobby were sticky. Uncleaned

Room was old. Cushion Head board was split. There were hair in the corners of the bathroom.

Do not plan to stay there ever again.

With Covid, you would think the place would be cleaner. It can still be old but clean.
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Date of stay: May 2021
3.0 of 5 bubblesValue
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Metairie New Orleans, an IHG Hotel
Responded Jun 7, 2021
Hi Beth F, Thank you for taking the time to send us feedback on your stay. We strive to exemplify a worry-free experience. I am sorry we could not meet your expectations of the IHG Hotels and Resorts standards surrounding the level of service you and your husband received and the cleaning interventions we apply to our guest rooms as preventive measures against Covid-19. You are our most valued guest and IHG Elite member, and you should be recognized as one. I will pass on your valuable feedback to the managerial team as a reference to enhance the service and lodging experience we provide. We hope to have the chance to prove our commitment to guest satisfaction in the future. Warmest regards, Zel N. Case Manager IHGService
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James C wrote a review Jun 2021
New York City, New York
5.0 of 5 bubbles
The USS Monongahela 40th reunion was a hit, due to the hotel doing everything for us.
If you are going to have a reunion or conference have it here. It is close to the airport and twenty dollar Uber ride. The rooms are clean and has elevators that work.
The staff is top notch and friendly.
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Date of stay: June 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Viorica wrote a review Jun 2024
5.0 of 5 bubbles
We stayed at this hotel 3 times already and probably will stay again in future. Its location is great. The hotel is clean. Room are large and clean. Beds are comfortable. The hotel stuff is friendly. It has a restaurant on site, but we never ate there, so I can’t say anything about it. Overall a great hotel.
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Date of stay: June 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alasia M wrote a review Apr 2024
5.0 of 5 bubbles
Clovia was a wonderful hostess who was very kind hearted. She took very good care of me and my mother in the morning making sure we were good and got everything we needed. The rooms were very clean and the workers at the front desks were nice. Will definitely be back!
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
tbully wrote a review Apr 2024
Alaska
3.0 of 5 bubbles
Rooms need updated. Had 2 bed suite with pull out couch for third person. No bedding for pull out. Only 2 washcloths. Lots of room but sparse furnishings. Paid extra for third person. Good customer service. By a busy noisy street. No breakfast included. Holiday inn express much better deal.
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from IHG Service, Owner at Holiday Inn Metairie New Orleans, an IHG Hotel
Responded Apr 22, 2024
Hello, tbully Thank you for telling us about your experience. We're grateful you chose our Holiday Inn Metairie New Orleans for your travel needs. Your review is important to us and will help improve the quality of our service. I apologize for the situation you described, and I have shared your sentiment with our management to ensure proper action is taken. We strive to deliver the most delightful and awesome experience every time. I hope you visit again in the future and give us a chance to show you the adjustments we've made to improve. See you around! Alejandro G. Case Manager IHG Hotels & Resorts Service
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Denise M wrote a review Apr 2024
5.0 of 5 bubbles
Clovia was a Beautiful Hostess with a beautiful spirit inside & out. Her smile was infectious with a humble heart. Thanks Again Clovia we need more people in the world as yourself! She made us feel special & rooms were nice & clean. my belly is full it’s pouring outside back up for a nap. Thank New Orleans from Philly
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Date of stay: April 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David N asked a question Apr 2018
Boston, Massachusetts70 contributions54 helpful votes
How do you go about arranging a pickup from the airport?
Answer from Hunniey13
Phoenix, Arizona163 contributions40 helpful votes
When you go out curbside there is a ton of taxis, driving services including hotel shuttles
Answer from Tahane K
Metairie, Louisiana
We do have a parking log for long term parking if you are leaving your vehicle.
Answer from mass31
tournefeuille1,107 contribution128 helpful votes
you can indeed take a Uber ride for 15 dollars as they have no shuttle to the French Quarter. It is ok for one ride but would not recommend to do it everyday.
Answer from James M
1 contribution1 helpful vote
We have a complimentary 24 hour shuttle to and from the airport only. We are working on getting transportation to the cruise port for our cruise package but that's in the making.
Casey K asked a question Oct 2016
Maynardville, Tennessee66 contributions7 helpful votes
Do You still offer a Cruise and Stay package? Is a shuttle provided to and from the port?
Answer from Swentzell01
Biloxi, Mississippi148 contributions39 helpful votes
I really don't think so. Too far away. There are a number of hotels within 3 blocks from port. Marriott, Holiday Inn and Harrah's are just a few Safe travels.
Sarah A wrote a tip Mar 2023
1 contribution
1.0 of 5 bubbles
"Hampton inn right down the road is much more quiet, nicer rooms, and comparable rates"
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rangestormer wrote a tip Mar 2020
Manchester283 contributions186 helpful votes
2.0 of 5 bubbles
"Find another hotel"
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mypencer wrote a tip Oct 2019
Montreal, Canada10 contributions22 helpful votes
3.0 of 5 bubbles
"Request a room on top floors its quiet"
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Herbalife Coach Brandye wrote a tip Aug 2019
Clearwater, Florida1 contribution2 helpful votes
5.0 of 5 bubbles
"The 8th floor has a gym..the hallways are not up to par but the rooms are good"
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Carey P wrote a tip Jul 2018
New London, Connecticut3 contributions
1.0 of 5 bubbles
"No good rooms."
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Not the right property for you?
There are more places to choose from in the Metairie area.
PRICE RANGE
₱6,353 - ₱8,452 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn metairie new orleans airport hotel metairie
LOCATION
United StatesLouisianaMetairie
NUMBER OF ROOMS
205
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOLIDAY INN METAIRIE NEW ORLEANS, AN IHG HOTEL - UPDATED 2024 Reviews & Price Comparison (LA) - Tripadvisor

Frequently Asked Questions about Holiday Inn Metairie New Orleans, an IHG Hotel
Which popular attractions are close to Holiday Inn Metairie New Orleans, an IHG Hotel?
Nearby attractions include Jefferson Orleans North (1.0 km), Vogue Bar & Cafe (0.9 km), and 3RD BASE SPORTS BAR (0.9 km).
What are some of the property amenities at Holiday Inn Metairie New Orleans, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
What food & drink options are available at Holiday Inn Metairie New Orleans, an IHG Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Holiday Inn Metairie New Orleans, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Metairie New Orleans, an IHG Hotel?
Conveniently located restaurants include Chef Ron's Gumbo Stop, Acme Oyster House, and Tic Toc Cafe.
Are there opportunities to exercise at Holiday Inn Metairie New Orleans, an IHG Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Holiday Inn Metairie New Orleans, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Holiday Inn Metairie New Orleans, an IHG Hotel?
Many travellers enjoy visiting Longue Vue House and Gardens (3.6 km), Edgar Degas House Creole Impressionist Tour (8.0 km), and Pitot House (6.4 km).
Is Holiday Inn Metairie New Orleans, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
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