Made room request a day before our visit when we were informed that the pool was closed. Paid full price with no discount given. Arrived for 3 night stay greeted by very friendly staff. Great stay as we went to a different resort to use their pool, but no acknowledgement from owners who sat in the restaurant chatting. Staff apologised and said decided to close pool for maintenance as there was very few bookings that week. Small pool open where it takes 3 strokes to complete a full length. We were returning guests and a simple apology or gesture of a beer would have seen us return. Will return in December but will stay elsewhere as its clear the owners only care about profit.
A truly wonderful stay, in such a beautiful part of the world. My room was large and kept in an extremely clean manner. The staff is truly this hotels key asset. Always smiling, friendly and helpful. During my stay I sustained a leg injury and if it was not for the amazing staff at the hotel it would have been a misery. They went out of their way to assist me in all ways possible. I felt as they were more ‘family’ than staff! I had the privilege of meeting some of the owners who were very nice people and along with their capable hotel manager seem to go the extra mile to make the residents feel comfortable in their stay. The hotel itself is quite modern with an authentic native look to the outside. The pool was well maintained and I took advantage of it at every opportunity…
Stayed 3 days and 2 nights in this beautiful and serene resort. Everything is perfect, the rooms are well-appointed, swimming pool options both for kids and adults, food is great too. Staff are nice and accomodating. Not beach front, but if you want to just relax, away from the hustling crowd of Alona, then this is the best choice.
Booked 2 family rooms here last week. Family rooms are excellent and well laid out for family with 2 separate rooms, and a very relaxing and spacious open terrace. Family rooms are complimented with full drinks in the ref including 2 canned of beers. Nice pool and resort is surrounded with trees. But access to the hotel is quite poor, very narrow and bumpy roads. Also no fixed phones in the rooms and if you need something you’ve got to go to reception e.g. getting hot water for coffee. This is not convenient for us staying on the 3rd floor. Tap water for bathing is also a bit salty.
My cousin and I really enjoyed our stay at Green Papaya. The staff is super friendly and helpful. The room and bathroom are spacious and clean. The 2 pools are great. I would definitely stay there again.