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Extended Stay America - Louisville - Dutchman

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Traveler (25)
Room & Suite (17)
Dining (2)
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Overview
  • Excellent21%
  • Very good15%
  • Average13%
  • Poor17%
  • Terrible34%
Travelers talk about
“coffee maker”(3 reviews)
“oatmeal”(2 reviews)
“next morning”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Family Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
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Rooms
10 Jun11 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (73)
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1 - 5 of 73 reviews
Reviewed 2 weeks ago via mobile

Non-smoking room smelled like smoke and pets. Dirty. Even though you have a “kitchenette” the entire room is stripped; no ice bucket, cup, utensils; nothing. Was given 2 towels for entire stay. No hair dryer. No coffee pot. No tissues. One light blanket. Seriously the...More

Thank JobiJuJuBee
Response from 00esa, Manager at Extended Stay America - Louisville - DutchmanResponded 2 weeks ago

Thank you for staying with us. We apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available...More

Hotel's Favorite
Reviewed 1 November 2017

This is your place for that “at home feeling,” and getting great friendly service, convenient location, clean and spacious accommodations, at a good price. Josh, the GM, Debrah, the Asst GM, and Tara of front desk will see that your stay exceeds your expectations.More

Thank HisTraveler7
Response from 00esa, Manager at Extended Stay America - Louisville - DutchmanResponded 2 November 2017

Thank you for sharing a wonderful review of Extended Stay America. We are delighted to know you were impressed not only with your well-appointed room and our convenient location, but also with the courteous service provided by our associates. Thanks again for recognizing our great...More

Reviewed 10 April 2018

The main plug in the kitchen was not working, neither was the table lamp on the dining table. This all should be checked upon every check out to make sure things are working order and guests don't have to wait for things to be fixed....More

Review collected in partnership with Extended Stay
Thank manjirim2018
Response from 00esa, Manager at Extended Stay America - Louisville - DutchmanResponded 11 April 2018

Thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved....More

Reviewed 29 December 2017

Never been so disappointed in lack of cleanliness. Had stayed at that location many times. Must be under new ownership and mgt (or lack thereof). Cannot stress more that you will be disappointed and grossed out if get a room that was ignored before they...More

Review collected in partnership with Extended Stay
Thank philipn270
Response from 00esa, Manager at Extended Stay America - Louisville - DutchmanResponded 30 December 2017

Philip, thank you for taking the time to review our hotel. We are sorry for the difficulties you experienced during your stay and please accept our sincerest apology for what transpired. Our respective team members are taking steps to ensure future guests do not encounter...More

Reviewed 26 November 2017

We chose to stay here because we were visiting with our big family for Thanksgiving and wanted to give the hostess a break. The mattress was the star - new and very firm. There were plates and silver available for the breakfast foods we brought...More

Review collected in partnership with Extended Stay
Thank MaryEllen D
Response from 00esa, Manager at Extended Stay America - Louisville - DutchmanResponded 27 November 2017

Thank you for choosing Extended Stay America. We are delighted to know you liked our comfortable bedding and had a pleasant time with your family. Thanks again for recognizing our reasonable value, and we hope to welcome you all on your next trip. Sincerely, Hotel...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
US$79 - US$113 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$79 - US$113 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveler (25)
Room & Suite (17)
Dining (2)
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Room Tips
"Go to a different hotel which is what I ended up doing."
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"Ask for your needs. (Non smoking, 1st floor)"
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"Third Floor - Decide : To be grounded, slightly elevated, and or I can conquer at this level (smile)"
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"Double bed room small. Would request queen double"
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