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We stayed at the SpringHill Suites Louisville Hurstbourne/North for Derby Week. We have nothing but good things to say about this hotel. After an delayed 8 hour drive, we arrived in the very early hours of May 2. The young man that checked us in...More
We stayed for several days, while enjoying a long-weekend in Louisville.
The facility is clean and well maintained. Our check-in was welcoming and efficient. (The front desk staff provided several very helpful restaurant suggestions.)
Our room was comfortable and provided a satisfying retreat after each...More
Don’t expect breakfast. Got there at 8:30 and all the hot food and fruit was gone. There were no forks, no knives, dirty tables. I grabbed one of the last remaining yogurts and waited. At 9:20 someone finally appeared. She unplugged everything and shut the...More
The room was spacious and very clean. It feels like a relatively new hotel. The only issues were that the elevators were extremely crowded in the morning and they did not do a good job of keeping the breakfast stocked when we were there.
Noisiest hotel stay I have ever had. Our room was 2nd floor, apparently above the pool, so we would get the pool odor every time we came in from the outside. The HVAC was confusing to regulate, we had to call the front desk. To...More
1 Thank Rick F
Response from ttdavi265, General Manager at SpringHill Suites Louisville Hurstbourne/NorthResponded 20 March 2018
Thank you for your comment. We are sincerely sorry for negative experience you had at our property. We strive for a seamless experience for all our guests and create and enjoyable atmosphere for them as well.
I was a guest at the hotel on Jan 26 and 27 and submitted a review on Trip Advisor. You would have to contact the hotel to get an answer to your question. I don't know why this was directed to me. Sorry