See why so many travelers make Comfort Inn & Suites their hotel of choice when visiting Independence. Providing an ideal mix of value, comfort and convenience, it offers an array of amenities designed for travelers like you.
Guest rooms offer air conditioning, and Comfort Inn & Suites makes getting online easy as free wifi is available.
You can also take advantage of some of the amenities offered by the hotel, including a 24 hour front desk and express check-in and check-out. In addition, guests can enjoy a pool and free breakfast during their visit. As an added convenience, there is free parking available to guests.
If you like pubs, Comfort Inn & Suites is conveniently located near Uncle Jack's Restaurant.
If you are interested in exploring Independence, check out a historic site, such as Little House on the Prairie Museum.
We’re sure you’ll enjoy your stay at Comfort Inn & Suites as you experience all of the things Independence has to offer.
This place must have taken a sharp decline recently as the rating must be attributed to years gone by. The staff here is nice enough but the hotel is disgusting. We stayed here due to a "stay and play" athletic event in which the tournament requires participants to stay in pre selected hotels and this is the hotel we were assigned. Our room was unclean to say the least. Hair was found in multiple places, the bedding was stained and attempts were made to cover or hide the stains with a throw or "creative folds". The sofa cushions were stained as well. The hotel is under staffed - only one person on staff when we checked in - so impossible to provide any service. Pool and hot tub were close for maintenance issues. Parents from our team all experienced similar issues with their room. One parent had to move rooms due to their door not locking with our without a key and had no manual locking option. They allow pets but do not appear to do any air purification...if you are allergic to cats, do not stay here. The hotel smells from a lack of cleaning and a pet friendly policy. This sounds like a lot, but if you stay here, you will see for yourself.…
Pros - clean hotel and rooms. Staff cleans and sanitizes. Well insulated and quiet from outside road noise. Cons - hotel seems severely understaffed. Hot tub broken. Pool very cold and needs cleaned. Front desk never there unless you ring a cowbell to get their attention (they always came quickly though). Hot breakfast not the best. No towels in room had to request. First room I was given door wouldn’t close so moved to another.
We spent one night here in May. One thing to note is that the housekeepers and front desk seem to be the same people. When you get there there is a sign that they're doing laundry and you should ring the bell. When you ring they do come but I think they could all be more efficient and do a better job if they hired an extra person or two. It does tend to waste time when you have to make multiple trips down there like we did and wait each time for them to come after we ring the bell. Once she got there check in was okay although she did seem a little confused. When we got to the room a couple of lights had been left on and there was NO toilet paper. Went back downstairs, rang the bell and waited. Got toilet paper and went back up, only to discover that there was also NO soap. We were about to go out to eat, thought I'd wash in the downstairs bathroom. Guess what! Soap dispenser was empty. Makes you wonder about the cleanliness of their staff. I ended up washing at the restaurant. When we returned my husband waited once again after ringing the bell to ask for soap. I heard some other people saying they didn't have towels. Once we got everything, the room was nice enough and seemed clean. They did have an envelope in the room for tips and across the top had written that they wanted all 10's. I'm sorry but if you can't leave me basic necessities like toilet paper and soap, I'm not leaving you a tip or a 10. We did appreciate that they had a full breakfast again. The bacon and sausage were good. The biscuits and eggs were a bit on the hard side. The hot water had a bug in it. When I mentioned it to the woman who worked there she just took the cup. Didn't bother to check the dispenser for more bugs, clean it out or anything. Had to ring the bell to checkout. The person who came had a name tag that said housekeeper.…
We were so HAPPY with EVERYTHING 😊 It’s clean and breakfast was good and hot!!Checking in with desk clerk, Fawn ,was pleasant and she accommodated our needs. Housekeeping was helpful. The place smelled good and sparkling clean. Thank You!!
They're doing a good job dealing with things during Covid. Staff are very pleasant and helpful. Housekeeping did not come into room during our 4 night stay but were very good at supplying us with clean towels and emptying trash cans that we left outside our door, as well as supplying us with more coffee when requested. Coffee and teas always available in lobby and usual Comfort Inn breakfast selection available buffet style. Lobby area kept very clean. Pool closed due to Covid but fitness room is open.
Found this to be reasonably priced, plenty of room in our King bed room. Everything seemed well maintained and clean. Front desk person was a bit disgruntled and not masked in COVID times. Bed is comfortable. Reading lights are provided, which is a nice touch. Our room had shower only with a regular shower head and an additional hand held. Plenty of water pressure. Wifi is very slow, however.
This is a nice hotel I always try to stay at a Quality brand hotel when I travel. Things are different with the craziest going on in the world today. We enjoyed the stay up till we went to the car parked in the back part of the lot near the little shed. We got in late and that was the only open place. We forget to lock the car totally our fault. The car was broken into and several things stolen. We reported it to the front desk and her response was Oh you too. Cameras don't pick up that part of the parking lot so no evidence about who did it. This was not the hotel fault and they helped as much as possible. But the fact is watch your things and lock your car.
We checked and we were told that they had no hot water and that they hoped a plumber would be coming tomorrow. Well that didn’t happen! No manager to be found of course. So because of no hot water no breakfast either. If I ever come back I will stay at the Wyndham hotel across the street. Also left for day and came back to room not even done and maids left for the day already!
I recently spent a night at this location and found it to be a very nice, modern inn with all the latest fixtures and amenities. I could have rated this a 5 star stay expect for one thing that put a major blight on my experience. When I received my invoice the morning of departure I discovered an additional charge on my invoice that was not mentioned at check-in. I fully understand all the taxes that are typically attached to motel stays but this inn also slips in an unmentioned charge they call a “Property Improvement Plan” fee. It’s not a required tax – it’s simply an additional fee they collect for their sole benefit. It’s only $2.00 so most patrons won’t waste their time challenging it but the fact is, it’s nothing short of pricing deception that fleeces their patrons. (Multiply this by the number of rooms rented each night and you can see the tidy sum they are skimming from their customers each night.) The bottom line is you end up paying more for the room than they state up front. It’s a shame the management of such a nice, new inn resorts to pricing deception to pad their pockets. Fees necessary to maintain their inn should be included in their advertised and posted prices, not deceptively extracted from their patrons.…
This is definitely one of the best places to stay if you’re visiting Independence, KS. We stayed in a king suite for a few nights while visiting family during the holidays. Generally, the first thing you see when you walk into the lobby of a hotel will inherently set your expectations. Given the surrounding location to the hotel, I was not expecting much to be honest; however, I was pleasantly surprised by the quality of the hotel design, the cleanliness of the rooms, lobby and adjacent breakfast nook. Most impressive was the respect, professionalism of the staff, and attentiveness to correct a few issues we had with housekeeping. Two of the 4 days we were there, housekeeping neglected to clean our room and restock toiletries and towels. Furthermore, when I needed to iron a couple shirts, I emptied it and added fresh clean water, and then proceeded to iron my clothes. The iron looked fairly new; however, it left permanent rust stains on one of my shirts. The hotel staff was very apologetic. They offered immediately to rectify the issues with each incident. The staff also offered to recompense a portion off the total bill for our stay. They provide a pretty good hot breakfast, too, and the coffee was not bad either! Throughout the day, the hotel offers hot tea and coffee in the lobby, and that’s great for a quick pick-me-up if you have to come by your room for anything during the day. They hotel does have a small heated pool, which was a wonderful treat, especially since the weather was so cold. They have a hot tub; however, it was not working properly and the water was extremely cold. (I would have given 5-stars if the hot tub was working. That seems like something they would have been repairing, but they weren’t.) I’ve visited other hotels whereby the front desk staff simply didn’t care and had no sense of, or understanding or ability to provide proper customer service; however, the Comfort Inn and & Suites in Independence, KS, is not that kind of place. Customer service still means something to the good folks there, and you will enjoy your stay.…