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Holiday Inn Express & Suites Emporia Northwest, an IHG hotel

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3007 W 18th Ave, Emporia, KS 66801-6103
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2)
Room & Suite (28)
Dining (11)
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 14/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Holiday Inn Express & Suites Emporia Northwest, an IHG hotel
Updated 14/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 15 hotels in Emporia
Location
Cleanliness
Service
Value
Welcome to our hotel in Emporia, Kansas. The Holiday Inn Express & Suites Emporia is the most modern hotel featuring a contemporary design. The hotel is nestled off I 35 at the Industrial Road exit 128 and is also minutes from Hwy 50, I 335 & K 99. Guests will start the day with a complimentary breakfast featuring our signature cinnamon rolls and pancakes. Free Parking is available.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Meeting rooms
Non-smoking hotel
Parking
Wifi
Breakfast available
Breakfast buffet
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Safe
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English

Location

Full view
39Car recommended
Grade: 39 out of 100
19Restaurantswithin 1 km
1Attractionwithin 1 km
137Reviews1Q+A17Room tips
Traveler rating
  • 69
  • 42
  • 13
  • 5
  • 8
Time of year
Traveler type
Language
Selected filters
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  • English
Popular mentions
North wrote a review Mar 2021
4 contributions
Booked room several wks out, arrived 4pm & issued a room w/ broken hallway door. Advised desk, sold out & could not move. Not acceptable to even have this room available. Carpets are torn & worn. Heavy molding in bathroom. Dire need of upgrading. Will not be returning to this property.
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Date of stay: March 2021Trip type: Traveled as a couple
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Response from IHG Service, Other at Holiday Inn Express & Suites Emporia Northwest, an IHG hotel
Responded 26 Mar 2021
Hello 357pattit, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. Please accept my humblest apologies for the carpet, bathroom and door lock’s condition. I understand your safety concerns. Providing you an elevated and secure experience in any way possible is our everyday goal. That said, I will immediately share your feedback with our hotel’s upper management for review and improvements in our amenities and services. I’ve also sent you a message in your mailbox discussing your stay further. Best, Kenneth F. Case Manager IHGService
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ConnoisseurofAdventure wrote a review Jan 2021
1 contribution
Front desk staff couldn’t be bothered to get off their phone and wait on customers without becoming rude and unhelpful. We were told there would be full hot breakfast, but their was only cereal and old milk. Front desk doesn’t answer the phone, and housekeeping is non-existent. I do not recommend staying unless you enjoy being frustrated and uncomfortable
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Date of stay: January 2021Trip type: Traveled with family
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Response from IHG Service, Other at Holiday Inn Express & Suites Emporia Northwest, an IHG hotel
Responded 15 Feb 2021
Hi ConnoisseurofAdventu, I'm glad you chose our hotel for your visit to Emporia. Thank you for staying. We promise a comfortable and convenient experience for all of our guests. I'm sorry you experienced issues with the stay, especially with the Front Desk service, breakfast, and housekeeping. I can see these dampened your visit. Trust that I alerted our management about this so we can make the necessary changes to better our service. I also sent a private message to assist further. We appreciate your feedback about your stay and looking forward to your next travel. Many Thanks, Rein V Case Manager IHGService
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RDubb55 wrote a review Jan 2021
2 contributions
Where do I start? Upon arrival, went to throw a small bag of trash away and can was overflowing full. Checked in, went to room. 5 hairs in shower. Wrinkled/unfresh bed spread. Slight stench. Food grease stains on table (in the room). Microwave door and handle were filthy gross. Went to front desk for quarters for laundry...”we don’t have a roll of quarters, all we have is 50cents, there’s a bank up the road”. Pool ‘closed until further notice’ Shower CONDITIONER dispenser was empty. Signs plastered all over the hotel asking for MASKS to be worn for health reasons but obviously zero regard for cleanliness on entire complex. All staff and management are LAZY. Go to Hampton and save yourself the headache. See you there! -Chris. Room316
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Date of stay: January 2021
Rooms
Service
Sleep Quality
Room Tip: Room should be inspected for cleanliness before payment is made
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Response from IHG Service, Other at Holiday Inn Express & Suites Emporia Northwest, an IHG hotel
Responded 30 Jan 2021
Hi RDubb55, Thank you for taking the time to post a review of your stay with us. I was very concerned to read your comments regarding the room and bathroom cleanliness, housekeeping service, and customer service. I understand your disappointment, and this should not have been the case. I will share your review with our team for improvements on our end. We appreciate you for staying with us and in line with this, I sent you an email to address your concerns. I appreciate you as our guest and I still hope you would give us another chance in the future so this time we can show you a simple and smart travel. Orlando A. Case Manager IHGService
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Cwilk wrote a review Oct 2020
1 contribution
Staff and housekeeping have all been excellent and extremely friendly. The manager is extremely rude. We payed for for a two week stay for business. Me and my wife have been here over a week. Tonight the manager walked up to us while we were outside smoking and give us this dirty look and rudely asks "are you guys staying here?" Talked to us like we were squatters. Of course we said "yes we are staying here" she just says "Oh okay" and walks away with that same dirty look on her face. With the amount of money spent I am considerably irritated with being treated like a bum. All of the other staff, have been above and beyond pleasant. Especially the front desk folks but the manager is something else. Next time I think I'll stay at the la quinta next door.
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Date of stay: October 2020Trip type: Traveled on business
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Response from IHG Service, Other at Holiday Inn Express & Suites Emporia Northwest, an IHG hotel
Responded 31 Oct 2020
Hi Cwilkinson340, Thank you for choosing to stay with us and for posting a candid review. While I am glad that you appreciated our staff, I was also concerned to read your comments about one of our managers. I understand your dismay, and I am sorry. This is not the frictionless experience that we wanted for all our guests. I will make sure to share your comments with our team for the necessary improvements needed on our end. Thanks again, and I still hope you would give us another chance in the future. Mike F. Case Manager IHGService
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Steve W wrote a review Oct 2020
Raymore, Missouri4 contributions
My wife and daughter went to Emporia for a college visit. I'm a Spire Elite member with IHG and used my points to pay for their room. I phoned the hotel the day before they arrived to let them know my family would be there and I wasn't with them. I've had issues with some IHG properties not understanding that my immediate family can use my points even if I'm not with them. The front desk assured me that all was well. Went wife and daughter arrived they were treated like they were trying to scam the hotel and we're finally, reluctantly given a room. I phoned IHG to check and see if there was a problem, they assured me there wasn't and corporate would get in touch with the hotel and straighten things out, I didn't want anything other than an apology to my wife for the shabby treatment. So far we haven't heard anything back from the hotel or IHG. I didn't think that was asking to much but apparently the Holiday Inn Express in Emporia and IHG corporate thought otherwise. An unhappy Spire Elite Member
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Date of stay: October 2020Trip type: Traveled with family
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Response from IHG Service, Owner at Holiday Inn Express & Suites Emporia Northwest, an IHG hotel
Responded 29 Oct 2020
Hello V1455KAstevew, We value our IHG Rewards Club Spire Elite members like you. You are what makes us strive hard to make our hotels the best we can be. Thank you for staying at our Holiday Inn Express Emporia Northwest. We are all about giving exceptional service to our guests and are committed to comfort in every way. I am sorry that our staff did not handle the situation differently. We do train to fully empower our team to make good decisions on the spot in cases like this but apparently, it did not happen. I would like to sincerely apologize to your family for how our team handled the incident. I am also alerting our Hotel Management to check on this. I hope we get the chance to serve you again and create a better experience for you in the future. Safe travels, Deborah R. Case Manager IHGService
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PRICE RANGE
US$98 - US$138 (Based on Average Rates for a Standard Room)
LOCATION
United StatesKansasEmporia
NUMBER OF ROOMS
68
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Frequently Asked Questions about Holiday Inn Express & Suites Emporia Northwest, an IHG hotel
Which popular attractions are close to Holiday Inn Express & Suites Emporia Northwest, an IHG hotel?
Nearby attractions include B&B Theatres (0.5 km).
What are some of the property amenities at Holiday Inn Express & Suites Emporia Northwest, an IHG hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Holiday Inn Express & Suites Emporia Northwest, an IHG hotel?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Holiday Inn Express & Suites Emporia Northwest, an IHG hotel?
Guests can enjoy free breakfast during their stay.
Is parking available at Holiday Inn Express & Suites Emporia Northwest, an IHG hotel?
Yes, free parking is available to guests.
What are some restaurants close to Holiday Inn Express & Suites Emporia Northwest, an IHG hotel?
Conveniently located restaurants include Pizza Ranch, Applebee's, and Bruff's.
Are there opportunities to exercise at Holiday Inn Express & Suites Emporia Northwest, an IHG hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Holiday Inn Express & Suites Emporia Northwest, an IHG hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Holiday Inn Express & Suites Emporia Northwest, an IHG hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Holiday Inn Express & Suites Emporia Northwest, an IHG hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Holiday Inn Express & Suites Emporia Northwest, an IHG hotel?
Many travellers enjoy visiting William Allen White House (4.1 km).