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2.5
#171 of 193 hotels in Indianapolis
Location
Cleanliness
Service
Value
We are an economy vintage hotel with that vintage charm. We are the original Signature Inn. Our hotel has an indoor heated pool. We offer a free continental breakfast (Not a full hot breakfast) and free Wi-Fi. We also offer a microwave and mini-fridge in each room. We are located right off of I-465 which is convenient for easy access to any part of the city that you may be doing business in. We have a wide variety of restaurants within walking distance including Famous Dave's BBQ, Texas Roadhouse, Longhorn Steakhouse and many more! We look forward to hearing from you!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Family
Location
3910 Payne Branch Rd, Indianapolis, IN 46268-3118
Days Inn & Suites by Wyndham Northwest Indianapolis
738 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This is a budget hotel so don't pretend it is anything but that. If you ware paying $80 a night in Indy you are not getting a whole lot.
Check in was easy and we were welcomed. The room was clean. The bed was bouncy and the one bed in the room when you sat on it the other side would lift up and clunk. Seemed like something had to be broken on it. The pool was decent and we had a good swim.
Breakfast in the morning was a challenge. Every time we went to get breakfast it was out of most everything. The coffee was always empty. The options were limited, with some bread to make toast, a few different cereal options, and some yogurt. One day we got some muffins and the other day a prepackaged cupcake. At best this is the minimal that could be provided for a free breakfast.
Overall it served the purpose of being a budget hotel to accommodate three days travel in the area.
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Date of stay: August 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at Days Inn & Suites by Wyndham Northwest Indianapolis
Responded Aug 9, 2021
Dear Guest, Thanks for the stay and the positive feedback. Your comments empower our team. We are continuously raising our benchmark. You can expect an amazing stay next time. Visit us again soon. Sincerely, Hotel Manager.
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Internet can be quite slow. Room lighting is absolutely horrible. I actually had to use my own extension cord to plug in one of the lights next to the bed, but it still is extremely dark. I'm on the first floor & people walk by my window so I don't feel comfortable opening the curtains. Also could use much better sound proofing as the couple above me must have a colicky infant so my sleep has been minimal. Most of the towels are stained & old which is about how I would describe just about everything in this hotel. Oh & the cops have been here 3 times that I'm actually aware of so far in just the past week & I rarely leave my room when here so there's likely been more visits than that. On the plus side there's plenty of shopping & restaurants nearby, it's pretty cheap compared to other hotels, & they have free pancakes in the mornings when the machine is working. 🤷♀️
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Review collected in partnership with this hotel
Date of stay: October 2023
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Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at Days Inn & Suites by Wyndham Northwest Indianapolis
Responded Oct 9, 2023
Dear Guest, Thank you for your feedback. We appreciate your comments regarding the internet, room lighting, and soundproofing. We apologize for any inconvenience you experienced. Your feedback is valuable, and we will take it into consideration for improvements. We're glad to know that you found the hotel conveniently located for shopping and dining and appreciated the reasonable pricing and breakfast options. We will continue to work on providing a better experience for our guests. Sincerely, Hotel Manager
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Hotel is very dated, felt drafty, and non-welcoming. It seemed to be a hotel where individuals looking for affordable living stayed. Although the room appeared to be clean stains were on furniture and walls. Wallpaper was peeling, something disgusting was on the ceiling, bathroom was extremely small, and my family just weren’t comfortable. The check in girl Mariah that was there was nice and tried her best to accommodate us, but we were so disappointed we left. The rooms should really be cheaper than what they were.
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Date of stay: February 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Me and my dance team rented a room for 4 planning to have a room for the girls to get dressed and let them swim after competition . Parents came to drop the girls off and or watch them swim. We was told only the 4 people staying in the room was allowed on the property and because the parents came in we had to leave. The other thing is you are not allow to bring outside food into the hotel. But they provide refrigerators and microwaves in the room. I’m very upset because I called the hotel directly to book the room and was not told any of this in fact it’s not listed in hotels policy. But it is posted in very small print at the service desk but again they don’t tell you until you have checked in. The guys at the front desk is very rude and disrespectful. He told me I should have known this before we came and it’s not his job to tell me before hand I’m like bro you the person I talked to when I called and reserved the room that’s when you should have told me the hotel policy. I will not be returning to this days inn ever again in life.
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Date of stay: March 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at Days Inn & Suites by Wyndham Northwest Indianapolis
Responded Mar 27, 2022
Dear Misty, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. My apologies. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of product and service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance. Please do let me know when you plan to visit our hotel so that we can ensure your next experience is very special. Sincerely, Hotel Manager.
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The room was really dirty. Our sheets had nasty stains on them. The pillows were throw pillows. The “blankets” were just as thin as the sheets. The towels were small and again stains all over them and thin barely dried you off. The refrigerator in the room made horrible noise and rattles like crazy and was told they were brand new. Hahaha. The microwave was full of rust. Floors were laminate fake hardwood look and my feet turned black from walking from the bathroom to to window they were so dirty. Sinks were clogged. Toilet seat was so loose if my husband sat on it it would pinch his private area. The Pool was horrible. There was no good lighting when the sun went down. There was 1 small light on by the door. The filter was on but barely did anything. Way too much chlorine it would burn your eyes. They are continental breakfast. What a joke that was and their coffee tasted like water like that chicory coffee syrup, pancakes were thin as pancakes but weren’t you bad they only had pancakes, bite-size muffins, cold cereal, an apple they had orange juice and apple juice and that was it and God for bid you went there after breakfast shut down couldn’t get any kind of milk for your coffee but they had coffee all day long but they only had powder creamer that my husband was allergic to and I had a hard time getting any other milk pass their breakfast time not to mention we got in to the motel at 2:30 in the morning and told them not to wake us that we would come out there because of how dirty the room was and at 8:30 in the morning they come, knocking at the door banging to clean the room our overall stay was the worst place we ever stayed in in our life and we do a lot of traveling I would never ever recommend this motel to anybody. I wouldn’t even let my animals stay in that motel so bad.
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Review collected in partnership with this hotel
Date of stay: August 2023
Value
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at Days Inn & Suites by Wyndham Northwest Indianapolis
Responded Sep 5, 2023
Dear Guest, Thanks for the stay. Kindly accept my sincere apologies for the inconvenience caused to you during your visit. I am extremely disappointed that you had an unfavorable experience due to all the reasons you have mentioned. Please be assured that I have taken this up very strongly and the concerned team has been told to ensure that such an incident is not repeated in the future. In particular, I have made a note of your concerns regarding the issues you had and such customer feedback from valued guests as yourself will be monitored from my office. Though it is our endeavor to provide the highest levels of service to our discerning guests, this is an unusual happening and we seem to have fallen short in this instance. Please do let me know when you plan to visit our hotel so that we can ensure that your next experience is very special. Sincerely, Hotel Manager.
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Honestly just don’t stay here. Everything was disgusting and outdated. All towels and sheets were stained, I asked for more and they gave me stained ones again. First floor reeks of weed too. Necessary things are not present such as sprinklers, smoke detectors , and pillow protectors. Beds were rock hard and fridge knobs were broken and gross.
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Date of stay: February 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at Days Inn & Suites by Wyndham Northwest Indianapolis
Responded Feb 14, 2022
Hello Elizabeth, I am sorry to learn about all the inconvenience you had to endure. My sincere apologies. We understand your experience and realize your feelings of disappointment. Our team has taken serious note of your observations and all the issues will be investigated and take appropriate actions. Request your understanding. You will have a nice stay next time. Sincerely, Hotel Manager.
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I found a bed bugs in the morning and brought to the manager who seems does not care. The manager said there is a previous guest with a service dog in the room and this might be a tick.There was also a hole by air-conditioning machine that filled with papers and I have sown the manager these photos.
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Date of stay: February 2020
Value
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Staff lied to me from the reservation to the end. They charged me for staying here on a card that was not authorized and we paid cash for the room so I paid twice for this place for no reason. Very unprofessional Amd would not resolve the issue nor did they even care to !
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Review collected in partnership with this hotel
Date of stay: April 2022
Value
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Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at Days Inn & Suites by Wyndham Northwest Indianapolis
Responded May 6, 2022
Dear Guest, We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, We shall appreciate your kind understanding. Please visit us again. Sincerely, Hotel Manager.
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The bathroom was missing the soap & lotion by the sink. Only shampoo was available. The shower head did not work properly. The window in the room was dirty. The tv was very small. The couch was old. There was tape next to the room numbers with the size of bed that was in the room written with a marker.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at Days Inn & Suites by Wyndham Northwest Indianapolis
Responded Jul 7, 2022
Dear Guest, I am sorry to learn about all the inconvenience you had during your stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Sincerely, Hotel Manager.
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No Breakfast as advertised. Carpet seemed like it had been cleaned in a while. Noisy halls. I would not recommend this hotel unless there are improvements! I did like the fact that the internet service didn't require a password to access. I did receive free water upon request.
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Review collected in partnership with this hotel
Date of stay: March 2022
Value
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel Manager, Owner at Days Inn & Suites by Wyndham Northwest Indianapolis
Responded Mar 10, 2022
Dear Esteemed Guest, I am sorry to learn about all the inconvenience you had during the stay. My sincere apologies. We care about your experience. Your comments are important for us. Each problem area will be investigated to take appropriate actions. Request your understanding and reconsideration to visit. Truly Yours, Hotel Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We do not have a shuttle service. We do have a wonderful cab company we have used for years I would be happy to provide you with. Please call 317-496-9206 to book an appointment for pick up with the taxi service.
Yes! For the first time this year, we will be providing shuttle service. We are not 100% sure on price yet, but we were leaning towards $20. We will have set times we will leave. We will have a sign up sheet and will call your room when we are ready to leave. We are still working out details on drop off location since most areas will be blocked off. We would love to have you this year for Indy 500! Hurry up and make your reservations. We only have a few rooms left!
We never said anyone is a liar, but there are 2 sides to every story. Unfortunately the hundreds of great guest we have, we have the ones that either got kicked out or issues that were not there but have a different taste in hotels. Some don't realize we are only a 2 star hotel with 2 star prices but 4 star amenities. We have a great staff and a great hotel. We are an older hotel and going through renovations, but most of the time the things people are stating are not issues. Like I said earlier, a lot of the "guest complaints" are not valid complaints. We are working on having our guest that have a good time write reviews for us. Thank you for your question.
There are more places to choose from in the Indianapolis area.
PRICE RANGE
₱3,303 - ₱4,703 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
days inn & suites indianapolis nw hotel indianapolis, days inn and suites indianapolis nw, days inn indianapolis, indianapolis days inn
FORMERLY KNOWN AS
Signature Inn Indy Northwest
LOCATION
United StatesIndianaIndianapolis
NUMBER OF ROOMS
137
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Is Days Inn & Suites by Wyndham Northwest Indianapolis accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.
