We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers: Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
My experience at The Fairfield Inn was great. They allowed me into the hot tub after hours and were very helpful in bringing me an iron and ironing board after I was not able to find one. The room was very clean, as well.
Thank Jason B
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 5 weeks ago
Dear Jason B,
Thank you so much for the wonderful review! We hope to see you again in the near future.
The hotel was ok; but, the pool area smelled like a dirty dog. After drying the swimming suits in the bathroom the next day, the bathroom smelled like the dirty dog. A woman checking out this morning said her kids suits smelled like feces. I...More
Thank Hope P
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 15 August 2018
Dear Hope P.,
We apologize for our swimming pool condition during your stay. This issue has been addressed and resolved. Thank you for bringing it to our attention.
We hope to see you again in the near future.
1974 called and they want their furniture back. Hotel was clean but that's about it. Front desk clerk was nice but goodness, the rooms were tiny and the bed...tinier! They advertised suites? No. Hotel looks old and I would have gladly changed hotels after seeing...More
Thank James R
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 4 August 2018
Dear James R,
Thank you for staying with us. Unfortunately the room you stayed in was a standard room with two double beds. If you stay with us again, please reach out to me directly and I will give you a complimentary upgrade to one...More
The King Suite was generously sized, very clean, and comfortable. Staff was courteous and helpful. I had to leave before the breakfast was served, so no comments on that. I'd be glad to stay there on another trip.
Thank Norm F
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 12 July 2018
Dear Norm F.,
Thank you for the wonderful comments about our hotel. We hope to see you again in the near future.
I checked in today. The room is clean just not sure how this is considered a suite. I mini fridge, ice bucket in the bathroom, no freezer section, a community microwave in the lobby. I'm having issues with my back so I called the front...More
Thank Nicole C
Response from Scott C, General Manager at Fairfield Inn & Suites Chicago St. CharlesResponded 14 June 2018
If you are not satisfied with your room, please stop by the desk at your earliest convenience so we can rectify the situation.