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Extended Stay America - Chicago - Gurnee

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Traveler (12)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent44%
  • Very good20%
  • Average13%
  • Poor12%
  • Terrible11%
Travelers talk about
“grab and go”(6 reviews)
“front desk”(22 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Multilingual Staff
Pets Allowed
2 Star Hotel
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (118)
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Traveler rating
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LanguageEnglish
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All reviewshome away from homegrab and gofront deskon a daily basishotel managersweet ladysix flagssafe locationawesome jobspacious roomluggage cartlay your headwould highly recommend this hotelgurnee arealake countyolive gardencracker barrel
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1 - 5 of 116 reviews
Reviewed 3 weeks ago

I have been stay here for multiple weeks at a time for several years. The facility are always clean and maintained. The price is very reasonable for the area and most importantly the staff is great! Special Kudos to Lynn. If you need a kitchenette...More

Thank hanshaas2017
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 3 weeks ago

We appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. We are thrilled to know you liked our well-maintained property and that you were awed by our excellent hospitality. Thanks for your positive comments, and we look forward to...More

Hotel's Favorite
Reviewed 23 March 2018 via mobile

Its the staff at this location that makes everything perfect. Kathy, Kaylee, Lynn, Dave and Josh are ALL great!! Friendly, kind, helpful and truly go above & beyond. They are role models of outstanding customer service in every aspect. Dont hesitate, you wont be sorry.More

1  Thank Lori G
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 23 March 2018

Lori, thank you for the wonderful review of Extended Stay America. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. Thanks once...More

Reviewed 4 weeks ago

The entire hotel smelled, the shower handle fell off, there was a stain on the sheets, elevator was filthy. Adjoining rooms = can hear everything your neighbors are doing. Only perks were great location and nice staff. Still, there are a boatload of hotels within...More

Thank KristenLB62
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 4 weeks ago

Kristen, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is...More

Reviewed 16 May 2018

We liked staying here, it was quiet, clean and the staff helpful and friendly. We liked the kitchenette area in the room. The pet friendly charge is a little steep, maybe a $50 charge per stay would be more reasonable or affordable. The internet is...More

Thank KMC12_2007
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 16 May 2018

Thank you for staying at Extended Stay America. We are glad to read you liked our well-kept property and courteous service. That being said, we are sorry if we missed meeting any of your expectations and regret the inconvenience caused. We value your feedback as...More

Reviewed 24 January 2018

Not bad, bit overpriced by the time taxes are figured in. Cheaper to sublet a studio considering you don't get any major amenities that hotels offer (daily free cleaning, services like laundry/room service/wake up calls/etc). Basically a high priced furnished studio that doesn't supply kitchen...More

Review collected in partnership with Extended Stay
Thank 88troy
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 25 January 2018

Troy, thank you for staying at Extended Stay America and for the wonderful feedback. We are glad to know you had an enjoyable stay with us and that we met your expectations. It was a pleasure having you as our guest, and we look forward...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$77 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$77 - US$136 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (12)
Room & Suite (11)
Dining (1)
Questions & Answers
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Room Tips
"1st floor is quieter away from the front desk"
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"First floor cloe to the coffee can be louder than elsewhere. Higher floors and rooms further from the lobby..."
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"Don't choose this hotel at all! Until they get the Smoking Problem under control."
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"Go elsewhere unless you have no other options."
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