We had an amazing time in this beautiful hotel , so comfortable and welcoming , but most of all , the kind people working at check in - Jeffery was so kind and explained the check out policy and we were able to extend our stay for a couple of hours the next day . We really appreciated the flexibility to pay extra and get a little more sleep after a long day and night ! I also loved being able to text our needs and requests instead of calling . Thank you Jeffery and London House - we will see you soon again !
We were promptly greeted and given a brief overview of amenities. The hotel was beautiful, our room was clean and comfortable. The bedding and linens were nice quality. The views were stunning. At night, I stared from our room window in awe. Everyone was friendly and welcoming. The location was a great area to walk everywhere. I would definitely return.
A lot of times when you pay a lot for a stay, low to mid quality is expected. But staying here was completely worth it. When checking in I had a handful of problems but the woman at the front desk Nicole T guided me every step of the way. She was patient consistent and friendly and I’m beyond grateful for what she did for me. With all that being said, next time I come to Chicago I’m not considering any other place to stay. The room itself was comfortable, clean and gorgeous and had plenty of different waters to chose from.
We had the most amazing time! Manny did such a great job at coordinating the proposal with rose pedals, champagne and an emailed timeline minute by minute. He made our moment perfect!! He even let us stay up on the rooftop an extra 15 min. We loved Lindsay the photographer. Below are her photos with an incredible lighting and view.
Our stay at the LondonHouse was superb! The hotel location is unbeatable at the corner of Wacker and Michigan Avenue with stunning views of the river. We were welcomed by Shams who is very professional and patient. He listened to our needs and helped us check in quickly and with a great attitude. At some point during our stay I lost a small case and the concierge was so friendly and helpful. The room was very spacious and clean. Considering that we were facing the river (and street) we were surprised at how quiet it was. We will definitely stay here next time. Highly recommend it!
Comfortable, quiet and clean room. Bed was great for me and my wife. Staff was quite friendly during our limited interac. Location is ideal for taking in all downtown has to offer. Only negative is the breakfast at the lobby restaurant, just okay food at best. Overall I'd recommend to anyone staying in downtown Chicago.
This hotel is perfectly located - get a room with a river view and you’ll appreciate Chicago’s architecture from your room. Rooms are spacious and quiet, even right next to the road And shoutout to Corey at the front desk - the staff is super kind and their friendliness made my stay even better!
Beautiful hotel, super location. The rooms were fresh, clean beds very comfortable pillows also very comfortable. front desk, top notch customer service, valet drivers, very polite and courteous, beautiful photo would most definitely stay here again. The view is my favorite. Oh, and the windows open just slightly.
Marcus at check in went above and beyond to provide the best service. He was very friendly and fun to talk with! Everything during my stay was great but Marcus took it to the next level! Love the text option if you need anything during your stay too!
Mark Z., a bellman at the LondonHouse, brought our bags up to the room. He engaged in conversation with my husband and I about our reason for our stay in the city. He then went on to show us where the safe was, made sure there were robes in the closet, and that on every floor the ice machine is by the room ending in 19. Who would have known?! He also was there 2 days later to schlep our bags back down. Very nice young man!