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About
4.0
#18 of 212 hotels in Chicago
Location
Cleanliness
Service
Value
We welcome you to the Holiday Inn & Suites Chicago Downtown! Our boutique-like hotel offers the amenities, services, and location that business and leisure traveler's desire. We are conveniently located across the street from the Old Post Office which houses companies such as Uber, Ferrara, Pepsi, and Walgreens, and are a short walk from the BMO Tower at 320 S. Canal. Sports teams, faculty, and students will appreciate our proximity to UIC, the University of Illinois Chicago, and Rush University Medical Center. Guests can walk to our hotel from Union station and settle in before exploring the many popular attractions nearby including the Skydeck at Willis Tower, the United Center, Greektown, the Art Institute, the Roosevelt Collection, and Southgate Mall great for shopping, dining, and entertainment. Onsite paid parking is available at either $65 per night in our upper parking deck, or $25 per night in the lower parking deck.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Holiday Inn & Suites Chicago-Downtown, an IHG hotel
1,001 reviews
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Situated in a prime downtown location, the Holiday Inn & Suites Chicago-Downtown, an IHG Hotel, garners consistent praise for its accessibility to attractions and transportation. Guests appreciate the array of amenities available, such as a pristine pool and cozy beds, backed by a helpful and friendly staff that goes above and beyond with their service. While the rooms are celebrated for their cleanliness and comfort, a few guests mention their compact size.
The hotel strikes a chord with families and event-goers for its value, despite occasional additional fees. Its modern decor and inviting atmosphere contribute to a memorable stay.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Reasonable
Cleanliness
Immaculate
Service
Friendly
Amenities
Satisfactory
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Excellent hotel. Clean, friendly staff. My number one place to stay when I am in Chicago. Price is very affordable. Hotel is not far from two train stations and the CTA blue line. Parking is very good no issues leaving your personal or work car in the provided lot.
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Date of stay: January 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andy Conway, General Manager at Holiday Inn & Suites Chicago-Downtown, an IHG hotel
Responded Feb 2, 2024
Thank you, scottwF9187DP!
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Wow, the service was incredible! I planned a birthday staycation with friends and when we got there we were surprised to find out that the pool was closed but the manager and staff were very accommodating and understanding. They went out of their way to make sure we had a great stay, I recommend this hotel for anyone visiting Chicago or like me, enjoying a staycation.
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Date of stay: June 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alina Petre, Guest Services / Front Office at Holiday Inn & Suites Chicago-Downtown, an IHG hotel
Responded Mar 17, 2024
Thank you so much for your 5-star review!
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the place is clean and the staff are very nice and accommodating. no problems with checking in or out, they also provided a crib for the infant with us and provided extra linens and toiletries for our use. the area is also ideal for sightseeing as it is near key places in the city.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maya Atias, Guest Services / Front Office at Holiday Inn & Suites Chicago-Downtown, an IHG hotel
Responded May 13, 2024
Dear cdaguilar214, Thank you for your wonderful review! We're delighted to hear that you had such a positive experience during your stay with us. We're glad that you found our place to be clean and that our staff were accommodating and attentive to your needs. We understand how important a smooth check-in and check-out process is for our guests, so we're pleased to hear that you encountered no problems in this regard. Providing amenities such as a crib for your infant and extra linens and toiletries is all part of ensuring your comfort during your stay. Our location is indeed ideal for sightseeing, with key places in the city just a stone's throw away. We're glad that you were able to take advantage of our convenient location to explore and enjoy all that the city has to offer. Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.
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The hotel was gross with bugs and roaches in the sleeping area and bathroom. I checked our early and would never stay there again. The hotel staff was friendly and accommodating but it’s clear the owners haven’t put money into upkeep of this property in years. The restaurant was average at best yet the staff tried to work with what was made available to them.
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Review collected in partnership with Cancelon.com
Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from gmhidowntown, Manager at Holiday Inn & Suites Chicago-Downtown, an IHG hotel
Responded Feb 19, 2020
Dear maj923, Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as this is not up to our standards. The comments shared will be addressed as we take all comments seriously and will make the necessary changes to improve our services. We hope you choose to stay with us again in the near future. Sincerely, Nitin Talati General Manager
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We walked in and the whole hotel smelt like weed and the logs had trash scattered everywhere. The security guard looked up at me and then went back to playing on his phone. Rooms were oldddddddd like 1980s old. How does this place still exist and how are they charging $200 a night. Listen to me when I say stay somewhere else! If you’re loyal to holiday inn stay at the Mart Plaza one it is a million times nicer and it’s the same price. We stayed here because the other was sold out but we will never ever stay here again. I literally considered checking out right after I checked in but there was nothing else around.
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adrienne Davis, Owner at Holiday Inn & Suites Chicago-Downtown, an IHG hotel
Responded Jul 16, 2020
Dear thisgysreviews, Thank you for taking time to share feedback into your most recent stay. We are sorry to hear of a poor experience as this was not our goal. We hope you will give us another opportunity to show that this was an isolated incident. Sincerely, Adrienne Operations Manager
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We stayed here 10/1/2021 in a King Suite. $390 per night. It was closest to Union Station and on the Magnificent Mile both of which played a part in our choice. We frequently stay at IHG properties and have never experienced a problem. The rooms were cold and dingy. Very out dated. While they appeared clean at first glance, after a few moments, they were not. The floors of the room had shiny spots that appeared to be old gum or food that had been pressed in or repeatedly walked on. The ceiling had orange rusty circle spots on it at first we didn’t know why, but after a rain fall during the night we discovered it was because the ceilings leaked. There were dirt spots in the bathtub that I thought were there from a maids shoe, but turns out they were permanent. The shower curtain, was to small for the shower and wouldn’t stay in place. There was black mold growing in the corner of the ceiling in the living area of the suit, and the air vent in the bathroom.
I’m disappointed since I’ve always trusted IHG hotels, this one was truly a disappointment.
I’ll post pictures as well.
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Date of stay: October 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had a lovely night’s sleep in a clean cozy bed with soft sheets after a delightfully long, warm hot shower. I’m here visiting my sister who is high risk and I’d like to be with her without a mask all the time so I’m taking all the social distancing measures I can to protect her. I gave my breakfast voucher to a staff person and chose a small table for two (I was alone) in a corner. As I sat finishing my breakfast, a staff person raised her voice from across the way and said the section was closed. She pointed to chairs that I really had not paid attention to. I simply smiled, ate faster so I could leave the restricted section. She came back as I was bringing my plate took it and demanded my voucher in the middle of the restaurant. A drama I did not ask for in front of all the other patrons and before 8am. Far too early. After some discussion and questioning of the staff I gave the voucher to, I left feeling ashamed and accosted. The employee could have handled this more discreetly and not like I was her least favorite cousin in her mother’s kitchen. Black women are often treated with disrespect. I, however, don’t want to have to pay for the privilege. She created drama where there was none. Willing to escalate over one solitary black woman, eating her eggs and bacon in a corner. Can we have no peace!?
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andy Conway, General Manager at Holiday Inn & Suites Chicago-Downtown, an IHG hotel
Responded Sep 6, 2022
I'm so sorry you had this experience, however I believe you may have left a review for the wrong property. Since we are undergoing renovations, our restaurant and breakfast area are completely closed. I hope you are able to reach out to the correct property so you can make them aware of this situation!
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Stayed in the hotel for 3 weeks my only gripes is that the Television doesn't get any local stations. It would be nice to watch the local news instead of Fox or MSNBC. Restaurant is under construction but many restaurants within walking distance and Blue Line Subway is on the corner. The room on the second floor is pretty noisy with road construction and traffic right under you window. Rooms were spotless and staff is very friendly.
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Date of stay: October 2022
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Andy Conway, General Manager at Holiday Inn & Suites Chicago-Downtown, an IHG hotel
Responded Oct 31, 2022
Thank you for staying with us, vincentm79. We are working on the tv lineup and hope to have news about the restaurant soon. We appreciate your patience and your willingness to stay with us. We hope to see you again soon.
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Pros: Excellent Staff. Very friendly, extremely accommodating. From the front desk, to the housekeeping, to the breakfast staff, everyone working at this hotel treats you like a valued guest.
Room was updated and clean.
Outdoor pool is clean and has a great view. I'd imagine rooftop hotel pools in Chicago are rare.
Kids eat free at breakfast with an adult paying for the buffet. $24 was the breakfast price. Take advantage of the kids option and it's a good deal for families.
Cons:
This is a basic hotel. Currently no restaurant or bar.
Overall, you have to ask what you're looking for. This hotel was perfect for our family trip where we were looking for a clean, safe hotel, and a pool to cool off with after a day of tourist activities.
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Date of stay: July 2024Trip type: Traveled with family
Room Tip:Â Parking is expensive at $65 but there is a lot directly in front of the hotel that has cheaper...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Maya Atias, Guest Services / Front Office at Holiday Inn & Suites Chicago-Downtown, an IHG hotel
Responded Jul 21, 2024
zacharyb892, Thank you for taking the time to share your detailed feedback! We’re delighted to hear that you had such a positive experience with our staff, room, and pool. We pride ourselves on providing excellent service and a clean, comfortable environment for our guests, so it’s wonderful to know we met your expectations. We appreciate your comments about our breakfast offer and are glad you found it to be a good value for families. We’re also grateful for your insights regarding our amenities. While we currently don’t have bar/restaurant open for dinner, we’re always looking for ways to enhance our guest experience, and your feedback is invaluable in that process. Thank you for choosing us for your family trip. We hope to have the pleasure of welcoming you back in the future!
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The beds were so comfortable, housekeeping did a great job and I love the bath products that come included. We stayed two night and couldn’t recommend this place enough! The tv in our room was also nice, lots of channels to choose from. Definitely keep this place in mind next time you’re in the area!
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Date of stay: March 2024Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Alina Petre, Guest Services / Front Office at Holiday Inn & Suites Chicago-Downtown, an IHG hotel
Responded Mar 27, 2024
Dear D8977Ckjor, Thank you very much for your kind words!
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There are more places to choose from in the Chicago area.
PRICE RANGE
₱10,018 - ₱19,006 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn chicago downtown hotel chicago, holiday inn downtown, chicago holiday inn
LOCATION
United StatesIllinoisChicagoNear West Side / West Side
NUMBER OF ROOMS
145
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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