This hotel has one of the best locations you could want if you want a downtown hotel near the waterfront. Lots of great restaurants, shops and things to do within walking distance. With a location like this you can put up with a lot. In this case I got almost exactly what I expected from a Hyatt Regency. Basically a nice 3.4 to 4 star hotel. Great views but the standard room was smaller than most Regency's, I suggest you upgrade to a suite so you don't get stuck in a 333 sq ft room. My error. In general I would recommend this hotel to any business traveler who wants some nice options on food and entertainment after the working day.
We live in the Chicago land area, it's often that we stay a night in the city for a short getaway. This is our favorite hotel in Chicago. Lot going on, clean, great location. Staff is nice, really could not ask for more. Stay here, go to the Riverwalk, jump on the architectural tour... enjoy!
I always insist on staying at the Hyatt Regency Chicago when I am in Chicago on business. I have stayed at this hotel for business for 15 years. The Hyatt has a great location, nightlife scene and never disappoints me.
Old and dated rooms and ancient decor. Not even a safe box or water bottle provided in the room. Disposable cheap polystyrene cups - utterly bad for coffee. Location was good but apart from that not much positive.
With the $500 price tag paid, not worthy AC is always cold, temperature setting not working Items like bathrobe and sleepers even require special request This is a famous brand at this great city, not making sense
This hotel is at the center of all the attractions! A must visit with lots of fun!!! The hotel customer service is beyond amazing! They answered all my questions with ease! Thanks Hyatt regency !! Must go again soon! Love Chicago!!!
Great service in the Hyatt Regency Chicago, I asked for a higher chair and received it, staff are very friendly and go out of their way to be helpful, restuarant food is really good quality, great location as well.
This was a wonderful hotel for a business conference. Lots to offer and I didn't have to leave for any reason. Stunning views of the city and close to local tourist activities if desired! The staff was friendly and helpful! The rooms were comfortable and extremely clean.
Just returned from a 4 night stay at this property for a business conference... PROS- great location/ nice view from 31st floor/ smooth check-in & out, valet service, car rental counter, nice public areas. CONS- valet took FOREVER to bring the car around/ long wait at the rental counter when no one was there/ rooms are starting to show age and could use some updating. Overall i would stay again if it was paid for again. personally, i wouldn't pay this much for a hotel in the city when i could stay at a cheaper brand and get the same amenities (less the 31st floor view but i love a lower floor anyway) but it was a great experience staying in a higher end hotel and the Hyatt Regency is ok in my book!
A bit expensive for this down stater, but got what I payed for. Excellent service! Helpful staff! Clean facility. This is the first time I have used a valet service and it was wonderful. All the staff did an excellent job of helping when needed.