Wonderful front desk staff. We were in Chicago for a wedding, and the location, though in a mostly commercial area, was very good for walking around and setting the city. The room was clean and spacious. Would definitely stay there again.
My friends and I stayed here for the convenience of being near Union Station and the venue we were going to as well as the quality. It was very lovely and I'll definitely be staying here again. Thank you to the staff.
The hotel was really nice, clean, and the staff courteous. The rooms are very trendy. The property is in a great location close to the Navy Pier and Riverwalk. Our only issue was the outside noise, even on the 7th floor.
Tell me why my bed was so low, the way you do breakfast is a joke, so I'm from the UK and wanted Pancakes, no can do, also why was the service on my first day so shoddy everyone was too busy to serve me, not what I am used to, And the choices Wake up, have no idea who you are offering breakfast at the orange I had was not proper orange juice, tasted nothing like it. So if you had a desk where you checked people in at the front we say which no, and you tick, if the hotel and where you have breakfast don't change then the same problem with my server asking me my room no yet they don't ask me when I arrive, did I not pay room /breakfast? Currently in Portland where the bed is 10 times better than the 0ne in Chicago far too low, who the hell bought these Awlful beds thought they were good? Me Partially disabled and sometimes took me 3 times to get off the bed. The front door was very hard to get into its far too heavy, god knows how a disabled person would get on with the door, do you not think about the your Customer? By the way my bed at the Hyatt House in Downtown Portland, is a proper bed, dunno what that bed was but the mattress was non existant, if I go back to Chicago I will not use this one, and 40 or more dollars to go up the Willis Tower, but for some reason everyone is forced to see a history of Chicago wrong all I wanted was to go to the top come down 40 Dollars or more keep it. …
go to another hotel - Staff not helpful, room was not clean they even cleaned the next day and did not clean the chips on the floor from the time we checked in, nor the personal hair in the refrigerator
This place is okay. It just seems a bit blah for the price. The room was fine, except for the tiny fridge (a mini mini), but small for a queen deluxe. My biggest complaint is regarding the valet. There is no self-park option, valet is very expensive, and they don’t even have recommendations for self-park garages in the area (much less partnerships). Then the valet is really slow, didn’t wear a mask in my car, and moved my seat. Staff was very friendly, but the breakfast was pretty slow, and there is little effort to accommodate allergies or gluten-free. They have GF bread, which is so-so, but when I ordered than for breakfast I was given 1 slice with a savory jam (tomato I think). I might go back if they had a great special and I was in town without a car.
Excellent location. Breakfast cafe was nice and roof top bar was very good although closed due to private functions for 2 of the 3 nights we tried to use it, which was disappointing. A/C was noisy in my room.
The location is great, the hotel is very clean and well maintained. Finally the staff is extremely friendly and helpful. I left my iPad behind in my room when i checked out. I called the front desk from outside the hotel, and the young man at the front desk said he would have their housekeeping staff locate it and pick it up and he would have it at the front desk. When I came back to the hotel around noon, to pick my car and luggage up, I was handed my iPad back with a smile!! Awesome staff at the hotel!!
this was our final stay in USA after our sons wedding in Detroit before returning to Scotland. the staff were so friendly and ensured a great welcome to my son and new daughter in law and made sure they had champagne in their room as a wee surprise. The hotel is clean ,well fitted with good facilities like the corner where you can chill with friends. My only comment and it could have been lost in translation Scots to US, was the rooftop bar, we were confused by waiting staff who wanted us to order from an area not the bar for tips reasons which i couldn't fathom. However they were pleasant and we sorted it.
This was our first time at a Hyatt Centric and we were very pleased with the experience. Friendly, efficient staff, clean room and property. Comfortable and convenient to our weekend plans. Valet parking is available but cost is extra. Would definitely return to this hotel in the future.