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Crowne Plaza Chicago West Loop, an IHG Hotel

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25 South Halsted Street, Chicago, IL 60661
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CrownePlaza.com
$149
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Free cancellation until 12/04/22
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$134
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Traveler (329)
Room & Suite (162)
Dining (15)

About

#111 of 216 hotels in Chicago
Location
Cleanliness
Service
Value
Anchored in Chicago’s most vibrant neighborhood, Crowne Plaza Chicago West Loop is on the corner of business and unique experience, at Madison and Halsted. Effortlessly blend function with the delightfully unexpected, including balconies in every guestroom, in this foodie-friendly neighborhood that offers debuting restaurant by world renowned chefs, luxury boutique shopping, gritty street art, and an unassuming elegance countered with true Chicago neighborhood street cred. Crowne Plaza service culture is holistic in nature, creating genuine, thoughtful exchanges, energized by modern technology and inspiration. Less than a mile from the United Center, Union Park, Rush Hospital, University of Illinois at Chicago, Willis Tower, The Art Institute and the Chicago River. Neighborhoods in a one mile radius include River North - home of State Street shopping, Chicago Loop, Pilsen, Greek Town, West Town, and Streeterville - home of Magnificent Mile shopping.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Baggage storage
Parking garage
Wifi
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Banquet room
Meeting rooms
Concierge
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Allergy-free room
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English, Spanish
1372Reviews35Q+A100Room tips
Traveler rating
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Wendy S wrote a review 7 Nov
Janesville, Wisconsin44 contributions2 helpful votes
Not sure why so many negative reviews. Great location, clean rooms and the best rate for a weekend. If you are going to complain about noise then Chicago is not the place for you. Every big city hotel charges huge parking fee. Take the train for $2 over night parking. So much easier! Felt safe walking the neighborhood. Will definitely be back.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from deborah triplett, Guest Services / Front Office at Crowne Plaza Chicago West Loop, an IHG Hotel
Responded 2 weeks ago
wsherfinski, Thank you for sharing your feedback with us! We are so glad to hear that you enjoyed your stay with us! We would love to welcome you back when travels bring you back to the West Loop!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alli K wrote a review Oct 2022
Springfield, Illinois4 contributions
I’ve stayed here twice now for work. It’s a super convenient location if you take the Amtrak into the city. The rooms have been clean and the staff has been nice. This time the heat wasn’t working. I was nervous to call as it was 9 pm and I didn’t want to have to move rooms. They sent someone up and I got a whole new thermostat in under 30 minutes time!! Service that prompt is astounding!
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from deborah triplett, Guest Services / Front Office at Crowne Plaza Chicago West Loop, an IHG Hotel
Responded 4 weeks ago
AlovesChanel, Thank you so much for the amazing review. We are so pleased that you enjoyed your stay with us. We would love to welcome you back when travels bring you back to the West Loop!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Juana G wrote a review Oct 2022
1 contribution
David was great accommodating a family member with disabilities. He made sure all the other family member stayed in rooms near by. I can’t thank David enough for his help and service . Thank you David
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from deborah triplett, Guest Services / Front Office at Crowne Plaza Chicago West Loop, an IHG Hotel
Responded 7 Oct 2022
Thank you so much for taking the time to share your experience with us. We are so pleased to hear that David was able to accommodate you and your family. We would love to welcome you back when travels bring you back to the West Loop.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RMG wrote a review Sep 2022
2 contributions
I had high expectations because of the name but it's dated and dirty. Breakfast is only on weekdays. There was literally one drop of coffee in the lobby. Every hallway and elevator smelled like weed. Not impressed.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from deborah triplett, Guest Services / Front Office at Crowne Plaza Chicago West Loop, an IHG Hotel
Responded 10 Sep 2022
Thank you for choosing to stay at the Crowne Plaza Chicago West Loop. We are always working to improve our guest's satisfaction and your feedback helps us see our product through the eyes of our valued guests-YOU! I am sorry to hear that not everything met your expectation. On behalf of the entire team, we sincerely apologize for the inconvenience. We hope you will consider Crowne Plaza Chicago West Loop on your next visit to Chicago so that we can deliver on the guest experience you deserve!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cliff wrote a review Sep 2022
1 contribution
Location drew me in, but unfortunately I will not stay here again. The restaurant is closed on the weekend. The parking garage was full early in the evening and unavailable ...and the alternative is two blocks away in an uncovered parking lot. The air conditioner has two settings : high and off. - so I was up during the night turning it on and off. The entire hotel has a foul odor. Furniture in the rooms ,and throughout the hotel, needs replacement. Paper flyers are sloppily taped to the elevator walls. Place needs an overhaul. A rip off ! Really not sure why this is even considered a three star hotel.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from deborah triplett, Guest Services / Front Office at Crowne Plaza Chicago West Loop, an IHG Hotel
Responded 10 Sep 2022
Thank you for choosing to stay at the Crowne Plaza Chicago West Loop. We are always working to improve our guest's satisfaction and your feedback helps us see our product through the eyes of our valued guests-YOU! I am sorry to hear that not everything met your expectation. On behalf of the entire team, we sincerely apologize for the inconvenience. We hope you will consider Crowne Plaza Chicago West Loop on your next visit to Chicago so that we can deliver on the guest experience you deserve!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Mark K wrote a review Aug 2022
Chicago, Illinois1 contribution
Brandon was SO helpful during check-in! We had a very busy weekend and stayed at the Crowne Plaza to attend a wedding. He went above and beyond to make sure my check-in process was smooth! The room was very clean. Only a brief hiccup when we called for towels and they were not brought up, but it was later at night. Would definitely recommend for families, safe area.
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from deborah triplett, Guest Services / Front Office at Crowne Plaza Chicago West Loop, an IHG Hotel
Responded 1 Sep 2022
55MarkK, Thank you for your recent stay with us. We know that you have many options when choosing where to stay and it is an honor you chose to stay with us. We are pleased that you enjoyed your stay. Thank you for the kind words about Brandon. He is a true asset to us, and we are so grateful to have him. We would love to have you back as our guest if travels bring you back to the area.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Peter D wrote a review Aug 2022
London, United Kingdom91 contributions89 helpful votes
I stayed here for 3 nights. At the time I made the booking, I was not made aware that the restaurant and bar would not be open and breakfast would only be available Monday to Friday. Given my booking started on a Friday and as Diamond member of the hotel's chain loyalty programme I am entitled to opt for a free breakfast for every morning of my stay in a hotel. So, instead of 3 breakfasts I end up with 1. Compensation for lack of facilities - apparently in my dreams! Would have I booked this hotel if I had known the true facts at the time of booking - absolutely not! If I had chosen to walk away instead of checking in, my booking was subject to a $250 early departure fee - spot the shysters! The hotel looks like it could do with being re-furbished. If I want the room to be serviced I am required to give 24 hours notice. I did not request the room be serviced but I wanted further supplies of shampoo, shower gel and towels etc. - as I came out my room there was a maid with a trolley in the corridor. I asked for the shampoo etc. but was refused and told to ring "downstairs". This had not been a problem the previous morning. What sort of customer service is this? Whilst the hotel is relatively conveniently situated, the view from the hotel window is multiple freeways. Do I recommend this hotel - NO.
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Date of stay: August 2022
Rooms
Location
Service
Room Tip: Book another hotel!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from deborah triplett, Guest Services / Front Office at Crowne Plaza Chicago West Loop, an IHG Hotel
Responded 24 Aug 2022
We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. Thank you for taking the time to review our services. I am sorry to hear that your experience was less than desirable and that we were not able to meet your needs. We would love to have you back as our guest to provide you with a true Crowne Plaza experience you deserve.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
momoftwo_NJ wrote a review Aug 2022
New York City, New York156 contributions117 helpful votes
Just returned from a 4-day stay at this hotel. First with positives, its location is great for those who need to be in downtown for business. It was within walking distance to corporate offices. Close to amenities like Walgreens, Whole Foods, Starbucks, etc. I didn't interact with many staff, but Brandon at front desk was phenomenal. He was the only person manning the check-in. Despite being short staffed, he was calm, very helpful and smiling. He needs a raise. As for the room, it has a lot to be desired. Toilet works with every 3rd flush. Popcorn ceilings. Small bathroom with hardly any counter space for toiletries. Shower with low water pressure. Hallway hardly had AC so it was stuffy. A coworker who stayed across the hall from me woke up with bug bites.
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Date of stay: August 2022
Rooms
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Ask for rooms with high numbers (x27, x29, x31) which face away from the main highway .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Brian Narug, General Manager at Crowne Plaza Chicago West Loop, an IHG Hotel
Responded 7 Aug 2022
Hello Gloria, thank you for leaving a rating and review. We appreciate your kind comments about the staff and the location. We’re glad you feel satisfied with our hotel. We sincerely apologize for condition of the room and the maintenance situation. We want to ensure you receive the great service our team is known for providing. Your satisfaction is important to us, and we do look forward to having you stay with us again. Please feel free to reach out to us directly to further discuss.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Daniel A wrote a review Jul 2022
1 contribution
The team at the front desk did a great job, you could say they are GREAT. Mary Ann and Brandon were really personable. Would recommend. Probably the only thing I can complain about is the minimum of 200 characters to leave a review.
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Date of stay: July 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from deborah triplett, Guest Services / Front Office at Crowne Plaza Chicago West Loop, an IHG Hotel
Responded 28 Jul 2022
danielaC9342RY, Thank you for taking the time to share your feedback. I am so happy to hear that Mary Ann and Brandon made you feel welcome. We hope to have you back as our guest when travels bring you back to the West Loop.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Doug R wrote a review Jul 2022
2 contributions
Had a very pleasant stay! Location was good, room was clean, and the staff was so friendly. I was flying on a red eye and David at the front desk was able to accommodate an early check-in for me which was wonderful. Thank you David!! You made my travel day suck just a little bit less.
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Date of stay: June 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from deborah triplett, Guest Services / Front Office at Crowne Plaza Chicago West Loop, an IHG Hotel
Responded 15 Jul 2022
Douglas R, Thank you for taking the time to share your feedback with us. We are so pleased to hear that David was able to get you checked in early. We hope to have you back as our guest when travels bring you back to Chicago.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$153 - US$227 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza chicago - the metro hotel chicago, chicago crowne plaza, crowne plaza chicago metro
FORMERLY KNOWN AS
Crowne Plaza Chicago - The Metro
LOCATION
United StatesIllinoisChicagoGreektown / West Loop / Near West Side / West Side
NUMBER OF ROOMS
398
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CROWNE PLAZA CHICAGO WEST LOOP, AN IHG HOTEL - UPDATED 2022 Reviews & Price Comparison (IL) - Tripadvisor

Frequently Asked Questions about Crowne Plaza Chicago West Loop, an IHG Hotel
Which popular attractions are close to Crowne Plaza Chicago West Loop, an IHG Hotel?
Nearby attractions include Old St. Patrick's Church (0.3 km), Haymarket Pub & Brewery (0.4 km), and Greektown (0.4 km).
What are some of the property amenities at Crowne Plaza Chicago West Loop, an IHG Hotel?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
What food & drink options are available at Crowne Plaza Chicago West Loop, an IHG Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Chicago West Loop, an IHG Hotel?
Yes, a parking garage, paid private parking on-site, and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Chicago West Loop, an IHG Hotel?
Conveniently located restaurants include Green Street Smoked Meats, Girl & The Goat, and Au Cheval.
Are there opportunities to exercise at Crowne Plaza Chicago West Loop, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are pets allowed at Crowne Plaza Chicago West Loop, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Chicago West Loop, an IHG Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Crowne Plaza Chicago West Loop, an IHG Hotel?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Crowne Plaza Chicago West Loop, an IHG Hotel?
Many travellers enjoy visiting Garfield Park Conservatory (5.9 km), The Rookery Building (1.3 km), and Macy's on State Street (1.6 km).
Is Crowne Plaza Chicago West Loop, an IHG Hotel accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.