It’s a well-recommended luxury hotel. Staff and associates were very professional the way they treated us. Overall, they more than so welcoming and accommodating with fast and very sweet friendly service. Our Suite Room was excellently clean and comfortable with the nice RiverWalk view. Perfect for family especially with little kids. With no doubt, we would absolutely go back to stay at the PENDRY HOTEL.
That the Pendry is luxurious is obvious from the moment one enters the interior of this exquisite landmark building. The rooms, views, furnishings ... luxurious indeed. It, however, is the Pendry staff that makes staying here wonderful. The door and bell staff are the most gracious, kind, and helpful we have ever experienced. The reception, room service, and food staff were attentive, responsive, and friendly. All in all our stay was quite enjoyable.
We spent three nights at the Pendry Chicago and loved every minute of this hotel. The art deco iconic Carbide and Carbon building is a gem in the Loop. The lobby and lobby staff were exceptional. Service was impeccable. The guest rooms were exceptionally appointed. My only gripe was the late night street noise and loud cars right under our window until the wee hours of the morning. Perhaps an inside out tower room would be quieter,
I had such a great staycation here! Perfect location. Wonderful service! Delish in room dining! Suave hotel bar! Close to the train! It was a chill yet luxurious stay. Everything I needed! I love Chicago and this was a perfect reminder of how much
Warm, friendly service, rooms fine, obviously great location. This was a brief stay-cation for us - just get downtown for a few days. Can be a little noisy with sirens at night, but not really a big deal.
The hotel is wonderful, the front desk staff is great, the valet guy made me feel uncomfortable, he kept saying his name to me, if you need anything else my name is carlos perez and I will do anything you want, he was so creepy and kept asking me if I wanted his phone number, very unprofessional.
We loved the Pendry in Chicago. Everything for our stay was perfect from location to customer service to room quality to feeling safe. We will absolutely be looking for Pendry on future vacations! Our room was a little warm, but we were able to open the window to cool it off. Their soap/lotion/shampoo smells absolutely amazing!!
We had a fabulous 3 night stay at the Pendry Chicago! Staff was so friendly and accommodating!! Great corner room with fabulous views of the Chicago river and Millennium Park, and could see the lake from another window. We loved the roof top bar and enjoyed drinks and Sushi by the fire, so festive!! Anything we needed was at our fingertips and we loved the fact they supplied us with bottled water however much we needed. Will definitely choose the Pendry on our next trip to Chicago!! We rode the metro into the city and got off at Millennium Park the Pendry was very close to where we exited the station. Extremely convenient!
First the good news: hotel is modern and clean. Guest rooms are generally comfortable and the food, while limited, is good. The location is also great. Public spaces are also done well. The hotel has a very “Edition” like feel. On the needs improvement side, service is horrible in Bar Pendry. The bar is understaffed and the waitstaff unprofessional and/or completely inept. Outside noise is a major problem. I was on the 11th floor and could hear everything from the street below. I’m guessing the hotel didn’t install double pane windows. TV has limited selection of channels and even more limited option to connect to other providers. Netflix is about thd only option and that connection was glitchy and didn’t always work. Room had only a round table which was not large enough to work on. Room service menu is very limited. The room has cream colored carpet that is already showing its age with tears and stains. Lastly the front desk is also understaffed which often meant a wait if I wanted to talk to someone. Overall it was a fine experience but it’s not a hotel I would be excited about to return in the future. …
I can’t say enough! We enjoyed our 3 night stay at the Pendry! Hotel staff was amazing and accommodating! The rooms are spacious, stylish and clean! Plenty of dining choices and plenty of staff! The concierge knows his stuff too! And the smell of the Pendry! So wonderful to have that smell available in candle form!!