W Chicago - City Center
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About

4.0
#136 of 211 hotels in Chicago
4.4 of 5 bubbles
Location
4.4 of 5 bubbles
Cleanliness
4.3 of 5 bubbles
Service
3.8 of 5 bubbles
Value
We've got the scoop on where to be and who to see in the Windy City. You're invited to step behind the scenes of the glittering lights of downtown Chicago, Illinois. W Chicago - City Center is a 4-star downtown hotel nestled in the middle of Chicago, near vibrant cultural attractions and steps from the Willis Tower, the Chicago Art Institute, music at Millennium Park, Block 37, State Street shopping, and the Chicago Theatre District and blown away by the Windy City? So are we.
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Property amenities
Paid public parking nearby
Wifi
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Evening entertainment
Kids stay free
Babysitting
Parking
Paid wifi
Personal trainer
Restaurant
Breakfast available
Complimentary Instant Coffee
Complimentary tea
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Conference facilities
Banquet room
Meeting rooms
Salon
24-hour security
Baggage storage
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Shoeshine
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
On-demand movies
Radio
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Historic Hotel
Trendy
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.

Location

172 West Adams Street, Chicago, IL 60603
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 100 out of 100
100
Midway Airport
14.3 km
See all flights
O'Hare Intl Airport
25.4 km
See all flights
Quincy
2 minChicago L
4.0
4.0 of 5 bubbles2,961 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The W Chicago - City Center has received mixed feedback, with the prime location being a highlight for many guests, offering convenient access to Chicago's attractions. However, some travelers have expressed disappointment with hidden fees and insufficient amenities, such as the absence of in-room coffee, which falls short of the W brand's usual standards. While opinions on service fluctuate, citing both commendable friendliness and occasional inefficiency, the general consensus suggests the rooms appear outdated and not reflective of the hotel's upscale image, leading to dissatisfaction with overall value.
Location
Central
Atmosphere
Dated
Rooms
Dated
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming

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2,961Reviews20Q+A100Room tips
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Detailed Reviews
Randy S wrote a review Nov 2021
Tampa, Florida
3.0 of 5 bubbles
If you are looking for a big downtown hotel with luxurious appointments and tons of attentive service, stay somewhere else. If you are looking for a convenient city center location, a beautiful old building repurposed as a unique small hotel with an artsy urban vibe, this may be the place for you.

I really liked the more intimate feel, the classic architecture and very cool bar at the entrance to the hotel. I also enjoyed the comfortable beds, good quality breakfast and outstanding location for our needs on this trip. We were looking for a Marriott property that was an easy walk from both Union Station and the CTA Blue line. It is only a few blocks from both. I was able to use my Suite Night Awards to upgrade to a larger room than standard. It was very spacious but this used to be automatic without using Suite Night Awards.

Now the reasons for only three stars. This was probably the worst water pressure we’ve ever experienced in a supposedly world class hotel. I am home today and can’t wait to shower in my own bathroom the finally get all soap out of my hair. The pressure at the W was that bad! This was my first Marriott stay since reaching Titanium Elite. In lieu of the executive lounges which remain closed indefinitely (I have my doubts that Marriott will ever reopen them), they offer breakfast at whatever venue the hotel has to serve it for elite members Platinum and above. This hotel offered me a very ungenerous $10 pp toward their expensive breakfasts average about $30 pp. We could have eaten in the city for less without their $10. This annoyed me but the thing that really pissed me off was they didn’t explain to me that I had to ask the server for our $10 pp credit at breakfast or else they wouldn’t know and will charge full price. What?!! They really can’t come up with a way to automatically credit it like almost every European Marriott owned property?! Go back to the stupid paper vouchers if you have to. Whatever it takes!

Marriott management, you really need to pay attention to these comments. I am a very seasoned traveler and understand better than most what a difficult year this has been for the hotel industry. But I also have the experience of other brands (the one you’d care about is Hilton) and know they are handling these pandemic times MUCH better than you. Do better or you will find that when it is all over, many of your most loyal customers like me will have defected to another brand.
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Date of stay: November 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ralph P wrote a review Oct 2022
4.0 of 5 bubbles
I was here for a business meeting as a group and their conference and event staff were really great. The food and drinks were consistently flowing over the 2 days and the staff were highly attentive. The food itself was well prepared and was very tasty. Super high marks all around.

The hotel itself was a bit of a mixed bag. This isn’t a true W. I mean it is, but based on comparisons to their W’s, this like a lowercase W.

The rooms are spartan and the hotel is wedged between other tall buildings on every side. Meaning every room is dark without any natural light.

The water pressure in the shower is non existent. Take a sponge soak it in water and then squeeze it over your head and body. That’s the water pressure.

The hotel bar is a lively spot with live music and that was a great feature.

The kitchen makes a burger and fries that far exceeded my expectations, like really spectacular. But then the avocado toast was a huge miss.

With so many hotel options this wouldn’t be my first choice for a future visit, but if you wind up here, expect a few bright spots and a few dark spots.
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Date of stay: October 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kyle Britten, Guest Services / Front Office at W Chicago - City Center
Responded Dec 21, 2022
Welcome back to W, RJPTexas. Thank you for sharing your pro-tips on W with the TripAdvisor community. As much as we would like to change what happens outside our walls, it's what's inside that we're most passionate about. Craft eats and drinks, the sounds of local acts, and a 'whatever you want, whenever you want' approach. If that isn't enough, stay tuned for news of a full re-design to our accommodations premiering soon. All the best, KYLE BRITTEN // Director of Welcome
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Paul Allan S wrote a review Jan 2023
Columbia, South Carolina
5.0 of 5 bubbles
Cool hotel. Close to everything downtown, One block away from them the Willis Tower on Walker Ave, if you’re a Marriott person, and it’s reasonably priced for the location it’s right across the street from the JW Marriott. Has a very cool inside bar restaurant, it’s definitely a renovation, don’t believe it wasn’t built originally to be a hotel but they converted it from apartment/condo building ( looks historic and Gothic from the outside and they have it lit up in red color). I think the were rooms are fine , clean kind laid out strange due to the conversion, it had an old basic bath tub, but more space than I expected for downtown hotel. Friendly staff. 24 seven 7-Eleven across the street. McDonald’s on the corner with a walk up window and there must’ve been two Starbucks on either side of the block.They had free coffee. Can’t beat the location for the price. Two thumbs up.
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Date of stay: January 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Viviana DeLaRosa, Guest Services / Front Office at W Chicago - City Center
Responded Jan 25, 2024
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back in the future when your travels bring you back to the area.
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Theresa A wrote a review Jan 2020
5.0 of 5 bubbles
I stayed one night for business. The room was gorgeous and very well set up for working. I got in late from a delayed flight and appreciated the 24 hour room service. The little details made the experience (including a small dish of gummy bears with my meal). Great location and compared to other hotels in the area, it wasn't noisy from overnight construction.
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Date of stay: October 2019
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Trip type: Traveled on business
Room Tip: for downtown Chicago, I recommend the highest floor possible regardless of hotel simply due to...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
David V wrote a review Jul 2021
Tucson, Arizona
1.0 of 5 bubbles
Horrible service. Brooke Blyth the Guest Services manager was unwilling to help with a situation I had where the Marriott Bonvoy app mistakenly made a duplicate reservation of the reservation I had made. This reservation was made hours before our arrival while on the road into Chicago. So when I arrived at 5:30am the lady checking me in said I’m sorry we had to charge you as a no show for your second reservation. I responded “what second reservation” and she said “yes looks like there’s a second duplicate reservation”. I responded “that’s obviously a mistake, can you fix that issue and delete that second reservation”. She said “no, and recommended me to call the Bonvoy folks for further help”. When I called the Bonvoy folks they said the Manager on site at the hotel would be able to pardon the duplicate reservation. So in short Brooke (the Guest Services Manager) can help and pardon the erroneous reservation she just chooses not too.

All of this lack of service to a Marriott rewards member since 2012 with Gold Elite status. Talk about not taking care of their customers. Strongly considering never using Marriott Hotels after this experience. I doubt I would’ve had this issue at a Hilton property.
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joel C wrote a review Oct 2021
1.0 of 5 bubbles
Don’t stay here. Nice lobby but it’s a facade. The hallways are dated and there is no AC currently above the 6th floor. Originally reserved a Spectacular King room on the 17th floor but there was no AC so we requested another room and was given a show box of a room called a Wonderful King and let me say there is nothing wonderful about it. The room was also hot and took 24 hours to cool down. It was unbearable.
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Date of stay: October 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Kyle Britten, Guest Services / Front Office at W Chicago - City Center
Responded Oct 13, 2021
JoelcM7611JQ, I apologize that, with good reason, you were less than impressed by W. If you would like to continue conversations about your experience, you are welcome to reach out to me at the hotel. I would be more than welcome to hear more from you and learn how we can make amends. Until then, all the best, KYLE BRITTEN // Director of Welcome
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FiFi wrote a review Mar 2020
Hove, United Kingdom
5.0 of 5 bubbles
If you are expecting the excellent finish of a W hotel, unfortunately this property does not offer this, the bar and the event space are impressive but it is let down by the bedrooms. The staff are super friendly and it is in a good location.

I have held events here for a number of years now and the event space is great, the events team are super helpful and we really enjoy working with them.

Every time I have stayed here I have had issues with bedrooms, i.e. no Ac or no heating, toilet doesn't stop flushing, taps dripping, lock not working, cleanliness. However when reported was dealt with straight away.
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Date of stay: November 2019
3.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jimltran wrote a review Aug 2023
Washington DC, District of Columbia
1.0 of 5 bubbles
I’m so annoyed with this hotel, I decided to write this review from the plane after leaving this morning. Don’t be duped to stay here if you are looking for any quality experience. Instead, choose the JW across the street for the same rates. Firstly, for $400+/night, you would expect more from a room of this cost. Secondly, this location is W only in name. Nothing about it says luxury travel. The rooms are extremely outdated, dirty and tiny. The AC blows wet, smelly air. There is also an odor throughout the hotel from the air fragrance spray they use which attacked the senses in a very unpleasant way.
While the check in/check out was pleasant enough, bar staff/service was hit or miss. The food seems to be microwaved or out of Sysco bag. What finally threw us over the edge was asking for an espresso but being told they couldn’t make us one… only an espresso martini… at 4 p.m. in an empty bar.
I’m an elite member with Marriott. I will make sure I tell all my business and personal relations to stay away from this hotel when visiting Chicago. While the hotel is located in a spectacular area, there are many, many more superior hotel choices available within blocks.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Viviana DeLaRosa, Guest Services / Front Office at W Chicago - City Center
Responded Aug 7, 2023
Thank you for providing your feedback while staying with us. I apologize that your experience did not meet your expectations. I have shared your feedback with our leadership team and we are addressing your concerns. We hope to welcome you back again when your travels bring you back to the area.
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Samantha C wrote a review Sep 2022
5.0 of 5 bubbles
We stayed here for a night just to enjoy Chicago and we had a very pleasant experience. The staff were more than friendly- particularly, Mohammad, the bell hop who helped us figure out where to park and where to go as well as Kyle, who checked us in. We'd had a horrible experience at a sister BonVoy hotel the night before so it was a huge relief to be treated with courtesy and consideration. The hotel is nice. It'd definitely not as updated as some other properties but our room was clean, pretty spacious and well equipped though we were a little surprised at the lack of a coffeemaker in the room. Nevertheless, as always, the W mattresses were a treat and the room provided us with all the necessities. The downstairs lounge/bar is very nice and comfortable and the location is great to get around most of the major areas in downtown Chicago. We enjoyed our stay a lot and would definitely go back!
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Date of stay: September 2022
3.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Elaina L wrote a review Jun 2024
+1
1.0 of 5 bubbles
Not worth it!!! I cannot believe this was a W hotel! You’re only, and I mean only paying for location. The bar and restaurant area was appealing to the eye, really small though. I didn’t visit though because I had a feeling it would be OVERPRICED. When I first arrived, I was tired and hungry and just wanted to lie down. I got to my room and it was SMALL! Smaller than a dorm, just ridiculous for over $300 a night! 😡 no space to walk around the literal bed! I was appalled. I go to order room service ($58 bucks for two ginger ales, greasy soggy fries and a sloppy, salty, greasy burger, which they gave truffle first when I never asked for that. Had the opportunity to correct with fresh crispy fries and still failed) but the guy who brought the food had NO room to walk past me to put the tray on the desk. It was so uncomfortable to the point he asked me did I inquire about getting an upgrade. I said no. Then he said yeah you should ask, I’ll mention it. Next thing I know the front desk calls and scolds me saying “You asked about an upgrade, well this is the room you booked” I said NO the server saw how ridiculous it was and asked. Then she goes “Oh well he doesn’t work for the booking he’s just a server” I got off the phone like well excuse me I don’t work here, get your people and this small dirty and dingy room together and there wouldn’t be a problem. 🙄 The bathroom door swung back and hit the main door, it literally was no room for it to open. Same with shower door. I couldn’t get in and out. A king size bed room, but definitely not big enough for two people. Then I started noticing all the little old dirty things! They need to renovate bad! The carpet, horrible dim lighting, worn/torn upholstery on the lamp, mold in bathroom, and stains on curtains. All I heard was water after every flush. No refrigerator or microwave in the room. No complimentary water/coffee. No closet. Just a big fat NO. Look elsewhere if you like nice things! I’ve been in better townhouse suites and holiday inns than this place!
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Date of stay: June 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Viviana DeLaRosa, Guest Services / Front Office at W Chicago - City Center
Responded 2 weeks ago
Thank you for selecting W Chicago City Center for your stay. I want to extend my sincerest apologies for the issues you encountered during your stay. Your feedback is important to us and your concerns are being addressed by our Leadership Team. Thank you for being our valued guest. We hope to have the opportunity to welcome you back again to deliver the guest experience that we strive to deliver.
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Tommi5866 asked a question Jun 2019
Seattle, Washington14 contributions1 helpful vote
Hello. Does anyone have any idea what the incidental hold per night would be for a 1 week stay?
Answer from World traveler
San Francisco, California, United States32 contributions13 helpful votes
Expect a minimum of $100 per night, they charge it day by day. So when you check in, they’ll typically charge the entire hotel stay plus 2 days of incidentals then one day per night there after. If by the 3rd day of your stay you’ve not used any incidentals, talk to the MOD and insist that they stop charging you.
heathermac84 asked a question Aug 2018
Washington DC, District of Columbia
What is the incidental hold amount per night?
Answer from Wanger33
Pomona, California9 contributions3 helpful votes
Just stayed for 2 nights (May2019), looked at my credit card statement, it was $200 for the stay.
Megan E asked a question Jul 2018
Seaside, California82 contributions25 helpful votes
Does this hotel offer military discounts/ rated?
Answer from Fran G
5 contributions
I don't know, sorry
Glenda p asked a question Mar 2018
Oklahoma City, Oklahoma
Does it have a pool?
Answer from Felicity C
Chicago, Illinois13 contributions3 helpful votes
I don’t believe they do.
Fred M wrote a tip Jul 4
Baltimore, Maryland50 contributions8 helpful votes
4.0 of 5 bubbles
"Check the water pressure in the shower when you go to the room"
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GleniOnTour wrote a tip Mar 2024
Paris, France56 contributions65 helpful votes
3.0 of 5 bubbles
"Avoid the hotel then the rest is solved ;)"
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Jonny187 wrote a tip Dec 2023
91 contributions69 helpful votes
1.0 of 5 bubbles
"Avoid this hotel at all costs if you are looking for a W level experience"
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annappes wrote a tip Oct 2023
Villeneuve d'Ascq, France78 contributions60 helpful votes
3.0 of 5 bubbles
"Parking area in the neighbourhood. Very handy. Small room… wifi not included in the film fee… strange in 2023!"
Read full review
Ronald N wrote a tip Sep 2023
Pittsford, New York306 contributions70 helpful votes
5.0 of 5 bubbles
"Plan on about 45 min drive from O’Hare"
Read full review
Not the right property for you?
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PRICE RANGE
₱12,806 - ₱26,488 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w chicago - city hotel chicago, w chicago city center, w hotel chicago, w hotels chicago
LOCATION
United StatesIllinoisChicagoCentral / Downtown / The Loop
NUMBER OF ROOMS
403
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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W CHICAGO - CITY CENTER - UPDATED 2024 Hotel Reviews & Price Comparison (IL) - Tripadvisor

Frequently Asked Questions about W Chicago - City Center
Which popular attractions are close to W Chicago - City Center?
Nearby attractions include Skydeck Chicago - Willis Tower (0.3 km), L Stop Tours (0.3 km), and Lyric Opera of Chicago (0.4 km).
What are some of the property amenities at W Chicago - City Center?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at W Chicago - City Center?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Chicago - City Center?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at W Chicago - City Center?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to W Chicago - City Center?
Conveniently located restaurants include The Berghoff Restaurant, Giordano's, and The Village.
Are there opportunities to exercise at W Chicago - City Center?
Yes, guests have access to a fitness centre during their stay.
Is W Chicago - City Center located near the city center?
Yes, it is 0.6 km away from the centre of Chicago.
Are pets allowed at W Chicago - City Center?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Chicago - City Center offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to W Chicago - City Center?
Many travellers enjoy visiting Garfield Park Conservatory (7.0 km), The Rookery Building (0.1 km), and Holy Trinity Orthodox Cathedral (4.7 km).
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