My second time at the hotel and it didn’t disappoint. Checking in, Carrie was very attentive and welcoming and made sure I was upgraded to one of the nicer rooms. Room was clean and had a perfect view of the river. Ordered room service each day and it was prompt and fresh every time. Anytime I ran into a staff member they made sure to say hello or ask how I was doing, which shows how great the customer service is! Will definitely be staying here again.
First of all, like most reviews here indicated, the hotel has a very good location. It's directly next to the State/Lake "L" station, where many subway and bus lines go through, as well as only a few minutes walk away from other stations like Washington if you are trying to on the Blue Line. It's walkable to many famous Chicago attractions. Millennium Park where the "Bean" is was very close by. Check-in was smooth. I did mobile check-in and needed to grab some keys from the front desk, and they were able to help with with promptness and a kind attitude. As with most Hilton hotels, I recommend downloading the Hilton app and doing mobile check-in since you get to personally pick your room on the app. The room was much larger than I expected. We had the standard king room as well, so it wasn't the upgraded rooms. There was a kitchenette with a fridge, a microwave, and a sink. No dishes or utensils were provided tho, but I was just pleased there was a microwave in the room. We also checked out the roof top bar. The views were very grand and it was nice sipping drinks as the sun sets. I'm not one for loud music (I thought it was one of those bars with a softer, quieter ambience) but it was still a nice experience overall.…
I used a third party site to book my room, and will never book that way ever again. The dates got all messed up and was stuck without a room on a Saturday night. All of the staff at TheWit was incredibly helpful and very accommodating. Ashlee was so great and was able to get me a room last minute. I’m so grateful I wasn’t stuck searching for a room! The hotel and room was incredibly clean, and the location was great.
Great location by subway, near river walk , magnificent mile and for sightseeing north or south of the river. Friendly helpful staff. Room was beige bland but fine. Shower was a wet room type so floor by sink always wet. We were on 24th floor and every night the thumping noise from the rooftop bar was really annoying. Breakfast in state lake restaurant was good. One evening meal there too was very tasty.
Great hotel in downtown Chicago. Carrie and the other ladies that assisted me were fantastic. Will definitely stay again next time I’m Chicago. Nice Roof Top Lounge as well with easy walking distance to the river.
An incredible location, a very fun atmosphere, a posh rooftop, super comfortable bed, and friendly staff. Plus…THE COOKIES!! A great space to stay while visiting Chicago. The hotel also feature multiple dining options right on site with beautiful city views (check out the rooftop). Carrie is the best!
My family arrived tired from a long flight, and we were still there a couple of hours before checking in. I asked if we could sit in the lobby for while. I wish I had gotten her name, but the amazing woman behind the desk gave us cookies and waters, then spent quite some time finding a room that we could have and was ready. Above and beyond. Our room was clean, very comfortable beds, and the location could not be better. It is literally a matter of steps from the front door to the very popular red line, to both the Cubs and White Sox games. We will return to Chicago, and we will return to the friendly staff at The Wit.
The location is perfect! We were within walking distance of the riverwalk, metro, and excellent food places. Their rooftop is gorgeous and the customer service is excellent. I can't wait to come back. Carrie, front desk associate, is amazing!
Can't say enough good things about this hotel. Staff amazing. Location amazing. Amenities amazing. We hosted about 50 people for our company retreat and not a single person had a single issue the entire 3 days we were onsite. Rooms were clean, comfortable well appointed. Staff was friendly, attentive and helpful. We will definitely consider for any future company travel. Thank you to Sarah Anzelmo from the corporate bookings deparment for all her amazing help and support. High recommend for business or personal travel!
Check in with Carrie at front desk was very nice. Very helpful and kind. She searched room inventory and found a preferred location. Room was spotless and comfortable. Our celebration weekend was great. There was wine and chocolate in our room upon our return later that evening. This hotel is great. Valet parking, bellmen and staff are really nice and helpful too. Roof top bar fun too. Great place to stay!